Reviews
Jim Haskell was wonderful.
Jim Haskell was wonderful. Super friendly and explained everything we needed to know. I wou seek him out again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Jim provided you with a wonderful experience, being super friendly and explaining everything you needed to know. Having a helpful and knowledgeable representative like Jim can make a significant difference. Your positive experience is appreciated!
Email. Chrave50@gmail.com
I bought a new RAV Prime from them.
I bought a new RAV Prime from them. Being from CA they weren't able to register it immediately. Not only did they Lyft me a ride from the airport to them but also to Fitchburg. Knowing that I am caretaking my 94 yr old Mom they brought out a rental car for me to use until they can deliver my car. Thanks Toyota of Danvers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's heartwarming to hear about the exceptional service provided by Ira Toyota of Danvers during your purchase of a new RAV Prime. Our assistance with arranging transportation and providing a rental car shows our commitment to ensuring your convenience and satisfaction, even in unique circumstances. Your positive experience and appreciation for our service are greatly valued!
Have always had great experiences with Ira Toyota.
Have always had great experiences with Ira Toyota. Bruce in the service center is very helpful. Thank you for taking care of my RAV.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that you've consistently had great experiences with Ira Toyota of Danvers and that Bruce in the service center has been very helpful in taking care of your RAV. Reliable and helpful service is important for maintaining your vehicle. Your continued satisfaction is valued!
Matt the service advisor is amazing he was such a treat.
Matt the service advisor is amazing he was such a treat. Wilson a precious advisor was horrible he would Harass women, he actually had many complaints all from women he would bother. He once had a mechanic destroy my brand new tires while trying to put new rims on my vehicle. Then he tried covering it up and Toyota refused to refund me until finally they gave in. All this because of how awful Wilson was not the boy about harassing women but the way he treated customers as well. Anyways Matt is the best
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. It's great to hear that Matt, your service advisor, provided you with excellent service. Your feedback helps us improve and provide better service to our customers. We hope to have the opportunity to serve you in the future.
Oil change took 2 hours and they did not latch my hood.
Oil change took 2 hours and they did not latch my hood. Driving home, hood started vibrating and making noise. Had to pull over and re-latch it. Texted the service person and only received an apology. Something like that should have been some sort of comp. This is the second incident. Not sure if I will return.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for advising of this concern and we apologize for this issue. The team strives for quality workmanship and this shouldn’t have occurred. We have reached out to you directly to review. We appreciate your business and hope to regain your trust. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.
Helpful from salesman and the finance.
Helpful from salesman and the finance. Simplify process, focus on customer needs in fast pace. Love it!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that you found our team helpful, the process simplified, and a focus on your needs in a fast-paced environment. Your positive feedback means a lot to us, and we aim to make the customer experience as smooth as possible. Your satisfaction is our goal, and we're here to help. Thank you for choosing us!
A good seller in general.
A good seller in general. I don't have a good experience with financing and every time I go to the service center I spend a lot of time waiting.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I bought my truck from Ira because of the service
I bought my truck from Ira because of the service department. I made to correct decision. The service department is top flight. When I'm in the market for a new truck, I will go back to Ira.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you made the right decision in choosing Ira Toyota of Danvers, not only for your truck purchase but also for their top-notch service department. Your satisfaction and loyalty speak volumes about the quality of service you receive. We'll be more than happy to help you again.
I went to Ira Toyota to do oil change and rotated tires
I went to Ira Toyota to do oil change and rotated tires they did it excellent job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Ira Toyota of Danvers provided you with an excellent oil change and tire rotation service. Your satisfaction is important to us, and we're here to ensure that you receive top-notch service every time. Thank you for choosing us for your service!
Love this place!
Love this place! My go to for over 35 years! Service and Sales amazing! Always recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're incredibly grateful for your long-standing loyalty and recommendation! It's wonderful to hear that Ira Toyota of Danvers has been your go-to place for over 35 years, both for service and sales. Your trust and support mean a lot to us, and we're committed to continuing to provide you with exceptional service. Thank you for choosing us!