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Mercedes-Benz of Boston

(2,414 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–7:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award View 10 awards
2024 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 25 vehicles from this dealership.

Reviews

(2,414 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Boston from DealerRater.

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Schneider my advisor is always helpful and always keeping

Schneider my advisor is always helpful and always keeping in touch with what is going on with my vehicle when I drop it off

Schneider my advisor is always helpful and always keeping

Schneider my advisor is always helpful and always keeping in touch with what is going on with my vehicle when I drop it off

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Schneider consistently provides you with excellent service at Mercedes-Benz of Boston. Thanks for sharing this awesome feedback!

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Always an amazing experience with service, go see

Always an amazing experience with service, go see Schneider for your service needs. Always professional and reliable.

Always an amazing experience with service, go see

Always an amazing experience with service, go see Schneider for your service needs. Always professional and reliable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Schneider and our team at Mercedes-Benz of Boston! We're glad to hear that our service continues to meet your expectations.

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As usual, We got an exceptional prompt and professional

As usual, We got an exceptional prompt and professional service of our GLK. The Loaner for the duration of the service was very helpful. Thank you Patrick❣️

As usual, We got an exceptional prompt and professional

As usual, We got an exceptional prompt and professional service of our GLK. The Loaner for the duration of the service was very helpful. Thank you Patrick❣️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Walter, we're delighted to hear you received exceptional service and found the loaner helpful at Mercedes-Benz of Boston. Thanks for sharing your experience and appreciate your shoutout to Patrick! Safe travels in your Mercedes-Benz GLK!

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Results oriented with professional and courteous

Results oriented with professional and courteous attitude. Very focused on customer….will definitely be back

Results oriented with professional and courteous

Results oriented with professional and courteous attitude. Very focused on customer….will definitely be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Steve, thanks for the kind words! We're delighted to hear you had a great experience at Mercedes-Benz of Boston. Looking forward to your next visit!

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I’d highly recommend Mercedes Boston.

I’d highly recommend Mercedes Boston. The service department is top notch, from actually returning phone calls, text messages and follow up. I dealt with them when I had a problem when out of state and they took care of everything. Sneider Limose was who I dealt with each time.

I’d highly recommend Mercedes Boston.

I’d highly recommend Mercedes Boston. The service department is top notch, from actually returning phone calls, text messages and follow up. I dealt with them when I had a problem when out of state and they took care of everything. Sneider Limose was who I dealt with each time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Mercedes-Benz of Boston! We're glad to hear Schneider and the team provided top-notch assistance, even from out-of-state. We appreciate your support and hope you won't hesitate to reach out if we can be of service again in the future!

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Appointment was on time.

Appointment was on time. I was greeted, car was taken right away. I saw the customer service representative right away. Schneider was prompt knowledgeable about my vehicle needs. Tech crew was efficient and work was complete and well done.

Appointment was on time.

Appointment was on time. I was greeted, car was taken right away. I saw the customer service representative right away. Schneider was prompt knowledgeable about my vehicle needs. Tech crew was efficient and work was complete and well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience! We're glad to hear Schneider and the tech crew at Mercedes-Benz of Boston provided prompt and efficient service. We appreciate your feedback!

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Best sales I ever have Carlos Romero!

Best sales I ever have Carlos Romero! Friendly and helpful! Thank you so much! Only one day I got my car wonderful experience!

Best sales I ever have Carlos Romero!

Best sales I ever have Carlos Romero! Friendly and helpful! Thank you so much! Only one day I got my car wonderful experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with Carlos and the team at Mercedes-Benz of Boston! We're delighted to hear that everything went smoothly and quickly. Enjoy your new car!

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Always taken care by Schneider gilly Mike Robinson Jimmy,

Always taken care by Schneider gilly Mike Robinson Jimmy, and Ryan ! Wouldn’t want to go anywhere else !

Always taken care by Schneider gilly Mike Robinson Jimmy,

Always taken care by Schneider gilly Mike Robinson Jimmy, and Ryan ! Wouldn’t want to go anywhere else !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Matt, we're delighted to hear that our Mercedes-Benz of Boston team always takes such great care of you! Thanks for your support and we'll see you next time!

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Excellent service.

Excellent service. Had wheels done. Drop off car, they provided an Uber to work and back in four hours.

Excellent service.

Excellent service. Had wheels done. Drop off car, they provided an Uber to work and back in four hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience! We're glad to hear our team at Mercedes-Benz of Boston could make the process convenient and efficient for you. Safe travels ahead!

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Lousy service rude people and super expensive compared to

Lousy service rude people and super expensive compared to other Mercedes places in the area

Lousy service rude people and super expensive compared to

Lousy service rude people and super expensive compared to other Mercedes places in the area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Bostonian1964 - thank you for taking the time to share your experience. If you read the thousands of other reviews, you will see that you experience is not often shared by other clients. I would like to discuss the matter with you. Please call me on my mobile @ 617 549 3813 if you do not mind sharing more information. Jeff Davis General Manager

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