Ira Toyota of Danvers

Julio was a pleasure to work with. I came in looking for a car, and I didn't like it - as I was about to leave, he suggested looking at another car that he though would suit me better. I totally loved the car and test drove it right away. We left to think about the car and he didn't pressure us. He did one follow up phone call to see if we'd like to come back in to look at it again and we set up an appointment to do that. He walked us through the sales process and really did a great job. I highly recommend Julio and suggest you ask for him by name, because he isn't your typical "push push push" sales person. He values his costomers and it was a pleasure to work with him. We will call him again for any future needs.

I went to visit this dealer on Saturday 7-28-12 with the intention of buying my leased 2008 Highlander as I am nearing the end of my lease, and I was directed by Toyota Financial Services to visit the dealership I leased teh car from. As to not waste the trip, I also booked a service appointment online. The service I had requested was $149, and my appointemnt time was for 2PM on Saturday. I arrived at service. There were no other cars in the drive in lanes. I was told by an advisor to pull up to the end and someone would be right with me. There were a number of advisors around,or Assistant Service Managers as they are all called on their name badges, but nobody seemed interested in asssiting me. Affter waiting about 7 minutes, I was approached by someone wheo was able to assist me. We went through the check in process, and my service "estimate" came to $350. No explanation was given as to why my service had more than doubled from the service I had requested online, nor were there any additional services reviewed. I did not pursue this, and in retrospect, I should have. I am just not clear why my requested service was never mentoined, or how it got to the new "estimated" number, but I was offered a complimentary coffee. I then went into the showroom to speak with someone about purchasing my truck. I went to reception where they paged an "available finance manager" to assist me. Once. Twice. Three times. Four Times. Fiver times. Offered anotehr complimantary cup of coffee. Six times. Seven times. I took this opportunity to look at the large number of idle salespeople milling around. The ratio of salespeople to finance managers must be 10:1, I thought. Eight times. at least 15 minutes has lapsed and nobody seems the slightest bit intersted in selling me my truck. Finally a young finance manager comes over and I explain that I am looking for some help on buying out my lease, and I was hoping that we would be able to work in a bit of a discont. I was questioned as to how many payament I had left, and I have 3, on a 60 month lease. I was then told that there was no benefit to be pursuing this, and that Toyota does not "do things this way" when it comes to discounts at the end of leases. Mind you, this entire conversation took place in front of reception. I was never offered the opprtunity to sit down and go over my specific situation in detail. So, I thanked the finance manager who helped me, went to service, asked for my car back, and left. Tital time in dealership 45 minutes. Net result: complete frustration for me and no business for Ira. * as a side note, I purchased a 2005 Camry from This dealship in 2005 as well. I had a remote starter installed in it that never worked properly. Three visits to service netted me an explanatoin that they could not fix it.* I then went into the showroom

The following is a direct copy of an email message received from the internet sales department M,s Phillips and then received a follow up call from a person named Jim. He wanted to know when I was coming in. I explained to him the unethical and deceptive way in which they seemed to conduct business turned me off. I also reported the incidento the sales general manager who said "I dont understand". I would not recommend this dealer because they were just not telling the truth regarding the price of factory installed options. Its hard to believe they did not know-- it was a ploy to get me into the dealership low ball a price and then add whatever they desired for the options I asked for. I will also be reporting the incident to the Toyota Motor Corporation,local BBB and the State Office of Consumer Affairs. Dealers such as this one give the industry a bad name. I do have a copy of the e-mail if you require it I did take a look in our inventory and we do have the 2012 Highlander Limited 4WD in the Blizzard Pearl color in stock! The vehicle I priced you on has Navigation, Tow package and the roof rails are a factory installed option so I do not have pricing on them. R.J Spatafora Peabody, MA

IRA Toyota of Danvers used car dealership is a Scam big time! I'll give them a negative rating if this is possible. They use a vehicle to bite and switch customers. In my case it was Silver Toyota Corolla with Stock No. TU5740 and VIN 2T1BU40E79C168351 with 29900 miles priced at $11877 on Autotrader web site. To make it look believable the vehicle is also listed on IRA Toyota of Danvers web site. They'll tell you to come and test drive the vehicle. As soon as you arrive at the used car lot in Danvers, Gary Clark , a sales manager will inform your sales person that the vehicle you are been coming for is just sold (to these people pointing to random customers) but they have other vehicles (more expensive) to show you. They don't waste a second and renew the ad in Autotrader web site for the same vehicle with slightly higher price, so other people can jump on board. They don't even bother to change the stock number and VIN. Classic scam, called bite and switch, false advertisement, lying to customers are among the things I am sure these guys are employing. They waste 3 hours of my time and put 100 miles on my vehicle for nothing. In addition to this triple negative review I will open a case with BBB. Save your time, go somewhere else and please do your homework before you face these crocks. It is unacceptable for a business of this size to use gimmicks which put it to the level of 1 car buy here, pay here shady dealership.

very poor quality work at this body shop would not recommend anyone!!! paint is poor body work is poor. This place is like a back yard body shop!!

The business office people are s- Matt Abbott and Ted. They both sent us in multiple trips to hither and yon to get paperwork that was never used or needed. Frank Smith-head of used cars-was awful. His people are completely uninformed, misleading, assuming, and waisted 8 hours of our time from work. We had to do the work that they should have done from the beginning. They had us take multiple trips up there for paperwork that was never needed or used. Frank Smith blamed the customer for his misinformed business office. No compensation in the form of services or even an apology were offered by anyone- including Rob Ramos the General Manager. We would never work with Ira again.

From the moment I stepped into IRA Toyota to the moment I drove away in my new Prius, my experience was excellent. From offers for water and snacks to the smooth process of arranging a test drive, financing and all of the little necessary details Ricky's manner was helpful and friendly. This is a great car dealership and I hope to continue doing business with them in the future.

I am very pleased with Ira toyota and have been for the last 4 years. I bought my first car here in 2009 and said I would come back to buy another car if need be. The service is very good and they explain anything and everything you need to know. The finance managers were very helpul and worked with you to try to get what you could afford if not pretty close to what you can afford. I will come back to Ira toyota and hsve sll my service work done here. They are all very polite and will explain all services being done to your vehicle. Thank you for your time and quick responses. I would reccomend my family and friends to go to Ira Toyota first, they will not want to leave without there new car :)

The moment I walked into the dealership I felt welcome. My salesman, Ricky, was attentive and treated me with respect. He really tried to find out what I was looking for in a vehicle and match me with the right car. I was there for several hours and Ricky was very gracious, offering me snacks and drinks from the cafeteria. He was extremely knowledgable and patient. He really went the extra mile. Everyone I came in contact with was congenial and helpful. I would not hesitate to recommend this Toyota dealership to my friends. I love my new car--thank you so much!

Recently purchased a new Tacoma pick up for my son who is on active duty in the US Marine Corps. Needed the contracts prepared and sent to San Diego to be signed, notarized and returned to IRA Danvers as soon as possible. Once the paper work was completed the truck was prepared, serviced and delivered with two extra keys quickly the same day. I could not be happier and the truck is now on its way to San Diego. Business/Finance Manager Ross Billings and Sales Consultant Aiman Varoqua made this the best car buying experience ever. I could not say enough about both of them. Anyone who goes to IRA Toyota Danvers should request their help. Thank you both so very much.