Ira Toyota of Danvers

I found a car online they had on their lot. I’m an out of state buyer. I asked them to run up the papers to buy and I noticed they raised the purchasing price higher by a couple of thousand dollars. Once I noticed what they did with the bait and switch they stopped returning my calls. Also, they changed the lighting of their pictures to make the cars look better than they are. Typical bait and switch.

Would have given a 0 star rating if I could. For a seemingly reputable business I was shocked that they are running a classic bait and switch scheme. Confirmed with their sales representative that a car I like was available twice. Drove to their business in heavy traffic on a Friday evening only to realize that the car had been sold. Wasted two hours for nothing.

Normally I have been very pleased with my experience but they were unable to do my state inspection because the machinery could not read my front plate nor was my vehicle washed.

My lease on my 2019 RAV4 Hybrid was coming to an end in November, and with the difficulty in getting hybrids right now, I started my search early. I came to Ira after a terrible experience of “bait and switch” at another dealership, and was pleasantly surprised by how smooth and easy the process was! My current car was appraised in about 20 minutes, I was given a very fair trade in value, and then I worked with Abdou to get my new vehicle ordered. He was friendly, quick, and efficient, and had my new car ordered for me in about 5 minutes (with a $500 completely refundable deposit). He told me my wait time was going to be about 3-6 months for the particular model and color I ordered, but the best news is someone else had ordered the exact same vehicle, and decided they didn’t want it - so 1.5 weeks later I drove home my brand new RAV4 Hybrid. Abdou was great, and I highly recommend him!

Prompt service starting with a smile and ending with complete satisfaction. As usual. This is my fourth car from this dealership. Thank you. Thank you. Thank you From Maryann Harvey

OUTSTANDING service appointment on my Camry, both from our Advisor as well as the Service Techs. Vehicle was well cared for, they reviews the appointment and the work was completed on time Bravo IRA Totota ⭐️⭐️⭐️⭐️⭐️

After so many times waiting for more than 2’:30min finally I did the oil change for 1:40 minutes! Let’s see next time! The parking lot was almost empty I’m looking to trade my car but nothing over there

I had the pleasure of working with Chris Tucker, yes what a name! He was great with customer care when I came in to drop off my car. He was efficient in checking it in. By the time my car was ready to be picked up I had already been in the waiting area and he asked me to come to the desk since I was early. He was very friendly and stepped me through on what he was doing with the paperwork as well as keeping a nice conversation about our jobs. He was knowledgeable and it showed.

Clint was a fantastic salesperson. It’s clear that he’s been in the business for a while and knows how to treat a customer. He kept us updated on our car’s arrival and walked us through the entire process with patience and kindness. We’ll be sending our friends to Ira!

Have been using this service for many years. 4 different cars. Very professional service. I always feel welcomed. Any service is needed is explained well. Comfortable and clean accommodations for waiting. Expensive but trust is more important. And my car gets washed!.