Ira Toyota of Danvers

Walked in the dealership and asked for 2010 Corolla and my price range. Joe got me one and even let me test drive it alone! He did not push and was pleasant to work with.

they have changed for the worst over the years, was in process of buying a car, they emailed me with a counteroffer and asked if i would be interested in that price i agreed, the next day they up the price 500.00 dollars and asked shall we proceed with transaction be aware be wary

I went to Ira Toyota with the intention of buying a Sienna since it was the only minivan with AWD. I walked into the dealer and looked around for a salesperson but not a sole was to be seen. I went to the receptionist desk to get some help, I waited patiently for another 3-5 minutes for her to finish her personal phone call... She called over and one of the sales guys that had been hiding in the back corner. He didn't give his name and had been lotioning his hands so a shake was a pass. I asked about the Odyessey with AWD and the the second row seats that seats 3 people. He went off to find a car and came bach with a mid model Sienna that had 4 bucket seats... he could not tell me anything about the Sienna, I took it for a test drive with him, since I had not driven a Sienna. I was asking him questions about options/functions but he could not tell me squat about what the car had unless he read it on the sticker. I decided I could do better then that. Defeinitely not a place to go is you are interested in buying a car and do not know the exact vehicle you want.

Ricky Arora makes buying a new automobile a very easy and enjoyable experience. He treats his customers like good friends and really goes out of his way to make sure that his customers love their new automobiles. I think his respect for the customer is what distinguishes him the most, and I would not hesitate to refer him to other prospective buyers.

Upon purchase I was told to give only excellent in all my ratings. It was very high pressured, he was already taking off my plates as soon as I returned to the dealership, but I hadn't made a final decision yet. I was in the service center within the first week of buying the vehicle for the radio sound not being constant (muffling in and out frequently), they adjusted the asl level from low to high, which took over an hour to do. I left after working a night shift and it was still doing it. Then I noticed that the car was pulling to the left while on the highway, and it was also vibrating while idling at times. So upon my second visit to the dealership, I spoke with Lenny the manager, he said please come down and he will give me a tank of gas and fix the radio problem. This time I rode with a technician. The tech told me he heard the sound change, but will need to do more research. I left at 430pm and they close at 7. I never heard from anyone or got my tank of gas. The following day, the original salesman calls me to check up on me, and has no idea that I have been having problems. He says he'll find out what is going on with the status of the research. He calls to tell me that they did order a radio and it will take 7-10 business days. I told him I work nights and I can't be waiting and will want a rental free of charge. He said ok. So by this time I'm irritated, I call the customer service center. They make a claim # and say that they will tell the dealership so the customer relations person should contact me. Lorraine calls and says she's gonna get me to love my Rav4. She will give me 2 tanks of gas and clean my car. She says she will call me with the information about the radio. She calls right back and asks for the name of the tech that I did the road test with, she says he didn't leave any notes and has left for the day. She calls the following day to say the radio was never ordered. Patrick lied. Now, I'm really mad. I emailed the CEO of Toyota, and after some phone tag, Deborah Houston states she cannot help me get a new car or refund and she is in CA with different laws. I need to work it out with the dealership. So instead of getting a refund or new car, "It's not that simple", after I spoke with Todd Irvine manager. I agreed to let them take another look at the car. I went on a road test with the service foreman and customer service. He then explained the reasons for the pulling, vibrating, and the radio all cannot be fixed because there isn't a problem, it's the way the car is designed. He did give me a rental so he could look further at the radio and call California. Customer service said they would clean my car for me as well. I went to pick up the car at 7pm and the radio was the same and continues to muffle sound, the car remained on E and it was dirty. I have to say I"m not really impressed with Toyota or this dealership. Currently they have corrected the situation to my satisfaction. Aiman took great care of me this time around. I received excellent customer service and felt comfortable with the resolution. I now have a toyota that I will hopefully enjoy for a long time.

Rajeev was terrific. He met us at the door with a most pleasant smile. He was thorough, competent and professional the entire time. I rated overall experience as 'good' only because the whole process just takes so long when buying or leasing a car, any car.

I was happy with the service I recieved from Ricky. I wanted to get into a new Prius to save on gas with the same monthly payment I had on my current vehicle. He was able to make that happen and I am thrilled with the car! It has been 5 days since I picked it up and have not had to stop for gas yet!

I had the great pleasure of working with Ricky in the recent purchase of my 2012 Rav 4. Ricky played no games just gave me the best price and options from the get go! He has changed my views on how a car salesman should be. He was an absolute pleasure to work with and I would recommend him to anyone!

I can't say enough good things about the positive shopping experience I had at IRA Toyota of Danvers. The sales rep I worked with was enthusiastic and knowledgeable about the car as well he was able to promptly answer every question I had. The management was quick to agree with my requests as well as being fair and reasonable with offers. I did not feel pressured or pushed to buy additional features for my vehicle. There were no hidden costs involved. After researching/visiting dealers and vehicles for several months I felt confident that I made the right decision to purchase my new vehicle from IRA Toyota of Danvers. I would highly recommend this dealer to others.

I was supremely uncomfortable at this dealership. Got a very uninformed salesperson, and a snippy manager. They wasted my time and I knew that buying a car here would lead to headaches, runarounds and regrets. I traveled farther away to Acton Toyota and had such a smooth, helpful and pleasant experience. I would avoid Ira at all costs.