Reviews
Great service!
Great service even a new wash of my car. These guys are great! Had to wait a bit, but not bad. Very good system of handling all the the cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Deb. We're glad that you had an excellent experience with your recent service visit.
New Rav Purchase
I just purchased a car from Clint Yang. My family has been dealing with him for several years. He is dependable, hard working and knowledgeable. We trust him with our family business. He is an asset to IRA Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear you had such an outstanding experience working with Clint. We thank you for your business and look forward to your next visit!
Great service!
Great service! Abdou was our salesman, and provided excellent customer service. He went out of his way to make sure we got our car as soon as possible, before we needed to leave town for a vacation. It was a fast turnaround! Thanks Abdou!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Victor was great
Purchased a new RAV4. Victor was our salesperson and extremely helpful and courteous. He took care of everything right till delivery. I wouldn’t hesitate to recommend IRA Toyota of Danvers and especially Victor.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review, Sandeep! We appreciate your business.
My preferred dealership
Tyler was my service agent again. He's always helpful. Went in for my regular maintenance. Long wait times at this dealership and I choose this experience over two other Toyota locations because Danvers does my work correctly. There is a deslership much closer to me than this location and I simply prefer making a day out of the teip. Also,there's a walmart across the street so one can easily kill time over there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.
Tommy was awesome
I always go to Ira Toyota for car repairs. Today I was helped by Tommy, he is super friendly, patient, and courteous. He kept me updated throughout the whole process, helped me pick the best tire option for my needs, and explained all the recommended work so I could prioritize. I will definitely call Tommy next time I need a work done on my car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Recommending buying cars from Clint Yang
Clint Yang is professional and thoughtful. He took care of every detail. One thing that really stands out was he remind me not to provide SSN at the first time, only provide it when we are signing the final contract. He avoided pulling multiple hard queries on my credit report, which only few sales care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Richard for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Not the best experience
Brought my car in for 18 month service had to wait for 10 minutes even though I had a scheduled appointment. Decided not to wait for it as I had originally intended and glad I did … it took 4 hours to get my car back. The rep I had was nice but the emails I got after my service call was for someone else’s vehicle. They need to get it together trouble checking in and then wrong paper work emailed out. I only use them because they are nearby.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and we apologize for the delay. We appreciate your patience and business. You’re welcome to contact Mark Giovanni at 978-739-3718 to further review any concerns.
Love the red car I got, classey looking
People were very nice there and friendly. Those I dealt with were interested in what I had to share. I think communication could be better as I had said I would be there at 12:30 and I had to wait almost a half hour before being helped.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for the feedback. We thank you for your business and look forward to your next visit!
Ira Toyota of danvers/Tommy Cocuzzo
Always a great experience at Ira Toyota of Danvers. Tommy Cocuzzo was my service advisor and he was extremely helpful and friendly as well as highly knowledgeable of all aspects of his job. It was a pleasure dealing with him and look forward to dealing with Tommy again in the future. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!