Boston Volkswagen

Although the shop is under major construction, we found our way to the sales department on the side of the building. I bet it will look amazing once the construction is complete. I was fortunate enough to accompany a friend while she was shopping for a new Jetta. From start to finish the customer service from Bill Burns was outstanding! He approached us shortly after we entered the show room as we were only "looking around." My friend had her eye on a certain Jetta and he let us take it for a test ride right away. Very refreshing that he did not try to up-sell us or mention other cars to look at as well. The whole process was very easy and stress free. After taking the car for a ride she fell in love (good job Bill). The car essentially sold itself. Bill laid out all the facts for my friend as I sat there and listened. He gave her some time to think it through, etc. There was no pressure at all for her to make a decision on the spot. She decided to go with the car, while we were still there. The whole process was flawless and stress-less. Bill was real with us regarding pricing and when she could pick up the car. She picked it up the next night after work. It was cleaned, filled with gas, had new rubber mats, and he took the time to show her how the car worked until she was comfortable enough to drive off the lot. I cant stress enough how amazing everyone was in the Watertown dealership, such a pleasure to deal with and I wasn't even the one buying the car. Thank you! I will be referring people to you going forward!

Very good customer service, Fast and professional, everything was done in the same day without any problems.

The construction of this dealership just finished, and it looks GREAT. Bill Burns, the lease specialist, made the switch from my old lease, to my new one seamless and fun. Yes, it was actually fun to buy a car here. Highly recommended.