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Liberty Auto Plaza

(740 reviews)
Visit Liberty Auto Plaza
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (866) 808-7060 (866) 808-7060
Used (888) 553-3947 (888) 553-3947
Service (888) 449-2117 (888) 449-2117

Inventory

See all 560 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since April 2002.
Liberty Auto Plaza proudly serves the entire Lake County community and beyond with the best reputation for a no-hassle purchase experience. For a top-notch Internet VIP Experience please call adnd ask for Internet Sales to learn about all of the up-to-the-minute incentives price discounts and inventory changes.
It's All Right Here.

Service center

Phone number (888) 449-2117

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(740 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Liberty Auto Plaza from DealerRater.

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One of the best experiences I’ve had at a dealership ,

One of the best experiences I’ve had at a dealership , Quentin is friendly, fast and efficient! I would definitely recommend friends and families to this dealership 😃

One of the best experiences I’ve had at a dealership ,

One of the best experiences I’ve had at a dealership , Quentin is friendly, fast and efficient! I would definitely recommend friends and families to this dealership 😃

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Emailed this dealer to get a price on a car they had list

Emailed this dealer to get a price on a car they had list on their website with no price,3 different people emailed me back, I explained that I lived almost 3 hours away,all 3 people that emailed me refused to give me the price. I honestly don't get it, and it seems like some shady tactics to sell a used car. Good news is I found another dealer that had integrity and was more than happy to sell me a car.

Emailed this dealer to get a price on a car they had list

Emailed this dealer to get a price on a car they had list on their website with no price,3 different people emailed me back, I explained that I lived almost 3 hours away,all 3 people that emailed me refused to give me the price. I honestly don't get it, and it seems like some shady tactics to sell a used car. Good news is I found another dealer that had integrity and was more than happy to sell me a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bait and Switch.

Bait and Switch. Tried to charge me thousands over listed price, then wanted to charge different prices for cash or finance. Unprofessional, find a car anywhere else.

Bait and Switch.

Bait and Switch. Tried to charge me thousands over listed price, then wanted to charge different prices for cash or finance. Unprofessional, find a car anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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After wasting hours out of my day texting Jack “the

After wasting hours out of my day texting Jack “the finance manger” about a lease on a murano which I believe the deal was to good to be true I asked for a bill of sale in which he never provided just keep insisting I drive 2 hour to the dealership. So there can do a bait and switch on me like the multiple reviews I seen on BBB. After seeing I wasn’t coming into the dealership without a bill of sale they cease all contract with me and ignoring all my texts. No dealership will do this if I’m willing to pay what you say the is. Prime example of bait and switch in the works.

After wasting hours out of my day texting Jack “the

After wasting hours out of my day texting Jack “the finance manger” about a lease on a murano which I believe the deal was to good to be true I asked for a bill of sale in which he never provided just keep insisting I drive 2 hour to the dealership. So there can do a bait and switch on me like the multiple reviews I seen on BBB. After seeing I wasn’t coming into the dealership without a bill of sale they cease all contract with me and ignoring all my texts. No dealership will do this if I’m willing to pay what you say the is. Prime example of bait and switch in the works.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback!

Dealer response

Thank you!

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Emailed and spoke to salesman about a used car on the

Emailed and spoke to salesman about a used car on the lot. Salesman couldn’t not answer all questions and said he’d get back to us. Never called, texted or got back to us. A reputable dealership would do better.

Emailed and spoke to salesman about a used car on the

Emailed and spoke to salesman about a used car on the lot. Salesman couldn’t not answer all questions and said he’d get back to us. Never called, texted or got back to us. A reputable dealership would do better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for bringing this to our attention. I’m forwarding your comments to our Leadership team, and you should be hearing directly from them soon to resolve this.

Consumer response

It will not matter. After this I did a lot of research on this dealership and from what I’m reading not calling me back saved me a lot of time and money!

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Marco was extremely upfront, honest, courteous and

Marco was extremely upfront, honest, courteous and professional. I felt that was getting a straight and fair deal from start to finish

Marco was extremely upfront, honest, courteous and

Marco was extremely upfront, honest, courteous and professional. I felt that was getting a straight and fair deal from start to finish

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Manager was very unprofessional and disrespectful, Don't

Manager was very unprofessional and disrespectful, Don't waste your time in trading car . Very unpleasant place ,

Manager was very unprofessional and disrespectful, Don't

Manager was very unprofessional and disrespectful, Don't waste your time in trading car . Very unpleasant place ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I read the reviews about this place before going there,

I read the reviews about this place before going there, so I had an idea of what to expect, but I don't know if my experience was terrible or just pitifully funny. The sales guy wasn't even committed to making a sale. He made very little effort to represent the Nissan brand in a professional manner. He seemed more concerned with getting off work at 4 pm. I was there to purchase a used '25 Altima (beautiful car) and while looking it over, it had clear damage on the rear bumper. The impact caused a 3-4" long gash with the paint spider webbing outward. Anyone knowing how moisture and freezing temps work knows that it will just get worse over time. In addition, the bumper was loose on the damaged side clearly indicating something was broken on the backside. That replacement is ~$2,000, so I asked if that could be considered in the pricing and it wasn't even entertained. What really threw me was the financing (which I was NOT there for). It was apparently calculated using only the sticker price (I asked) - $660 x 75 mths (wish I could add a LOL emogi). That's $49,500 for a $30,900 car! A 38% mark-up when said and done!!! Unsolicited advice (if I may): 1. Educate yourself before going in so you don't fall victim. 2. Inspect the vehicle thoroughly. 3. Understand that, as mentioned in several reviews, these people apparently don't have enough common courtesy to at least be professional. 4. Do yourself a favor and use the gas to go somewhere else.

I read the reviews about this place before going there,

I read the reviews about this place before going there, so I had an idea of what to expect, but I don't know if my experience was terrible or just pitifully funny. The sales guy wasn't even committed to making a sale. He made very little effort to represent the Nissan brand in a professional manner. He seemed more concerned with getting off work at 4 pm. I was there to purchase a used '25 Altima (beautiful car) and while looking it over, it had clear damage on the rear bumper. The impact caused a 3-4" long gash with the paint spider webbing outward. Anyone knowing how moisture and freezing temps work knows that it will just get worse over time. In addition, the bumper was loose on the damaged side clearly indicating something was broken on the backside. That replacement is ~$2,000, so I asked if that could be considered in the pricing and it wasn't even entertained. What really threw me was the financing (which I was NOT there for). It was apparently calculated using only the sticker price (I asked) - $660 x 75 mths (wish I could add a LOL emogi). That's $49,500 for a $30,900 car! A 38% mark-up when said and done!!! Unsolicited advice (if I may): 1. Educate yourself before going in so you don't fall victim. 2. Inspect the vehicle thoroughly. 3. Understand that, as mentioned in several reviews, these people apparently don't have enough common courtesy to at least be professional. 4. Do yourself a favor and use the gas to go somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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BAIT AND SWITCH!

BAIT AND SWITCH! Start away from this dealership. They advertised a brand new Nissan Rogue on their site with the MSRP, and then their discount listed to arrive at the selling price. The discount stated “dealer discount”. This was not a discount of rebates or incentives that needed qualification. There was no fine print, no other information about the discount. I proceed to purchase the vehicle directly on their website and upload IDs, insurance, fill out the credit report (approved), pick my loan term, and the payment (which already included doc fee, TTL, dealer fee, destination fee). The website then goes through additional incentives (if you qualify) I did not select any, then goes to accessories (did not add any) and then you schedule a time to pick up your vehicle. I scheduled a time for the following day. I call the next morning and ask if they received everything, do they need anything additional from me, they said no it all looks good. Drive over an hour to go pick it up. I was in and they put me with the Nissan sales manager and he walks into the office with the purchase agreement about $5,000 higher than everything listed and agreed to online. I bring the price to his attention and he tells me that's price of the vehicle, the online price is never accurate. I told him it was on his website directly and he replied with that's handled by a 3rd party, not our problem. Then he tried to say it was incentives that you have to qualify for. I showed him directly where it states it's a dealer discount. Asked him to show me what these “incentives”are and he says I didn't know I'm sure it's listed somewhere. I told him this was very unprofessional and was a bait and switch. He just replied no and just could not care less. He was extremely rude and took no ownership for the issue or to try and resolve it. They do not honor their pricing and the amounts listed on their website are completely meaningless. DO NOT TRUST THEM. DO NOT GIVE THEM ANY BUSINESS. HORRIBLE EXPERIENCE AND A COMPLETE WASTE OF TIME. BUYER BEWARE!

BAIT AND SWITCH!

BAIT AND SWITCH! Start away from this dealership. They advertised a brand new Nissan Rogue on their site with the MSRP, and then their discount listed to arrive at the selling price. The discount stated “dealer discount”. This was not a discount of rebates or incentives that needed qualification. There was no fine print, no other information about the discount. I proceed to purchase the vehicle directly on their website and upload IDs, insurance, fill out the credit report (approved), pick my loan term, and the payment (which already included doc fee, TTL, dealer fee, destination fee). The website then goes through additional incentives (if you qualify) I did not select any, then goes to accessories (did not add any) and then you schedule a time to pick up your vehicle. I scheduled a time for the following day. I call the next morning and ask if they received everything, do they need anything additional from me, they said no it all looks good. Drive over an hour to go pick it up. I was in and they put me with the Nissan sales manager and he walks into the office with the purchase agreement about $5,000 higher than everything listed and agreed to online. I bring the price to his attention and he tells me that's price of the vehicle, the online price is never accurate. I told him it was on his website directly and he replied with that's handled by a 3rd party, not our problem. Then he tried to say it was incentives that you have to qualify for. I showed him directly where it states it's a dealer discount. Asked him to show me what these “incentives”are and he says I didn't know I'm sure it's listed somewhere. I told him this was very unprofessional and was a bait and switch. He just replied no and just could not care less. He was extremely rude and took no ownership for the issue or to try and resolve it. They do not honor their pricing and the amounts listed on their website are completely meaningless. DO NOT TRUST THEM. DO NOT GIVE THEM ANY BUSINESS. HORRIBLE EXPERIENCE AND A COMPLETE WASTE OF TIME. BUYER BEWARE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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BAIT & SWITCH.

BAIT & SWITCH. DISHONEST. UNPROFESSIONAL. RUDE. HORRIBLE EXPERIENCE AND A COMPLETE WASTE OF TIME. BUYER BEWARE.

BAIT & SWITCH.

BAIT & SWITCH. DISHONEST. UNPROFESSIONAL. RUDE. HORRIBLE EXPERIENCE AND A COMPLETE WASTE OF TIME. BUYER BEWARE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us feedback about your experience with us.

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