Kelly Jeep Chrysler

Takes advantage of young people and lies and made me think I had full coverage

Adam is very responsive and reliable. Great service. I would strongly recommend Jeep kelly to everyone.

Excellent staff!! My vehicle was fixed within the time frame quoted. Excellent communication through out the entire experience

Christian Montesinos sold me my used car. He was extremely helpful and went out of his way to make sure the car had the safety options that were important to me, even going so far as to testing the vehicle himself with a coworker acting as an approaching car. He was very friendly and very efficient, moving the process along quickly. I never felt pressured and he helped me get a fantastic deal. Kayla was also very helpful and friendly and efficient in helping me at the beginning to give me online details of the car and to set up an appointment. I have helped 4 different family members buy cars in the past few years at different brand dealerships and Christian and the staff at Kelly Jeep were, hands down, the best.

They treated me very well and I was very happy with the car I bought. Special thanks to the salesman Kevin who did everything he could to help me with my purchase

I never write reviews but my experience was so horrible that I felt the need to publicly share. Several weeks ago a flat tire and came in to get it fixed. I spoke with the parts person who confirmed the tire would be there for my appointment. An hour and a half into my first appointment they informed me that the tire company sent the wrong tire. I was frustrated but understood it was an honest mistake. They told me the correct tire would be in the next day. I came back the next week (after calling to confirm appointment and confirming the tire would be there) and again after waiting a while was told they did not have the correct tire. When I questioned the manager on why this happened and why it was not communicated with me there were inconsistencies between what I was told previously and what he was saying. I was very frustrated about the poor communication l. When they later called to confirm the tire was in stock and to book the third appointment, my husband spoke to the manager who promised my appointment would be “circled” and I would be in and out within an hour. My appointment was at ten this morning and I arrived early and explained to the manager my previous encounter. I needed to leave close to noon to pickup my kids from camp which was more than an hour promised. After about an hour and ten minutes I kept asking employees how long as I needed to leave to pick up my kids. They kept telling me I was next or ten minutes. At 1145 the car still was not ready. I was panicking about not having a car to pick up my kids and started to get upset. The manager and employees seemed to brush me off and were not kind not helpful. I was very humiliated and felt if I were my husband at the appointments I would have been treated much differently. My husband and I have purchased several Jeeps including our two current vehicles here and will never be purchasing a Jeep from this dealer again. I would not recommend ever getting service there as well.

The absolute best service people . Always do their best to accommodate you . Simply the bedt

As an older woman, I was anxious about going to have my car serviced. at Kelly Jeep in Lynnfield. I could not be happier or more satisfied with my experience. The. people were courteous and friendly and put me at ease. The waiting area is also very comfortable. They were able to fix my car the same day which also relieved my anxiety about having to return another day. thank you!

I had an absolutely wonderful experience purchasing a Jeep Grand Cherokee L from Kelly Jeep, thanks to the exceptional service provided by Manny Noel. From the moment I walked into the showroom, Manny's friendly demeanor made me feel at ease. He took the time to understand my needs and preferences, guiding me through the process with his extensive knowledge and passion for the brand. Manny's professionalism and attention to detail were evident in every interaction, from helping me choose the perfect vehicle to ensuring a seamless paperwork process. I am grateful for Manny's dedication and highly recommend him and Kelly Jeep for anyone in search of a fantastic car buying experience.

Service communication was absolutely horrendous. I had to drive to the dealership twice in 2 day to communicate with Service Advisor and Service Manager. Service advisor never called me. Service manager lied to me. Never again with any Kelly dealership buy or service