Ira Toyota of Danvers

Got a quote online and went in the following Sunday at noon for a lease! Was out of there in about two hours! Nothing changed about the pricing I was given online which was amazing, other dealerships seem to be a little shiesty with that (from other experiences with leasing a car) Everyone was super nice and friendly, picked up my car on the following Wednesday and I’m loving it! Only been about 24 hours with it but it’s amazing 🙌🏻

Grey service set up and an excellent full service cafe in the customer waiting area. The service writers get you in be out with ease.

What I don't understand is why if I drop my car off at 7:40 a.m. does it take 4 hours and 15 minutes for someone to look at my car and tell me I need brakes and coolant and brake fluid my car was coming in for an oil change and 120,000 mile check up So because I left my car and didn't wait my car gets pushed back I had an appointment So my work should have taken will say 2 hrs Not over 4 Then it took 45 minutes for someone to get me and I was only on Pulaski Street From the time i agreed to the extra work I made it clear I get out of work at 4 pm Can I have a 4 pm pickup Nope that was not scheduled either

I bought Toyota sienna 2018 XLE premium. The dealership sales person was very professional delivered the car to my house which is One hour And 10 minutes away from the dealership (thank you heroes )and the transaction went smoothly all The staff were professionals. Will buy again in the future.

We enjoyed our rime at our appointment. The Uber service was nice and please direct us and other customers better where the Uber driver will be. The first said we weren’t there but we were as directed by service agent. He said wait by the tree outside service department wen the Uber Driver came at a different location. It was a bit frustrating and we asked the service person to call another Uber to take wife and children shopping. Thank you.

We really enjoyed working with Clint Yung! He was very helpful on finding the right vehicle for our needs. Clint was a please to work with on this purchase.

I think most people really dread going to a dealership and going through the routine of dealing with the sales person and the “ manager” but my buying experience wasn’t anything like that went very smooth and manager free and I love my new Highlander

Bruce B is the service advisor I use for the last few years and he’s great. My vehicle is always ready when I need it

When we came to purchase a car and negotiated, the salesman first, not pay much attention to us only when we asked. Then, when we negotiated and spark of conflicts start to begin, he told us “if you want to leave, you can leave now”. Since I am a translator, I didn’t translate that phrase, or else, the dealer would have stock one more car. But if I am the customer, I would never, ever buy a car from here. Poorly customer service, highly not recommend

3rd car i've purchased from IRA, complete and total satisfaction from Aiman, a true profession as is Bruce who has been our Valued Service Advisor over the years and had many times called or followed up to make sure we had no issue and all was well. Service is done on time and if there was a delay we were told what it was and how long the delay would be, highly recommended the team and IRA experience!