Herb Chambers Honda in Boston

Excellent customer service. Didn’t have to wait long for my service and it was in and out with no hassle. I recommend service here to anyone with a Honda.

I emailed to set up an appointment for my car. The check tire pressure gauge was on. Sean called me right away and said to come in on Tuesday after work. I arrived at 3 pm. The place was crazy busy. After a brief conversation he showed me how to recalibrate the meter. FIXED in 5 minutes. Sean is very professional and polite. He is a great asset to your company. Thanks!

Sean was extremely professional and courteous. He explained everything clearly and concisely. He took time to listen and to explain. I will definitely be recommending Sean and Herb Chambers to friends/family. Excellent service!!!

The staff treat the customers with a verb good attitude，respect and patiently explain to the customers and answer any questions that about the car.

The staff treat the customers with a very good attitude ， respect and patiently explain to the customers and answer any questions that about the car.

The staff member was friendly, professional and informative. He told me recalls and other info. Robert answered all my questions, he was patient, had eye contact and listened to me, he repeated what I said to make sure he understood me and then answered.

Great communication, accommodating staff, easy process. Got a flat tire, Victor was able to get me a quick appointment on a busy weekend and they kept to their timeline.

Excellent customer service. Great selection and a very friendly staff.

Travis was wonderful and extremely patient with me throughout the entire process. He was attentive and very informative. He answered all of my questions and made me feel comfortable & satisfied with my purchase. My lease was ending soon and I didn’t expect to walk out with a brand new Honda Accord but I’m glad I did! Thank you Travis for being so open, honest and cooperative. I appreciate the great service!!

We were not impressed with Herb Chambers Honda. The customer service was great right up to the point where we signed the agreement. After that, we had to wait over an hour to meet with the financing rep. In addition, we paid $450 to have Herb Chambers take care of the documentation, but when a snag came up and they were unable to do that, we had to get our own paperwork, remind Herb Chambers that we needed the title for the RMV, go to the RMV ourselves, pay the sales tax over again, and get the sales tax reimbursed from Herb Chambers. And after all that they refused to refund us the $450 fee that we paid them to do all that. We will not be returning to Herb Chambers Honda.