Reviews
Great and fast
went in for a scheduled oil change they informed me it would be about an hour and half ended up being only an hhour. informed me of other issues with my car and if I wanted them to take care. great experience no complaints.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you John for the positive review. We're glad that you had a great experience with your recent service visit. We look forward to your business with us again!
Buying my 2021 Sienna platinum
My salesman Clint was a pleasure to work with and dealership was very fair on trade value and money off new purchase. Would highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Arthur, for your kind word for Clint! We thank you for your business and look forward to your next visit!
I have no clue what title you want
My agent did everything right. I could not ask for more and came back for a second car. All done car buying for at least a few years. Chelly Goldberg
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review, Chelly! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Awesome place
i’ve been a loyal customer for 9 years now and never take my truck anywhere else. facilities are perfect and free coffee is a huge plus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Matt, for your kind words! We thank you for your continued business and look forward to your next visit!
Reliable and efficient service!
I love this dealership. It is near my home, and the guys there know what they're doing. Quick and affordable maintenance for my Toyota. I'm a loyal customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Franco, for your kind words! We thank you for your business and look forward to your next visit!
Service Team
Steve and Al in service were amazing. They helped make sure that I got the right part and everything was quick and painless. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Sarah for your kind words for Steve and Al! We are thrilled that they provided you with an amazing service visit. We look forward to your business with us again!
Scott M
Last minute decision as my time during work week is tight; stopped into Ira Toyota Danvers for simple oil change, prompt, excellent service; definitely recommended, they also pointed out some minor maintenance issues which was a plus....and they didn’t try to upsell me, great service group!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Scott for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Oil change
Took and hour and a half for an oil change despite having an appointment scheduled. I was a little frustrated with the process. Took too long
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I apologize for the delay and we thank you for your patience. The quick lube will be operating in March, which should resolve this type of concern going forward. If there is anything I can do in the meantime, please reach out to me. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
Normal 5k service.
I have been a customer here over 16 years most of the time they are ok. Of course they always try to upsell you work which is because the techs work on flat rate and the service advisors get paid on the hours they sell.This past visit I waited nearly 3 hours for an oil change and tire rotation which is like an hours worth of work tops. Wish they were quicker getting customers done and on their way.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the delay and appreciate the patience. The good news the quick lube will be operating in March and this will resolve these wait times. The staff work with consistent good-faith recommendations and estimates. We're glad to review any further concerns. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
Quick and easy
Very user friendly service. More and more automation. Makes it faster but less personal and no explanation. I came back to pick up my car and everyone studiously avoided me.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Andree for the positive review. We're glad that you had a friendly experience with your recent service visit. We look forward to your business with us again!