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I just bought a certified pre-owned BMW at BMW peabody. The salesperson i dealt with was Andrew Madigan. He was very polite, friendly, and extremely... knowledgable. He answered any and all questions i had and was extremely patient with me. He made the experience easy and enjoyable. The same was true for the finance person, Prerak. He was also polite, courteous, and knowledgable. Both gentlemen made the whole experience very easy and enjoyable!
Craig from BMW of Peabody was a pleasure to work with from beginning to end. He product knowledge is second to none and has a true passion for the product.... I would recommend Craig to friends and family based on his knowledge and first class service.
We just purchased our second BMW from Kaitlyn Marie Sarantos Bunnell of BMW of Peabody. Kaitlyn’s attention to every detail, knowledge, follow-thru, and... engagement is top-notch. After having disappointing experiences at other dealerships it wasn’t even a question that Kaitlyn was the person we would go to for our next car purchase. It’s clear to see that she genuinely cares about her clients. She goes over and above to ensure that her clients are more than 100% satisfied. Without hesitation, we’ve already referred our friends and family to Kaitlyn. As a dealership, BMW of Peabody is exceptional - from the minute you walk in the door you are treated with respect. Our experience with the service department has also been incredible. Rob the service manager, Matt our service representative and all the staff offer exceptional value. The atmosphere is positive, questions are always answered methodically and swiftly, and you always feel that you are getting treated honestly.
From the moment I walked into BMW Motorsports of Peabody, I was met with knowledgeable and professional sales and finance personnel. I want to thank Juan... V., John P., Prerak K., Ryan D. and Richard S for an outstanding buying experience. Juan V. did an incredible job helping me decide which car I wanted the most. He was accommodating and an excellent listener. His follow-up to my eagerness for the vehicle (M3) was timely and great. I was deciding between an M3 and X4 M40. He was instrumental is reviewing the cars and SUVs against my requirements and lifestyle. Furthermore, he outlined the benefits of each. John P. made the numbers easy and was equally as patient. As Juan monitored the sale, John and Prerak made the administrative part of the sale smooth and effortless. On delivery day, Juan continued to coordinate while Ryan helped me set up the car and describe the features and benefits. It is without hesitation, that I recommend BMW Motorsports of Peabody for a BMW purchase. Not only for the "Ultimate Driving Machine" but for the professionalism and polished sales process.
I recently needed to replace my 2015 BMW 3 series due to a total loss accident. I was undecided as to which BMW model that I wanted. The Client Advisor... that I worked with, John Cotter, was fantastic in allowing me a lengthy and thorough test drive in multiple BMW models. I consider myself a driving enthusiast and John understood that. I could not be happier in how accommodating and patient John was in allowing me the opportunity to drive multiple cars. All along, there was never any pressure on me to make a decision. Once I decided on the model and configuration that I wanted, John was quickly able to locate a vehicle to my exact specification. Although this vehicle was located at another dealership, which was not local, John was able to quickly secure the vehicle and arrange for transport to BMW of Peabody and the car arrived in just 3 days. Price negotiation was reasonable and fair and I was offered multiple incentives which resulted in substantial savings. John took the time to introduce me to other members of the dealership staff who were all friendly and accommodating. John has followed up with me a few times after delivery to insure that I was completely satisfied with my new vehicle purchase. I highly recommend BMW of Peabody and John Cotter as a Client Advisor for your BMW purchase or lease.
Just purchased my first BMW, an X1. The car is a perfect size for my needs. The sales and financial crew were very patient while I made my decision.... The dealership offered me $3000 more on my Volvo trade in than the Volvo dealer. And,,,,they offered great financing and a rebate.
Brought my 2014 bmw for a routine service always a Pleasant experience on schedule thanks to Matt from Service advisor is always great to work with another... Good experience
If you go to BMW Peabody, ask for Frank, he is the best. He will make you feel right at home, answer any question, show you what your looking to purchase.... Frank won't try and sell you something else, or up sell something else you really don't want. MANY sales people don't really care what you want, it's what they think they can, sell you. My next car will be purchased from Frank and I will send any of my friends to see Frank. I hope he is still at BMW of Peabody.
My service for my car was done and my car was back in my hands when said it would be. Suppose to have a car wash with the service. My windshield was not... cleaned as there were bug marks on it, but guess that is minor.
All features were excellent and on time. Great working with Greg Stanicek.