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IRA Poor Customer Service
15 years ago I leased three consecutive Camrys. The service was great. I just bought a 2020 Chevy Silverado the other day and the customer service is at rock-bottom. My sales guy sat outside playing on his phone for the hour that I sat in the chair waiting to talk to their finance person. I bought a $42,000 vehicle and they didn’t even walk me through it show me anything about it they basically handed me the keys and shut the lights off for the night.
We appreciate your continued business and hope you’re enjoying the 2020 Silverado. We strive to provide a high level of service and we apologize that the experience didn’t meet with your expectations. We’ll be contacting you to further review the concerns and are here if you would like an additional review of the vehicle. Mark Giovanni General Manager
Don't be sucked in by misleading ads. 19.95 oil cjang...
Don't be sucked in by misleading ads. 19.95 oil cjang cost 63.16
We apologize for any concerns with the oil change special you received and appreciate you reviewing this with our associate and our willingness to resolve the concern. We’re here if you would like to further review any issues for further assistance. Mark Giovanni General Manager
I just purchased my certified 2018 Highlander back in...
I just purchased my certified 2018 Highlander back in June and had it serviced 3 times already. The first service was a month after my purchase. My front brake rotor was pulsating so much that it was vibrating so bad and making a lot of noise.. They replaced the two front brake pads and rotor since it was still under warranty. My second trip for service was that my parking brake makes a clucking noise when it is release/disengaged. It sounds so loud that I am embarrassed to say that this is a certified vehicle that I purchase from a dealer not a wholesaler. It shouldn't make that kind of noise. The sale advisor must of had a bad day to begin with on a Saturday and should not handle the situation with an attitude. I understand that 200 plus vehicles are coming in for service on this day but this is the only day I can bring it in. We all dealt with stressful situations and working in a customer service dept you should have some patience. I purchase my car with warranties and it should be looked at if I had any concerns. I went to check with the sales advisor Danny Morales and not one kind word he spoke to me just mentioning to me that I've only been here an hour and half and it takes a minimum 2 hrs to diagnose your car. First of all you should let me know what the mechanics is going to do and tell me an estimate of how long it will be in the beginning instead of me checking in. I noticed other sales advisors are so pleasant and they explain their situation to their customer in the most friendly way. He finally told me that a piece of the part was dislodge and they had to open up the drums to replace it, now that's a Red flag right there. So should I be concern about what else is next to bring my vehicle in again. The noise is still there and I brought it back today on Monday. They diagnose the problem with the same position like I told them when the vehicle is parked on an incline hill and a different mechanics/foreman told him that it is normal to hear that sound when my car is parked on a hill. That's was it, nothing else can be done. There is nothing else they can do. I am not happy at all and I am truly not satisfied with this result and the whole experience and customer service I had encountered. I bought my car certified and I have to bring in the vehicle 3 times for services. I should of spent my money on a brand new car if that was the case. I purchased my car with a down payment of 9k in cash the same day and I should of been treated with more respect and as of any other customer that first chose this dealer and have trust in them for selling me a car. I usually don't write reviews because I don't have the time. I am a busy healthcare worker/mom with a busy schedule and is always there to treat my patient with the best treatment and hope that I will get the same when I needed it most especially with the vehicle I just purchased that I rely on for work. I don't want anyone going through this like I did. I am so disappointed with the service. Also I was not given a Manual book or had a full tour and guide to my purchase. I had to request one when I first brought my car in for service. I had to Google on my own about the electronic features. Terrible from the start. They rush you to purchase the car and just brush you off when the deal is done. I hope the higher Manager reads this review. I will try to bring my car into another mechanic for a 4th opinion. I want to return this vehicle back so bad.
Nary thank you for your feedback. We apologize that any part of this experience has not met your expectations. Your feedback is valued in helping us ensure that our associates are providing the highest level of service. We appreciate your patience in having the vehicle diagnosed. The team has reviewed the concern and the vehicle appeared to be operating by design. We’re glad to further explore this at your convenience and have also contacted you to discuss it further. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
I came in for an oil change and tire rotation. The...
I came in for an oil change and tire rotation. The service department tried to bill me $50 for a replacement oil cap assembly I did not want and did not need. After the experience, I took my car to two separate service stations who confirmed that there was nothing wrong with my oil cap assembly. Extremely disappointed.
Thank you for your feedback. The team provided good-faith recommendations and we’re glad to review them in further detail at your convenience. We appreciate your consideration. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
Unfortunately; Make me v disappointed today for the higher price for oil change and they tell me can’t use the coupon for that only WED , THU and I didn’t received the coupon by email or mail address Im so upset for that customer service
We apologize for any specials concerns. To best assist you please reach out to us to further review this issue and we appreciate your business. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
I don’t have any more time overall everything was
Nice way I was treated the waiting was very nice free coffee how can you beat that I wood have liked you to wash the car there are some dealers that do that over I am happy
Thank you, Carl, for your kind words! We thank you for your business and look forward to your next visit!
Go with the best- IRA Toyota
I always bring my Highlander and Rav 4 to IRA for service. Both cars were purchased from this dealership. Blake in sales is the best. I would not want to purchase from anyone else. As for service, it's outstanding and Seanna is fantastic. Great customer service, professional, friendly and knowledgeable.
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Tommy was awesome. Helpful, friendly, efficient, and knowledgeable. Thank you!! The service on my car was quick and painless. Thank you for such a great experience
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Easy as pie
My lease was all most up, Ira reached out about turning my lease in early, I went in to talk about it and they made the process so easy that I leased a new truck right then and there, I still don’t know if this leasing is a good deal but it seems to be working for me since this is the 4 th truck I’ve gotten from Ira and each time I have left feeling like it was a good deal for both of us. Each time my sales associate was awesome, from knowing all about the truck so he could answer any questions I had, to taking care of all the little things that go into a sale, always treated respectully, I’ll be back for # 5 God willing
Thank you Jack for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
IRA steps up
I have been going to this location since 1999 and very satisfied with service I receive for my 3 Toyota’s Enjoy the shuttle as well when needed
Thank you for your kind words for our staff and for your continued service, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!