Reviews
Above and beyond
This dealership has always done a great job servicing my vehicles. Easy to make an appointment and they get the work done promptly. I find they go above and beyond to answer any questions I have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great Service
Just in for 25k service today. Easily made appt online. Curran was efficient, polite, and attentive. Work was done in a timely manner. Always have good service here.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it!
To bad customer takes care of car
Car was left with grease on hood fender door most likely steering wheel. Denise offered to clean it up, service advisor. very combative. I'm just a customer that wanted my car back the way it was when I brought it in. She had a problem with me complaining. Most likely won't be back. And will let others know. To bad because I like some of the other features of the dealership. Was also looking for a vehicle for my granddaughter not their now.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for any concerns and that the visit didn’t meet your expectations. Your feedback is valuable in assisting with improving our operations. We have reached out to you directly to further review the issues and hope that we can rebuild your faith in the store. We appreciate your business and you’re welcome to contact Mark Giovanni at 978-739-3718 to review further.
I found a car online they had on their lot.
I found a car online they had on their lot. I’m an out of state buyer. I asked them to run up the papers to buy and I noticed they raised the purchasing price higher by a couple of thousand dollars. Once I noticed what they did with the bait and switch they stopped returning my calls. Also, they changed the lighting of their pictures to make the cars look better than they are. Typical bait and switch.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for any concerns with this transaction. Vehicles are priced accordingly to market conditions and all inventory pictures are taken in a well-lighted booth with all images shown in a uniform presentation. You are welcome to contact Mark Giovanni at 978-739-3718 directly to further review and concerns.
Would have given a 0 star rating if I could.
Would have given a 0 star rating if I could. For a seemingly reputable business I was shocked that they are running a classic bait and switch scheme. Confirmed with their sales representative that a car I like was available twice. Drove to their business in heavy traffic on a Friday evening only to realize that the car had been sold. Wasted two hours for nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback and we apologize for this inconvenience. The staff works in good faith with availability, as part of our process the staff is required to extensively review availability on every unit with another team that double-checks the status to ensure a vehicle will indeed be available and on-site when the customer arrives. We’re glad to review further this concern however we’re unable to locate this information in our system. We’re very sorry for this use of your time and you’re welcome to contact Mark Giovanni at 978-739-3718 to review this further
NOT THE TYPICAL IRA SERVICE!
Normally I have been very pleased with my experience but they were unable to do my state inspection because the machinery could not read my front plate nor was my vehicle washed.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize that there was a concern with the state inspection or that the staff was unable to provide a car wash at this visit. We hope that you are able to resolve the plate concern. When the plates age they lose reflectivity and will not pass. We have reached out to follow up with you regarding this issue and hope to communicate further soon. If you’re in the area we can provide a complimentary wash to make up for this visit. You’re welcome to contact Mark Giovanni at 978-739-3718 with any concerns.
Great experience after a bad one elsewhere!
My lease on my 2019 RAV4 Hybrid was coming to an end in November, and with the difficulty in getting hybrids right now, I started my search early. I came to Ira after a terrible experience of “bait and switch” at another dealership, and was pleasantly surprised by how smooth and easy the process was! My current car was appraised in about 20 minutes, I was given a very fair trade in value, and then I worked with Abdou to get my new vehicle ordered. He was friendly, quick, and efficient, and had my new car ordered for me in about 5 minutes (with a $500 completely refundable deposit). He told me my wait time was going to be about 3-6 months for the particular model and color I ordered, but the best news is someone else had ordered the exact same vehicle, and decided they didn’t want it - so 1.5 weeks later I drove home my brand new RAV4 Hybrid. Abdou was great, and I highly recommend him!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Kristen, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
My sister is looking for a used car and will be vi
Prompt service starting with a smile and ending with complete satisfaction. As usual. This is my fourth car from this dealership. Thank you. Thank you. Thank you From Maryann Harvey
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Good service!First time under 2 hours
After so many times waiting for more than 2’:30min finally I did the oil change for 1:40 minutes! Let’s see next time! The parking lot was almost empty I’m looking to trade my car but nothing over there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
outstanding Ira service
OUTSTANDING service appointment on my Camry, both from our Advisor as well as the Service Techs. Vehicle was well cared for, they reviews the appointment and the work was completed on time Bravo IRA Totota ⭐️⭐️⭐️⭐️⭐️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!