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Herb Chambers Honda in Boston

4.2 out of 5 (4.2) 808 reviews

Dealer on Cars.com since December 2002

Currently in stock!

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New Used Service

Today's Hours

Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 7:00 PM
Sat 8:30 AM - 7:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun 9:00 AM - 4:00 PM

Reviews

4.2 out of 5 4.2
808 lifetime reviews. Includes reviews of Herb Chambers Honda in Boston from DealerRater.com
  • Herb chambers: Allston, The best in town
    November 19, 2016

    Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review abou...t a 3months ago, praising the staff and the service for their great work and pleasant service. This season I returned to put on winter tires and get new breaks and new employee, David Ricard kept up the branches stellar reputation for great service at a fair price. I was able to get a full diagnostic, repair/replace and cleaning all in the aame afternoon with no hassle and no mistakes. Dave and the folks at Herb Chambers Allston care about quality customer service and repairs for your vehicle and I would recommend this dealership to friends for sure. So for your automotive needs look no further than Herb Chambers Allston on Commonwealth Avenue, take care !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Andre! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. ...I'm so pleased our team was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Nick Surdis, General Manager


  • 1.6 out of 5
    Unethical and predatory sales tactics
    April 3, 2018

    Unethical and predatory sales tactics designed to take advantage of uninformed customers, unhelpful salespeople only interested in making the sale wit...hout offering any real help and giving misleading information, appalling service at their servicing center and no real interest in making their customers happy despite their superficial email they send afterward asking to provide positive reviews online. I bought a car from Herb Chamber Honda in Boston and was left very disappointed. In hindsight I should have left and not come back after my first visit. The two different sales people I worked with both employed aggressive and unethical sales practices trying to take advantage of me multiple times by initially providing overblown fee and car prices. The first fee estimate was 4 times higher than normal and the first quotes for the models I was interested was 60% higher than the normal. The salesperson wasn???t very helpful. He would flat out ignore my requested during the test drive to take the car on the highway and wasn???t able to answer any of my questions about the car. I sticked with them because I was well informed what the price should be so I was able to negotiate the price down, but while asking about financing I was mislead that I have to use their financing instead of using my bank (which now I know was a lie). When I was finally ready to sign, the car color I wanted wasn???t available anymore. I wanted to wait a week or two for the exact color, but the salesperson pressured me into buying the car that evening by saying that I can only get this deal if I get the car today. I though a different color would be fine, but I now I regret it. The next disappointment happened when picking up the car. The car was damaged on the side with a visible dent and a part of the door poorly repainted with a color that didn???t match exactly. This is something I feel like should have been caught by them immediately. It was fair of them to accept the fault and offer a free repair. Repairing the car wasn???t easy though. The first time I dropped it off, it sat at their parking lot the whole week. I called in and was told it was ready for pickup only to find out that it wasn???t touched at all. I had to bring it in the second time, when they finally fixed the damage, but very sloppily, at which point I was tired of dealing with them and just decided it was good enough. The customer service at their servicing center is appalling. I would have to call multiple times to find out the status of my car only to be told they would call back, which they would never do. After multiple calls I would finally get the information I needed. They would ask for feedback and offer full customer satisfaction, but after contacting them the only response I would get is that they really can???t do anything. Working for a retailer who values customer satisfaction and loyalty above everything else I find they strategy puzzling and shortsighted, especially selling something as expensive as cars. In me, they have earned a strong detractor who will never do business with them again. On an positive note, everyone I talked to was respectful and the general manager was very friendly, although completely uninterested in helping.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    Awful customer service
    March 26, 2018

    I purchased a car from Herb Chambers Honda Boston over a month ago. As part of the sale and the return of my lease I was promised a check for over $7...00. I was told I would receive if by the end of the week. Over a month later and countless calls to different sales managers and my salesman, I???m still sitting here empty handed. I???ve been constantly blown off and assured that the check was on the way only to find nothing in the mail. This has been by far the worst car buying experience of my life and would not recommend Herb Chambers Honda Boston to anyone.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Herb Chambers Honda in Boston from DealerRater.com

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since December 2002

The Herb Chambers name is well known in New England for a reason: We're recognized for providing a superior shopping, buying, and service experience. We always consider you our Guest, and treat you the way you deserve to be treated. Our Customer friendly environments have earned Herb Chambers the Wards Dealer Magazine's prestigious "Dealer of the Year" award and we are an Edmunds Certified Dealer.

Regarding service: with numerous lifts, bays and ASE Certified Technicians we will always be able to provide you with the quality service you need, doing it right the first time. Check our website and mailers for money saving coupons!

"Helping Drivers in Everett, Cambridge and Beyond Find their Perfect Honda Match."

Top Reviewed Employees

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Herb Chambers Honda in Boston
1186 Commonwealth Ave Allston, MA 02134
New (888) 450-3499
Used (888) 450-3506
Service (888) 602-9169
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