Reviews
Sales representative and staff were totally professional
Sales representative and staff were totally professional and not pushy. I worked with Bertrand Plique at your Somerville location. .... had a great professional experience. i..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great feedback about Bertrand and the team, Ian! We appreciate your business, and we hope to see you again at Mercedes-Benz of Boston.
Great staff at this dealership.
Great staff at this dealership. Helped me every step of the way and made sure I received exactly what I wanted for my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Dom, we're delighted to hear that our team at Mercedes-Benz of Boston provided you with excellent service and helped you find the perfect vehicle. Thank you for choosing us, and enjoy your new ride!
Bertrand and the whole finance and management team at
Bertrand and the whole finance and management team at Mercedes Benz of Boston are amazing. Thank you for another amazing experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cchakar, thank you for the kind words! We're delighted to hear Bertrand and our team at Mercedes-Benz of Boston provided another amazing experience. We appreciate your support!
Bertrand Plique was great Kris Ricupero in the business
Bertrand Plique was great Kris Ricupero in the business office was a P.I.A.!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
I told Dana and Bertrand that I did not want to purchase any of the upsells and waste my time. When I got to Kris in the business office to sign the paperwork, he started with the upsells at which time I told him I was not interested in any of them and don't waste his nor my time. He stated that this was his job and that I was rude. Told him he hasn't seen rude yet at which time he again started with the upsells. I then got up threw the pen and told I'm done and out of here he told me alright he stopped the upsells again told me I was rude, and I signed the paperwork and was out of there in less than 10 minutes. Bertrand was the best and you can thank him if I ever buy another car from Herb Chambers because after dealing with Kris I have no intentions of returning.
4/4 no response from gm jeff
It was a fantastic experience buying a car at
It was a fantastic experience buying a car at Mercedes-Benz of Boston. Bertrand and his team were friendly, easy to talk to, knowledgeable and kind. We had a terrific experience and highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Beam, thank you for sharing your fantastic experience with us at Mercedes-Benz of Boston! We're delighted to hear that Bertrand and the team made it a memorable one. We appreciate your recommendation and see you again! Enjoy your new ride!
I had Great experience with Herb Chambers Mercedes of
I had Great experience with Herb Chambers Mercedes of Boston. Bertrand sales was knowledgeable and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Bertrand provided you with a knowledgeable and accommodating experience at Mercedes-Benz of Boston. Thank you for choosing us, and we hope you're enjoying your new vehicle!
Best Mercedes Dealership.
Best Mercedes Dealership. I’ve been with the Dealership for over 20 yrs., and the customer service is exemplary.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
MsCatinboston, thank you for your loyalty and kind words about Mercedes-Benz of Boston! We're delighted to know that our customer service has consistently met your expectations over the years.
Bertrand was very pleasant and informative.
Bertrand was very pleasant and informative. Buying a car can be dreadful but this was painless and quite nice. Paulo the finance guy was very efficient and just as pleasant - I would have drinks with these guys. They took care of all of our concerns small and large. I am confident that HC will be there in the event that I need help. I honestly can’t believe what a pleasant, painless experience I experienced. I feel happy and solid about my choice with HBC Somerville No attitude just service with a smile. Thanks so much - I did not even mind parting with my money! Well maybe just a little. And that doesn’t happen much. Thank you Bertrand!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair