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Herb Chambers Honda

(3,109 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2015 consumer dealer award

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Reviews

(3,109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Honda from DealerRater.

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Very friendly and polite service they really do

Very friendly and polite service they really do everything that you leave satisfied with it

Very friendly and polite service they really do

Very friendly and polite service they really do everything that you leave satisfied with it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I received good service throughout the duration of the

I received good service throughout the duration of the repair. I was kept informed by my rep of every progress.

I received good service throughout the duration of the

I received good service throughout the duration of the repair. I was kept informed by my rep of every progress.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We are thrilled to hear that our team kept you informed and provided prompt, thorough service. We appreciate your support of Herb Chambers Honda in Boston!

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Excellent service professional and prompt.

Excellent service professional and prompt. Very kind personnel and they took good care of my car

Excellent service professional and prompt.

Excellent service professional and prompt. Very kind personnel and they took good care of my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good service and quick to make a deal.

Good service and quick to make a deal. I got my car deal sorted same day.

Good service and quick to make a deal.

Good service and quick to make a deal. I got my car deal sorted same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your feedback made our day! Thanks for the five-star review! - Herb Chambers Honda In Boston

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They were very helpful and gave me insight on the status

They were very helpful and gave me insight on the status of my car if needed.

They were very helpful and gave me insight on the status

They were very helpful and gave me insight on the status of my car if needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Rafa, we're glad our team was helpful and kept you informed about your car at Herb Chambers Honda in Boston. We look forward to serving you again! Safe travels!

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Great experience.

Great experience. Needs a usedcar- met Frank- 24 hours later took it home. Friendly. Efficient.

Great experience.

Great experience. Needs a usedcar- met Frank- 24 hours later took it home. Friendly. Efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Nick, we're glad Frank made your car-buying experience smooth and efficient at Herb Chambers Honda in Boston. Enjoy your new ride!

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Excellent service from Sean, appreciate his assistance

Excellent service from Sean, appreciate his assistance with the AC in the peak heat wave.

Excellent service from Sean, appreciate his assistance

Excellent service from Sean, appreciate his assistance with the AC in the peak heat wave.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad Sean was able to help with your AC during the heat wave at Herb Chambers Honda in Boston. We look forward to serving you again! Safe travels!

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They have been extremely helpful throughout the entire

They have been extremely helpful throughout the entire journey, right from buying the car to registration as well as after-purchase services. They were also very transparent in terms of cost and charges. Did not receive any shock charges during any stage of purchasing my car. Highly recommend this dealership.

They have been extremely helpful throughout the entire

They have been extremely helpful throughout the entire journey, right from buying the car to registration as well as after-purchase services. They were also very transparent in terms of cost and charges. Did not receive any shock charges during any stage of purchasing my car. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Rohan, it means the world to us that we have earned your confidence and five-star rating! Thank you from all of us at Herb Chambers Honda In Boston and safe travels ahead!

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God deal for me I verry happy wait may new deal was

God deal for me I verry happy wait may new deal was Chambers Honda thanks very much god bless you

God deal for me I verry happy wait may new deal was

God deal for me I verry happy wait may new deal was Chambers Honda thanks very much god bless you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mathurin, we're delighted we could deliver an excellent experience! - Herb Chambers Honda In Boston Team

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Don’t buy from this dealership!

Don’t buy from this dealership!!! All they do is play games with your time. Went in and negotiated a price for a 2023 Honda Civic Si and I got a price then went back home 2 1/2 hours away to get a bank check then drove back to the dealership and the car was swapped tires and wheels and it was damaged so I told the sale manager Alfredo to check it out and he said no one did anything to the car lol this guy is a joke and the finance manager is the same. Both laughed at me then said the deal is off and I was pissed.. they didn’t know that before I left the dealership I took a picture of the car all around and the inside plus the mileage so after that they said the deal was the way it was and I said let me talk to the GM they gave me the runaround. I was so mad I called herb chambers corporate and let them know what happened and that the dealer was trying to auto scam me and that I have proof of everything. So the corporate told me they gonna contact the GM at the Honda dealer TOM and look into it. Half an later the GM TOM contacted me then told me that the car been like that and I said no it’s not and asked for proof and I said I send it to you but instead I drove there and meet with him and show him the pictures of the whole car and he gathered all the sale person and asked what’s happened and I over heard the sale manager Alfredo said they swapped the wheels so I wouldn’t get the car for the price I had. So the GM came back in the room and said I took pictures of the other gray Honda si and I said the only gray Honda was the one I want to buy and I told him the other gray Honda just came in yesterday and he try to say I lie so I told him to check the camera and he refused and when I showed him the video of whole car inside and out then the vin number that’s when he said ok I’m sorry I will fix the wheels for the deal and I said nope !!!! Now I told him I want all four wheels and tires and he said ok and made that deal… my sale person was Jermey and he try to scam me too. How you gonna prep the car for me to come pick it up and the car all scratch up and the wheel lock was to a different car and told me he had to order it smh… I said you don’t have to order when y’all have the Honda parts on the other side of the building and that’s when he drove the car around and got the new wheels lock… this places love playing games and give you the runaround and when I went to the higher up and show proof they all got speechless. I only deal with my sale guy Jermey and sale manager Alfredo and finance manager Nelson and the general manager Tom.. all these guys should get fired. I never seen a dealership like this Honda dealership of Dorchester .. they try to play with the wrong one. Hope y’all learn your lesson and don’t try to scam the people because people’s like me take pictures and video of everything for we try to make a deal.. I bought the car 06/25/2025 .. sorry my review is long but I have to let everyone knows how they all are. Now go look on carfax for there reviews 2.6 stars …. Never again this is my honest review

Don’t buy from this dealership!

Don’t buy from this dealership!!! All they do is play games with your time. Went in and negotiated a price for a 2023 Honda Civic Si and I got a price then went back home 2 1/2 hours away to get a bank check then drove back to the dealership and the car was swapped tires and wheels and it was damaged so I told the sale manager Alfredo to check it out and he said no one did anything to the car lol this guy is a joke and the finance manager is the same. Both laughed at me then said the deal is off and I was pissed.. they didn’t know that before I left the dealership I took a picture of the car all around and the inside plus the mileage so after that they said the deal was the way it was and I said let me talk to the GM they gave me the runaround. I was so mad I called herb chambers corporate and let them know what happened and that the dealer was trying to auto scam me and that I have proof of everything. So the corporate told me they gonna contact the GM at the Honda dealer TOM and look into it. Half an later the GM TOM contacted me then told me that the car been like that and I said no it’s not and asked for proof and I said I send it to you but instead I drove there and meet with him and show him the pictures of the whole car and he gathered all the sale person and asked what’s happened and I over heard the sale manager Alfredo said they swapped the wheels so I wouldn’t get the car for the price I had. So the GM came back in the room and said I took pictures of the other gray Honda si and I said the only gray Honda was the one I want to buy and I told him the other gray Honda just came in yesterday and he try to say I lie so I told him to check the camera and he refused and when I showed him the video of whole car inside and out then the vin number that’s when he said ok I’m sorry I will fix the wheels for the deal and I said nope !!!! Now I told him I want all four wheels and tires and he said ok and made that deal… my sale person was Jermey and he try to scam me too. How you gonna prep the car for me to come pick it up and the car all scratch up and the wheel lock was to a different car and told me he had to order it smh… I said you don’t have to order when y’all have the Honda parts on the other side of the building and that’s when he drove the car around and got the new wheels lock… this places love playing games and give you the runaround and when I went to the higher up and show proof they all got speechless. I only deal with my sale guy Jermey and sale manager Alfredo and finance manager Nelson and the general manager Tom.. all these guys should get fired. I never seen a dealership like this Honda dealership of Dorchester .. they try to play with the wrong one. Hope y’all learn your lesson and don’t try to scam the people because people’s like me take pictures and video of everything for we try to make a deal.. I bought the car 06/25/2025 .. sorry my review is long but I have to let everyone knows how they all are. Now go look on carfax for there reviews 2.6 stars …. Never again this is my honest review

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, and thank you for your review. During your initial visit, we had two Civic Si models in the same color—one a 2024 and the other a 2023. Per your request, our team transferred the tires and rims from the newer 2024 model to your 2023 vehicle. We are concerned to see your review, because our team has completed this work to satisfy your request. If you wish to discuss this situation further, please reach out to me directly. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

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