Ira Toyota of Danvers

I could not rate this below ZERO stars and that is what they deserve is my 2 cents. I will let you decide how many stars you would give to this dealership, if you happened to me in my situation. Negotiated the SUV price over the email on the eve of 4th of July for an immediate CASH Deal. Adriana Porter is a good Sales person, helped me answer all my questions and worked hard to close the deal. However I expressed my inability to drive to their location due to my broken wrist. Adriana offered to give me a ride to their dealership. So I could make it to their dealership and close the deal. Once I was at dealership, they offered me a price quote of $xx895. I asked the sales person if she could give a better price and gave my counter offer of $xx700. Since Sales person had to confirm it with Sales manager. She went to talk to him and returned with him after a few minutes. Sales manager -Ryan Honda walked out and quoted that the price I gave as counter is not acceptable. I was like fine. If it is not acceptable, dealership only offered to give me a better price and brought me here. Also the price difference is $195.00. We can do it and make it a better deal. However Ryan was already impatient and in no mood to talk. He seemed frustrated and made this statement (presumably looking at my broken hand in the sling) "IF YOU COULD MAKE IT HERE THE WAY YOU DID, YOU SHOULD MAY BE FIND A WAY TO GO BACK." and walked away. It was such a humiliation, disrespect and inhuman to talk to a customer with broken hand in a sling support. I was helpless and regretted for taking a decision to visit their dealership. So I had to call my wife to brief the situation and in spite of her health condition, she had to drive to pick me from the dealership. While my wife was on her way, I came out and waited. Sales person tried to talk to me and offered she could bring the Sales director and So I could narrate whatever happened. John McCarthy, New Care Sales Director walked out and he took sides of Sales manager and quoted "I don't know what the Sales manager said. Can you tell me what happened" and when I repeated Ryan's words. John goes "I dont see anything inappropriate here. If you are protesting you are welcome to protest but don't raise your voice". When I said I was humiliated in the dealership and I was not at their Mercy. After all I am there to pay money and buy a new car. He goes with mere words - Apologies for that Sales manager and walks out too. However he did not try to convince me or sincerely apologise for whatever happened at their dealership. Except for the sales person both Sales manager and Sales Director, they did not want the deal to go through and they were least bothered about what happened. After this extremely embarrassing and regretful experience I felt it is not a good idea to trust them and go ahead with the deal. I was determined that if I had to get the same SUV, I would be more than Happy to get it from an other dealer by paying little more money rather than losing my DIGNITY, SELF RESPECT at this dealership to buy the SUV. I will post my update soon after I buy my SUV at another dealership.

I did business with Aiman Varoqua. He is simply the nicest person I have met in a long time. He did everything for me from coffee and food, to registering my new vehicle and cancelling my old registration. I didn't have to do anything! Ask for him at IRA Toyota if you are in the market for a new vehicle. He will take good care of you.

I only came to Ira Toyota is Danvers because of Aiman Varouqa. He is the best! Always. Professional and helpful. He makes thr process of buying a new car easy to handle.

I was looking for a new highlander and met with sales consultant Aiman Varoqua. He helped me find exactly what i was looking for. There was no pesssure to buy and made me feel very comfortable. Aiman helped me throughout the process of purchasing the vehicle seamisessy. His knowlage of vehicles was what i was looking for and makes me comfortable with the purchase.

Mr Aiman Varoqua , he very professional ,he resolved everything about the my new car, I am very happy because Mr Varoqua work with me he is excellent seller, He's the vest seller I know thank you

I found both car and Larry Arena to be helpful and courteous. Not pushy. Just the right amount of attention. The whole process was pleasant, and I thank them.

Larry was very friendly, helpful, and understanding. No high pressure and we got the car we wanted. Brandon was great getting us through financing quickly. I'd definitely recommend the staff was even great with my kids!

Aiman Varoqua has given the best service possible. He has been friendly, informed, and helpful and has made leasing a new Toyota Corolla a very pleasant experience.

Considerate, perceptive, accommodating; Aiman Varoqua at Ira deserves the title of "concierge par excellence" specializing in serving seniors with a smile! He's my go to guy- great for all ages of shoppers wth questions and concerns.

He is a great guy. Easy as pie I am very happy!!!