Reviews
Very Pleased
I am delighted with my new 2019 ES300H Lexus. The ride is comfortable and I like the styling, both exterior and interior. The gas mileage is outstanding. This is my first Lexus. The salesman at Lexus of Highland Park, David Kay, was very knowledgeable. He showed me several different models and he did so without any pressure. The price I paid was competitive with other dealerships I visited. I met the dealership owner and he was very welcoming. The technology specialist was also very helpful in getting me to understand how to use the car’s many features.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A pleasant car buying experience
I visited other Lexus dealerships, but I was most impressed by Lexus of Highland Park. My salesman, David Kay, showed me different models and answered my questions in a knowledgeable way. He did not pressure me and he helped me find the exact car I wanted at a competitive price. I also met with the dealership owner who made me feel welcome, and with the technology specialist who explained how to use the various features of the car. She encouraged me to come back anytime if I needed any help in learning to use the many state of the art features of my 2019 ES300h Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
FALSE ODOMETER READING
paid them over $40,000 and did not get a OWNER MANUAL, begged for car mats, and then got BOGUS ODOMETER READING, car has 1100 more then they said. Once they had my money I WAS FORGOTTEN, never seen anything like this
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Polite salesman
I was looking a used car and Tom Licata was very helpful and extremely polite in the process. I did not buy a car from the dealership but I would recommend it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Best customer service in years!
We had the best customer service imaginable at this dealership. Special thanks to Charles Raslina who accommodated our requests and spoke our native language to help us to make the process pleasant and stress-free. We were treated very professionally and left the vehicle we were absolutely in love with. Very smooth and quick process. Loved every minute there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best customer service in years!
We had the best customer service at a dealer's office in years! Charles Raslina made it an absolute to pleasure to work with him. He guided us through the process of choosing a vehicle and buying it very smoothly and with style. Answered all of our questions and facilitated the process as much as he could.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchasing new RX350 SUV
Good job of salesperson Charles Raslina with helping me with all steps of purchasing my new Lexus RX350, especially with the price. Also I would recognize good job of Mohhamad Ali with car features explanation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience of purchasing new car
The salesperson Charles Raslina gave me a good help with all steps of buying new car including price;, also Mohhammad explained all car features pretty well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible Unethical People
Horrible! I had my own financing from my credit union but they insisted that they have to run my credit, then they had the nerve to run three (3) hard inquiries, that stays on the credit report for 2 years! Very unethical people to deal with, avoid going to Lexus of Highland Park unless you want to get screwed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Horrible unethical people!
Horrible! I had my own financing from my credit union but they insisted that they have to run my credit, then they had the nerve to run three (3) hard inquiries, that stays on the credit report for 2 years! Very unethical people to deal with, avoid going to Lexus of Highland Park unless you want to get screwed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
