Ira Toyota of Danvers

Stopped by in the fall after visiting Subaru, Volkswagen, Hyundai and Nissan to view/compare the inside of the Highlander to it's competition. We were instantly greeted by a salesperson who was walking toward our car as we parked. We told her we were interested in seeing the inside of a Highlander, no need to test drive yet just wanted to see if the space is fitting for our family. After following her inside we were not brought to a vehicle, but rather her desk where she had training papers out. We were then asked many questions about our finances, current car payments, etc even though we continued to tell her we were not comfortable talking about it and not interested in prices or payments. After continuing to ask to see the inside of a car, she took my license and left for more than 5 minutes. We were running short on time with a babysitter at home with our children. When she finally returned she told us that we could go out to see the Highlanders, but that they were locked and she could not get the keys. We were told we could go look in the windows and then if we want to drive one she will get a key. We again told her that we were not interested in driving one, just wanted to look around at the inside. She apologized and told us that the cars were locked, she could not open them. We then left and called and left a message for management letting them know of this strange and aggravating experience.. We were quickly returned a few phone calls from upper management with many apologies which we appreciated. I continued to get weekly calls from the original sales girl leaving me voicemails to see if I still wanted to come see the Highlander so I'm not sure if any of our complaints were even brought to her. A couple of weeks after the initial visit, I received yet another phone call from Ira Toyota with someone confirming an upcoming appointment with this original sales girl! I was pretty appalled. Now, more than 2 months after the initial visit I received mail with no return address (with business postage) with only a page ripped out of the newspaper with an article about a sale Toyota is having. No other information inside the envelope. Strange, creepy and the best I can guess is that it's from this Toyota because it's the only dealership that made us give our information to them as soon as we walked in the door. We decided to not pursue a Toyota and finally bought a new vehicle at a dealer that made us feel welcome and not pressured.

Ronald made our transition from a Ford family to a Toyota family quite comfortable. Extremely tolerant of my unending questions and always able to answer or find the answers requested. I feel that he understood my needs in a vehicle and was extremely helpful in making me aware of options that fit both my personal and business requirements. Most importantly, I was not barraged by repeated calls and emails during my decision and search process My experience with the sales department for my first Toyota purchase was more comfortable than any of my previous 14 Ford dealer purchase experiences. I'll return to this dealer for future purchases, but being a Toyota I expect not so often.

I drove to my brother's house on Christmas morning in style in my 2015 Blue Crush Rav 4.. My 12 year old Corolla was still running great and looked brand new after being detailed but I decided to treat myself. The idea of buying a new car can be a daunting task, but with Blake Rickerson's enthusiasm, knowledge of the Toyota, and sense of humor, it made buying the car FUN. Not only did Blake listen but he heard me. There was a lot I was unsure of, but Blake patiently "drove" me through it. I sat in both an XLE and an LE ,contemplating which one best suited me. As Blake was explaining the differences, I decided to test drive a Corolla. Blake patiently got the keys and then started asking me questions about what I told him I was looking for. See I told you he heard me.I feel that when I walked out of the dealership to my new Rav 4, Blake was as excited FOR me as I was. You can always trust the Toyota name and Blake Rickerson to sell you your dream car. Blake Rickerson is part of the Toyota family and I feel I was treated like a family member.

I went into Ira Toyota looking to lease and get my first new car ever. I was nervous because this was my first time getting a car from a dealership. I was very kindly greeted and the sales representative that helped me, named Armani, was more than helpful. Answered all my questions in detail and explained leasing vs. financing very well. I was extremely satisfied with the customer service and I will and have already recommended them to friends and family that are looking for a new, or used, car.

thanks Ron for your excellent care for helping all are an excellent seller whenever another car no doubt in get you're very good at your job

Kevin Rouchi could not have done a better job with our purchasing experience. Purchasing a new car can sometimes be stressful. Kevin's good nature and thorough explanation of features prior to purchase far exceeded our expectations. He is a true professional. Financing with Alfi was a snap.

JC is a true professional and puts customer's interests and needs first. He took the time to answer all my questions, even after hours. I had a wonderful shopping experience with him and he made it so simple. One thing I really value about JC is he is upfront with you. There's no BS with him and in a profession where sales associates will do anything for a sale, JC makes sure that you are comfortable with what you are getting and will be happy with it. He will get you the best deal there is. The reviews here don't lie!! He really is an outstanding person to work with and I am looking forward to working with him again!

Aiman Varoqua is a tremendous salesman & gentlemen!! I would not hesitate to refer my closest friends & family members to work with him. He was honest, friendly and professional. My sisters & I purchased my mom a Toyota Corolla with Aiman. He treated my mother with such respect and dignity. He service was exactly as promised...such integrity. He was friendly, personable & knowledgeable about the process of the sale and the vehicle itself. My mother couldn't stop talking about how positive the experience was. Thank you Aiman!! Billy Roderick

The sales man don't give me any option to buy a 2008 tacoma, i have the money in my poket for the down payment but the process to buy don't take 5 minutes they don't give me another option like drop his price a little or more money down nothing just ask his manager and him say is not possible and that's it

Aimen was courtesy, professional and not pushy. We told him what we were looking for and the price we needed - he was AWESOME! I highly recommend you see Aimen for your next car. It doesn't get any better than him. Thanks, Aimen!