Lexus Of Highland Park

Although we practiced social distancing I felt safe. I purchased a beautiful NX200T FSPORT L Certified at a competitive price. Carl and staff were excellent

I drove from Chicago to visit because of their “one price” business practices. I wish more dealers took this approach as it makes car shopping easy and transparent. The pre-owned car manager, Frank Mininni stayed in constant communication with me until the perfect certified person-owned Lexus came on their lot. All the sales people, finance managers, and sales managers were very kind and welcoming. I would for sure do business here again.

While I was looking for a used car, the staff and used car manager were very knowledgeable and helpful. I appreciate their patience and character.

I went in looking for a used car and everyone was very professional . I met Frank Mininni andI could easily tell he had my best interest in mind. A for running a great operation.

I test drove an ES300H here on two occassions and worked with Carl both times. He was nice enough but didn't seem to know the product. His response to most of my questions was "pretty sure" or "I think so"....well when I'm buying a car I want to know what I'm buying. Also, I received an email from the manager, Daniel asking me if I needed any more help to contact him. I did contact him and cc'd Carl...twice. Never heard back from either of them. In the end I bought a 2020 Porshe Macan down the road. Lost a sale here.

Nice clean dealership with pleasant sales folks that had what we thought was a nice clean Lexus GX470. Don't buy into the Lexus plus quality used vehicles hype. With in a week we discovered the emergency brake does not work, the exhaust broken in half and a large rust whole that goes into the cab of the vehicle. Also, the nice leather seats turned out to be not so nice. They where apparently painted to make them making them look almost new, well the paint is coming off and quickly reveling very warn seats. We are not looking forward to what our second week of ownership will reveal. Very disappointed in the quality of this used vehicle that was supposedly inspected and meet there " very stringent and high standards " . This Lexus Plus dealership does not seem to be any better than a shady buy here pay here used car dealer.

Nice clean dealership with pleasant sales folks that had what we thought was a nice clean Lexus GX470. Don't buy into the Lexus plus quality used vehicles hype. With in a week we discovered the emergency brake does not work, the exhaust broken in half and a large rust whole that goes into the cab of the vehicle. Also, the nice leather seats turned out to be not so nice. They where apparently painted to make them making them look almost new, well the paint is coming off and quickly reveling very warn seats. We are not looking forward to what our second week of ownership will reveal. Very disappointed in the quality of this used vehicle that was supposedly inspected and meet there " very stringent and high standards " . This Lexus Plus dealership does not seem to be any better than a shady buy here pay here used car dealer.

The woman's restroom is the best smelling restroom I have ever been in my entire life. I do not know what they use to make the aroma so pleasing and pleasant, but they sure got it down pat whatever it is

I had the absolute best experience with Lexus of Highland Park. I had them order and paint a new front bumper for an 04 LS430. Jim McLaughlin is extremely professional and easy to work with. He took care of everything and made the process a breeze. Jorge Hernandez (the main painter at Highland Park Lexus) did an absolutely perfect color match and flawless paintjob (no paint runs,no fisheyes,no dirt in the clearcoat, no orange peel). I am in the detailing industry so I am alot more particular than a normal customer when it comes to paint quality and I was completely blown away. I have seen several cars that were fully painted by this team and it's honestly some of the best work I have seen anywhere. If anyone asks me where to go for paintwork, I will only mention Lexus of Highland Park from now on. Thanks again Jim and Jorge!

I am delighted with my new 2019 ES300H Lexus. The ride is comfortable and I like the styling, both exterior and interior. The gas mileage is outstanding. This is my first Lexus. The salesman at Lexus of Highland Park, David Kay, was very knowledgeable. He showed me several different models and he did so without any pressure. The price I paid was competitive with other dealerships I visited. I met the dealership owner and he was very welcoming. The technology specialist was also very helpful in getting me to understand how to use the car’s many features.