Mercedes-Benz of Westmont

As always very pleasant atmosphere.My service manager Brian Reed exceptional,polite,honest and keeps his promises.Quality of service excellent.Thanks to all who were involved in my car service.

Bought a used 2013 nissan Altima in late December. Not even 2 months later and the transmissionh is busted. The cost of a transmission replacement is close to what they were selling the car for.

Brian was great to work with.He communicated often throughout the process. Will reach out to him directly in the future for any service needs. Thanks Brian!

Always great to be at a dealership that gets things done the 1st time the correct way and the service advisor listens and get the job done

Earl and Chris are awesome. All staff are very courteous. My 4th MB from this dealership.

We had an excellent experience because of Chris Roberts. We were "assigned" to him but I would prefer to use him for every future car shopping experience. He was incredibly knowledgeable on the brand and gave us his honest advice/opinions when we were between two cars. He was not pushy with us and i felt more supported in this process than i did in the 5 dealerships we visited before Mercedes. I really had no intention of leaving with a Mercedes (nor did i go out looking for one) but Chris made it such a great process that we left with one that day and i'm so thankful we did because we are loving it! Thank you to Chris!

I had a service appointment and after waiting for 15 minutes Shannon did not honor a coupon I had and I asked if they had another she said no. When I came back I found they had many offers in thier app and she could have shared but she did not care and she told me I can go to the other dealer who printed the coupon. This is bad service. I felt unwelcome so I did not hesitate to drive away and go to the other dealer.Thank God the other dealer ( in romeoville ) is not too far and their customer service is wonderful.

Valerie the service advisor has been wonderful to work with very helpful and honest, and the technician who worked on my Amg Joe Sarna is very proficient and knowledgeable in Amg's and very honest. (Which I appreciate very much)! Thanks staff for making my experience smooth and straightforward...

Enjoyed working with Kimberley Cager. She seemed both genuine and very helpful. My negotiations with the sales manager was pleasant and after some effort things flowed nicely. I am pleased with my acquisition and look forward to our continued relationship.

Enjoyable buying experience. My initial encounter with Kimberley Cager was good and improved thereafter. She was very helpful and genuine in her approach. Her sales manager was a pleasure to work with. We did not see eye to eye initially, but worked to find common ground. I look forward to an ongoing relationship.