Reviews
Exceptional customer focus in Sales.
Exceptional customer focus in Sales. I don?t have much experience with the other departments. Here?s feedback for BMW. The car?s front grill is UGLY. The car is great from a driving perspective but it looks UGLY
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The service was great and i was pleased with the service
The service was great and i was pleased with the service and my visit to the dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
The sales representative did a good job following up and
The sales representative did a good job following up and getting the deal done. The finance person did not follow up on a couple of questions on the service contract!! Never received a follow up called back even after a follow up visit and call!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
No snacks available in the customer lounge.
No snacks available in the customer lounge. Service coupon was not accepted.But overall, service is great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Anton, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (630) 537-0311. We would appreciate the chance to turn your experience around.
Service rep was knowledgeable and helpful.
Service rep was knowledgeable and helpful. Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for additional work were not excessive and appropriate.. No issues. Will continue to bring my BMW here for future service. Just wish they had some snacks and soft drinks in the waiting area besides just coffee and water.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
I found a used car at Laurel BMW of Westmont and went to
I found a used car at Laurel BMW of Westmont and went to check ot out. I arrived at the beautiful dealership and was behind the wheel on a test drive within a matter of minutes. My salesperson, Jeff Abbas, was nice, knowledgeable, and accommodating. He made the buying process easy and as fast as possible. I'd recommend him to anyone looking to buy a car. He's honest and provides good customer servixe. The Finance Director was also great to work with and arranged financing pretty quickly at an affordable rate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Keith, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
VESNA has been my salesperson for 12 years ( 4 cars ).
VESNA has been my salesperson for 12 years ( 4 cars ). Excellent service across the board.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Very nice, clean and efficient.
Very nice, clean and efficient. Folk are friendly and ready to help. Always get good service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Afzall, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Everything was perfect!
Everything was perfect! I didn't rate my service at 5 stars only because I had to reach out multiple times to request a copy of the completed service invoice and I'm still waiting for it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
My sales associate, Jason Anderson was extremely
My sales associate, Jason Anderson was extremely professional, knowledgeable & straight forward. He continues to assist me with all aspects of the purchase & ownership experience. He is always available for my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!