[{"id":168162,"firstName":"Paolo","lastName":"Castro","titleText":"Business Manager","shortBioText":"My name is Paolo Castro and my passion for the Mercedes-Benz brand began at a very young age. My first exposure to a Mercedes-Benz was my father\u001as E-class 300 diesel. I loved it! I am from a large family, as I am one of 14 children. While I was born in Manila, Philippines, I grew up in California. I made the transition to Boston in May 2013 to be closer to family. I have been fortunate to have 10 years of experience working with guests and assisting them with \u001aputting dreams in driveways.\u001a I strive to provide a positive and no-pressure car buying experience. I am proud to be a part of Herb Chambers Mercedes-Benz of Boston and I look forward to working with you.","emailTxt":"PCastro@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15525/employees/8355e476c41d.jpg","drDealerId":15525,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":159646,"firstName":"Rob","lastName":"Tinkham","titleText":"Sales & Leasing Consultant","shortBioText":"I must have inherited my dad\u001as fascination with speed, his mechanical curiosity and sales ease; his fussy tinkering with engines led to a machine parts sales career and part time early Bugatti race car mechanic. His knowledge and inspiration pushed me off bike training wheels onto go-kart slicks . Together we shared a keen interest in finishing and winning. My business studies at Northeastern and love of all things automotive helped land my first job selling luxury sports cars in 1981. Today, I\u001am lucky enough to share racing thrills and performance boating with my three kids and fortunate enough to work with customers passionate about automotive quality in a professional and appreciative retail environment selling exceptional automobiles. I think my dad would approve.","emailTxt":"rtinkham@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15525/employees/17c4a35aead3.jpg","drDealerId":15525,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":293322,"firstName":"Umer","lastName":"Iqbal","titleText":"Sales Manager","emailTxt":"umer@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15525/employees/0f09a57a2186.jpg","drDealerId":15525,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":349225,"firstName":"Stephen","lastName":"Leung","titleText":"Sales & Leasing Consultant","emailTxt":"SLeung@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15525/employees/9e364b651aca.jpg","drDealerId":15525,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460140,"firstName":"Jhonathan","lastName":"Linares","titleText":"Sales & Leasing Consultant","emailTxt":"JLinares@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15525/employees/e0a97adf6e88.jpg","drDealerId":15525,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":149371,"firstName":"Chip","lastName":"McCarty","titleText":"Sales & Leasing Consultant","shortBioText":"My Father and Grandfather were salesman so I am third generation in the sales business.\r\n\r\nAfter owning my own successful sales business I decided to make a career change in 1995 and join Herb Chambers at Mercedes Benz of Boston in Somerville. What a great decision that was. I'm am pleased to work for the best car dealership in New England and represent Mercedes Benz-the company that invented the automobile.\r\n \r\nIn my 18th year at the same location I am fortunate to have many great clients that return time and again and refer their friends and family to me. I am now selling the 2nd and 3rd generation of some clients.","emailTxt":"cmcarty@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15525/employees/7fd53e3121f4.jpg","drDealerId":15525,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":8327,"firstName":"Jeff","lastName":"Davis","titleText":"General Manager","shortBioText":"As General Manager, it is my responsibility to make sure that you have a great experience online and at our dealership. In my 24 years with The Herb Chambers Companies, I have learned that only happy employees can make happy customers. As a consumer, you should expect nothing but the absolute best from our team.\r\n \r\nWe love what we do. 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Mercedes-Benz of Boston

4.7 out of 5 4.7
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Boston Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2003

Thank you for visiting Mercedes-Benz of Boston, a member of the Herb Chambers family of dealerships. We look forward to providing you the superb buying experience you deserve.

...



Our newly remodeled dealership offers the environment you should expect when purchasing a luxury automotive. Here for service? Watch your car being serviced in our brand new state of the art service department on a closed circuit T.V. in the customer lounge.
At Mercedes-Benz of Boston, our goal is to exceed your expectations and help you buy your next car.

"Serving the Boston area's luxury automotive needs."

Reviews

4.7 out of 5 4.7
1134 lifetime reviews. Includes reviews of Mercedes-Benz of Boston from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 30, 2019

    Robert Tinkham was the best!!! The service and speed with which he found a great rate on financing and best deal for my car, AWESOME!

    Not Applicable
    Customer Service
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    Quality of Repair
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Tinkham

    Sales & Leasing Consultant

    (5.0) 48 reviews

  • 5.0 out of 5
    September 27, 2019

    I recently leased a 2019 GLC300 from Mercedes-Benz of Boston. My sales person was Jhonathan Linares. He was very easy to work with and overall he is an... excellent sales professional. He took a lot of time to explain the car to us and made sure the purchase was to our satisfaction. I also dealt with Dana Lolano and Umer Iqbal from the sales team who were both great. When the day to deliver the car came, I was in for an excellent surprise presentation from the team. Fred Abban gave a good review of the ins and outs of the car to me which was great, since who has time to go through the manual to learn all that stuff. I got the feeling that they care a lot about the customer and try to make sure that you leave happy from the dealer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Umer Iqbal

    Sales Manager

    (5.0) 15 reviews

    Jhonathan Linares

    Sales & Leasing Consultant

    (5.0) 9 reviews

    Fred Abban

    Product Concierge

    (4.8) 23 reviews

    Dana LoNano

    Director of Business Development

    (4.2) 7 reviews

  • April 4, 2016

    I had a great experience dealing with Eddie. I had been to a couple of other Mercedes dealerships in the the area and none of them were able to find the... car I wanted within my set price range. Eddie found the exact car I wanted with additional features, at a price that beat out lesser cars at the other locations. He stayed in contact and was very easy to work with. He also was very helpful in helping me navigate the buying process since this was my first time buying on my own. Highly recommend anyone looking for a new car to check out this dealership!! Overall great, hassle free experience. Absolutely love my new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Brittney, so much for your feedback on your recent experience with us. We work very hard to make sure that we deliver a quality buying expe...rience that exceeds expectations. Eddie is a true testament to that. Feel free to stop in anytime if you need assistance reviewing any of the features on your Mercedes-Benz, we're always happy to help! Kind Regards, Jeff Davis, General Manager

  • 5.0 out of 5
    September 27, 2019

    I recently leased a 2019 GLC300 from Mercedes-Benz of Boston. My sales person was Jhonathan Linares. He was very easy to work with and overall he is an... excellent sales professional. He took a lot of time to explain the car to us and made sure the purchase was to our satisfaction. I also dealt with Dana Lolano and Umer Iqbal from the sales team who were both great. When the day to deliver the car came, I was in for an excellent surprise presentation from the team. Fred Abban gave a good review of the ins and outs of the car to me which was great, since who has time to go through the manual to learn all that stuff. I got the feeling that they care a lot about the customer and try to make sure that you leave happy from the dealer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Worked with:
    Jhonathan Linares

    Sales & Leasing Consultant

    (5.0) 9 reviews

    Fred Abban

    Product Concierge

    (4.8) 23 reviews

  • 5.0 out of 5
    September 25, 2019

    Our salesman Yue Zhao was very friendly -helpful and informative. He answered all of our questions and was a great salesman. He went out of his way... to ease the process of buying a car. We would certainly recommend him to our friends and family. Paolo Castro helped us with the financing and was also very helpful, friendly and provided us with information about our car. We would recommend this dealership to our friends. Thank you Yue and Paolo for all your help. Guy and Claudette Duhamel

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Worked with:
    Paolo Castro

    Business Manager

    (5.0) 48 reviews

    Yue Zhao

    Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    September 24, 2019

    This was my first Mercedes and I was very impressed by the knowledgeable staff. Steve and Fred walked me through the process of my purchase and all the... functions of my vehicle. They were great and I will be back when it's time for a new vehicle! Thank you, JoAnn Noon

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paolo Castro

    Business Manager

    (5.0) 48 reviews

    Stephen Leung

    Sales & Leasing Consultant

    (5.0) 12 reviews

    Fred Abban

    Product Concierge

    (4.8) 23 reviews

  • 5.0 out of 5
    September 19, 2019

    Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH and... MA. I want to tell you...the Service Department at Herb Chambers Flagship Motorcars, specifically the Sprinter location at 202 Newbury Street, Peabody MA 01960 is EXCEPTIONAL. I have had a recurring minor, irritating problem with my Sprinter for years relating to unusual "engine light" and other such alerts. Various dealerships have looked at and gone..."duh, we don't know". One in NH actually charged me $150 and just "reset" the computer codes and said they had no idea, when the vehicles has extended warranties and all such bells & whistles. After that experience with the Manchester NH dealership, Christopher Vasquez, Service Advisor at Flagship's Sprinter location and I chatted a couple of months ago regarding "B" scheduled service, as I told him I would NOT be returning to the Manchester NH dealership for service. And, in chatting, I mentioned my long-running history of irritating "lights", falsely telling me something was wrong. We chatted a while. When I took the vehicle to Chris for the "B" service, he, and his technician, "Ben" went WAY out of their way attempting to figure out the issue. They thought they had it figured out, attempted a fix; but several weeks later...it was back. I took the vehicle to Chris again today, (09/19/2019), and they went at it again...and, again...we think we have a fix. What I want to convey to Mercedes US, and please pass this "down" through channels to Herb Chambers Flagship Motorcars...is...this Sprinter Service location is flat-out VASTLY superior to any other service unit I have ever been to, regardless of make of vehicle. The Service center is spotless. The entire staff is beyond courteous. The waiting area is wonderful, (and I "wait" for my vehicle, sometimes most of the day while they work...and YES...they have offered a "loaner"). They provide coffee, snacks, wifi (so I can work remotely while I wait)...and are dog-friendly (so I don't have to leave my big dog unattended for "who-knows" how many hours). Truly, a GREAT place. But, the service itself is beyond description. These gentlemen are exceptional, in every aspect...customer service-wise, professionalism, technical expertise...you name it. I am extremely impressed (and I am not easily so). Whatever system Mercedes has for awarding "dealerships", especially Service Centers...this place deserved the highest level...and I say that having frequently a number of Mercedes locations over the past 5 years. Christopher Vasquez and "Ben", (sorry I haven't caught his last name), really deserve some sort of special recognition...as they really make that Mercedes Sprinter location superior to any place else I have done business with. Respectfully Lee Isdell

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 15, 2019

    i did not by a benz from this place, but youd never no it from the way theyve treated me. all around good experience. thanks!

    Not Applicable
    Customer Service
    Not Applicable
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 4.0 out of 5
    September 15, 2019

    Email and phone calls returned promptly. Was greeted as soon as I walked into the showroom, and the car was ready and waiting for me. Great experience!

    Not Applicable
    Customer Service
    Not Applicable
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    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    September 14, 2019

    I genuinely enjoy coming here. Everyone is always super friendly. Assistance is prompt and courteous. I feel like I'm part of the family! I will definitely... be back!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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