Bonnell Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
86 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    October 23, 2020

    Normally Bonnell.Ford is amazing, However, after getting a simple oil change 2 days ago in my 2018 Escape created a problem with my ecoboost. Since the... oil change my car that is normally phenominal with gas use, subsequently is using an astronomical amount of gas now. The one thing that changed is this occured post my last oil change. I spoke to the service dept and was told to give it a couple days. There has been no change, I left a message for 1 specific person who is normally good with returning calls, however, he has yet to call me back. I am hoping this is a simple mistake amd that I can change this survey in the near future to all 5's where it would under normal circumstances belong.

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    Does recommend this dealer
    Came in for service or repair
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  • 5.0 out of 5
    September 27, 2020

    I am a return customer, having purchased several cars over the years. I am always very satisfied with the quality of work and the customer service provided.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Linda, we're pleased to hear everything was completed to your satisfaction! At Bonnell Motors, Inc., we value our customers and we look forward to see...ing you on your next visit. Take care!

  • April 3, 2014

    We dealt with Steve Powers who helped us customize a commercial work truck, ordered truck came in within the time frame discussed and perfect as ordered.... Would recommend Bonnell and Steve Powers for all your truck sales needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your continued business, we really appreciate it!

  • 5.0 out of 5
    September 15, 2020

    Great service. Very informative. I will continue to have my car serviced here.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Bonnell Motors, Inc., we... value our customers and we look forward to seeing you on your next visit. Take care!

  • 3.0 out of 5
    September 14, 2020

    new 2020 pickup truck no backup camera in service 2 times.. Right now I would not recommend to a friend.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're extremely disappointed to hear about your recent negative experience at our dealership, Charles. Our customers mean a great deal to us and we re...gret that we failed to provide you with the quality service you deserve. Please contact us at (877) 729-9700 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

  • 5.0 out of 5
    September 5, 2020

    Bonnell does a great job of servicing my new car with the Works service package

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Reviews like yours provide encouraging feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    September 2, 2020

    Bought a new ford explorer 2020. Good deal , good trade value . No games! Deb was great ! Listened to what was important to me. Car ready when promised... . They did all the leg work .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2020

    I was very satisfied with my service and happy that guidelines were being utilized during this Covid-19 pandemic.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    August 28, 2020

    My 2018 Toyota Camry was towed to Bonnell Ford in Winchester MA for body work. Robin who works in the body shop was very rude and impatient everytime... I called to check on the status of my car. My insurance paid for the alignment but the body shop did not do the work or if they did the quality was very bad. I would not go back to Bonnell Ford for any future car services.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us... and would like the opportunity to try and make this right with you, if we still can. We take our customers? comments seriously so we hope that you?ll give us a call at (877) 729-9700 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Take care.

  • 5.0 out of 5
    August 26, 2020

    great place and friendly staff deffinally coming back again

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Zachary, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We look forward to your next visit! Tak...e care!

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