Ira Toyota of Danvers

Don Mueller was amazing!!!!! Don was a pleasure to work with and went above and beyond. I will definitely come back for future services and repairs.

From the call to schedule the appointment to the over 3 HOUR wait the experience was horrible. The call was dropped and they never called me back. He... had my number so why not call me back? I had to call again and wait, again! The first person did not save any of the info I had already given so I had to do it all over again. The 1st call I was on for over 6 mins, the 2nd call was over 12 mins. I arrived at 12:35 for my 12:40 appointment. Matt took my information. I had changed the email and phone # on the appointment call but they were not changed on the slips he had, so I had him make changes. He still had my old information from when I bought my new Subaru 10 years ago. He acted like he could not find my appointment at first. When I spelled out my name a second time he said, Well, it is under Richard." The information was under my husbands name since we got a VA loan for this car, but we have the same last name, and an appointment time so why the issue?. Matt told me it would be about 2, 2.5 hours!!! Why didn't the people I booked the appointment with tell me this time frame? I was coming in for my 6 month service and thought it would only take 1/2 hour, 45 mins. at the most. I said to Matt, " Well I guess I will go to a near by restaurant while I wait because I live in Groveland over 40 mins away." He said the restaurants are a far walk away but I could wait in the waiting area. So I said "Well it's Lunch time and I have a while to wait so I guess I will walk to one of them". He just stared at me for a moment and did NOT offer shuttle service so I figured because of covid-19 they were not offering that service. I went outside and called my family to let them know that it was going to take much longer than I thought and sat on the bench near the car entrance for service. When I was in the bay there were 3 cars ahead of me 3 to my right and 2 or 3 to the right of that(the NO APPOINTMENT LANE). When I was sitting outside I saw at least 3 or 4 more cars drive in, in the appointment and non-appointment lane. After sitting outside for 15 mins or so I decided to walk to a restaurant and realized I left my sunglasses in my car, so I walked back in to get them. MY CAR WAS THE ONLY ONE IN THE ENTIRE 3 ROW BAY! Literally the ONLY vehicle! Why make an appointment if people without them can get in first? Why make an appointment if people come in well after you, get their car in first? When I came back from the restaurant I checked in with Matt about my car and told him about the Mexican restaurant that is only 5 min walk away so he would have that info for the next person that asked. He responded with "well I live in the opposite direction and never go that way." As I walked back outside I saw a shuttle dropping off people...??? Then the longer I sat I saw more people being shuttled to and from!! WHY didn't he offer me this service? We are now going on 3 hours and I went back inside to ask again and he said my car was done he was just waiting for them to bring it back. So I went outside. While waiting I saw cars come in and the service drivers did not wipe anything down when exiting the vehicles. When mine came the lady got out of my car with my keys and paperwork and did not wipe anything down. I see people cleaning and sanitizing in the sales area but not in our cars??? Matt handed me my keys, but no paperwork, nothing to sign and told me the part I needed was not in stock and to come back in a week. When I bought my Subaru years ago they brought back my car cleaned inside and out and quickly. They did not do this for my Highlander! The outside and windshield was spotty and dirty water running down from the back hatch window, bugs on headlights and they did not clean inside at all. There is a mark on my hood and they did not top off my windshield washer fluid or any fluids. Perhaps that is not part of this service but it should be especially waiting over 3 hours!!! Please Sanitize cars after you service them!

I had an excellent experience buying my new car last weekend. Both Sean and Jesus did a great job. I love my new Rav4 XLE

Great service. Denis Hasidic did a wonderful job getting my car serviced He offered me a rental car when he told me that it could take a number of hours.... If he hadn’t given me that option I would not have been able to have my car serviced today as I had many things to do today. Great service all around The woman who gave me the rental car was very helpful as well Thank you and happy 4th to you all. Edie Harris

I’m confident of the service provided by Ira Toyota in Danvers, staff is polite and well informed. Thank you for providing the best quality car my car... can get.

The staff is always extremely helpful and explain exactly what they will be doing and how long it will take. Also they ask if they can get you anything... while you wai9.

COVID couldn’t shake Ira Toyota, and we owe Abdou for his personal care and professionalism. Sweetest vehicle in my life to date (47 :) Great folks at... Ira who we’ve bought our vehicles from for the last ten years!

The place was clean. Service advisor was excellent he explains to mein detail what my car needs as repair and cos thank you Nate Brungot

Took too long. 12:20 appt. and got out at 4:90 . I had an oil change and then needed lights. I had to ask about my tires. They then checked and said I... need an alignment.

I would not consider taking any of my vehicles anywhere else. It is very convenient to use the website to book a date and time.