Bonnell Ford

I started using Bonnell Ford after having issues getting a timely appointment at Stoneham Ford where I normally go. I found the Bonnell Ford online scheduling system very user friendly and the experience at the dealership was reasonable at my first visit for warranty repair. After that first positive experience, I booked an 5k service for today. As I left the dealership, after my service was completed, my 2025 Explorer began making a loud scraping sound under the front end. I pulled over and discovered the underbody panel, just below the front bumper, was hanging down and dragging. I returned to the dealership and told them it appeared that some screws were not reinstalled by the lube tech. I also asked the service writer to please have someone do a quality check and make sure all the fasteners were installed properly as my 2025 has only 9900 miles on it and is still like new. He returned with my vehicle and assured me that he double checked personally and all was correct. When I got home, I slid under the Explorer only to find several screws were still missing and the large under body panel was not secured properly. I also found broken clips and hardware which I grabbed as I went back to the dealership where I spoke directly to the service manager. The service manager had my vehicle immediately brought into the shop and then invited me out to have a look. He stated that there would be no reason for the lube tech to take off that particular panel and pointed out what appeared to be scuff marks and suggested that I brought the vehicle in damaged. I argued that my vehicle was like new when I drove it in, and it certainly was not dragging an underbody panel which they already attempted to fix once. He continued to defiantly state that while they would attempt to secure the panel it was not something they caused. As I waited outside for the repair attempt, I walked over to where they stage cars for pick-up, which is where mine was earlier that day. I noticed the curbing is much higher than you would expect it to be, and they are noticeable drag marks and broken pieces of plastic on the ground. Presumable whoever staged my Explorer for pick-up must have driven into the curbing and damaged the underbody panel. Mistakes happen, and in my view it is what you do to remedy the situation that matters. If the service manager had simply made the mistake right instead of blame shifting onto the customer, I would have been more than pleased. Avoid Bonnell Ford at all costs!! They claim to be a “Premium Ford Car Dealership,” yet they can’t be trusted with an oil change and have ZERO integrity.

Always happy with my experience at Bonnell Ford. My family has bought trucks for over 50 years from this dealership and for good reason. I just got my truck serviced and Sue was great. Hopefully I will be buying my next truck from here as well!! Highly recommend Bonnell Ford.

I only bring my Fords to Bonnell. My Fusion and Explorer (both purchased at Bonnell) are serviced without a problem. Done correctly the first time. In the rare event there is an issue, they take care of it with no argument.

I think the service department is terrible. For my 2018 Ford Explorer service they did not tighten the transmission drain plug and transmission fluid leaked for several days until I discovered their negligence. They left 2 shop rags under my hood wedged between engine components. There were greasy hand marks on seats and doors. I was charged twice for state inspection. I found out after the poor service that there were two different recalls associated with my Explorer but the service manager did not bring this to my attention. Really, a poor service operation - - I will try another Ford dealership next time.

Bad service bad sales bad managers bad practices bad tires all around a horrible dealer

Had a great experience at Bonnell Ford.buying a new Bronco My salesman David Hurley was very professional and friendly, the transaction was one of the smoothest and stress free experiences I had buying a vehicle. From walking thru the front door with a warm greeting to working with Dave, the finance department and the service department, all had that family friendly mindset. I highly recommend them to anyone looking for a new or used car.

This dealer charges Ferrari prices for Ford services. I recently brought my car in for a minor repair and they quoted me over $800. Since I'm an engineer I had already diagnosed the car myself and knew it should not cost this much for this simple repair....it should have been $400 max even at a dealer, so I refused to fix at this dealer. I bought the part myself at Ford for $135 and had it installed by a local garage for $180 including clearing the check engine light......so my total cost was $315 vs over $800. This is the first domestic car I've owned....I've usually driven Honda, Acura, VW, Toyotas..... and all these cars including the Acura were cheaper to service at the dealer than my Ford. So much for the old wisdom to buy American because it cost less to service.

Always great to work with Sue and everyone at service. They always go above and beyond.

Richard King has been exceptional. He is responsive, kind and really made sure that this was a positive experience. Highly recommend.

Richard King was very helpful and made this such a positive experience. He is responsive and dedicated to making sure that we enjoy the car.