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Lexus of Watertown

(3,152 reviews)
Visit Lexus of Watertown
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 725-4858 (888) 725-4858
Used (888) 726-1611 (888) 726-1611
Service (888) 729-7921 (888) 729-7921

Inventory

See all 327 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2016.
When you shop with us you'll do so in complete comfort. The majority of our inventory is indoors in our well-lit showroom which makes it simple to select your ideal new Lexus any time of year. And what an inventory it is! We're proud to offer one of the largest selections of new and L/Certified Lexus models you'll find on the East Coast as well as a vast selection of imports and domestics many of which are priced under $15000. We also just opened a nail salon and it is complimentary with every Service! Our seasoned and exceptionally kind sales associates are highly trained making them the perfect resource for any questions you may have!
Boston Lexus Shoppers Deserve the Best. They Deserve Lexus of Watertown

Service center

Phone number (888) 729-7921

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,152 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Watertown from DealerRater.

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Herb is the best!

Herb is the best!!! He helped me buy the best car for my first auto purchase!! The whole process was made really easy and he took care of everything!! Thank you!

Herb is the best!

Herb is the best!!! He helped me buy the best car for my first auto purchase!! The whole process was made really easy and he took care of everything!! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first car! We are happy to hear that Herb and the team made your experience so smooth and successful and we will pass along your review to them. Thank you from all of us at Lexus of Watertown!

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Kevin Silva was great!

Kevin Silva was great! I highly recommend asking for him as he made the process super easy!

Kevin Silva was great!

Kevin Silva was great! I highly recommend asking for him as he made the process super easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Keila, thanks for giving a shoutout to Kevin and leaving Lexus of Watertown a five-star review! See you down the road.

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It was very impressive the level of treatment we received

It was very impressive the level of treatment we received at Lexus Watertown. Both employees that were involved delivered a high level of customer service. Specifically Mr. Kevin Silva He was wonderful. I will definitely recommend the dealer for anyone. Thanks for everything..

It was very impressive the level of treatment we received

It was very impressive the level of treatment we received at Lexus Watertown. Both employees that were involved delivered a high level of customer service. Specifically Mr. Kevin Silva He was wonderful. I will definitely recommend the dealer for anyone. Thanks for everything..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that Kevin and the team at Lexus of Watertown provided you with exceptional service. Thank you for recommending us, and we look forward to serving you again in the future!

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Lexus of Watertown has been a pleasure to work with every

Lexus of Watertown has been a pleasure to work with every time I’ve done business with them. Kevin Silva strikes a great balance between professionalism and humor, which made the process even more seamless. I highly recommend Kevin because his personality and everything he brings to the table makes it worth it.

Lexus of Watertown has been a pleasure to work with every

Lexus of Watertown has been a pleasure to work with every time I’ve done business with them. Kevin Silva strikes a great balance between professionalism and humor, which made the process even more seamless. I highly recommend Kevin because his personality and everything he brings to the table makes it worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brian, we're delighted to hear that Kevin made your experience at Lexus of Watertown enjoyable and seamless. Thank you for recommending him and sharing such positive feedback!

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Alec was great!

Alec was great! I love my new NX. Lexus of Watertown is the very best

Alec was great!

Alec was great! I love my new NX. Lexus of Watertown is the very best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alec and the Lexus of Watertown team are thankful for your kind words! We hope to see you again soon!

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A great experience working with Alec Nicholson.

A great experience working with Alec Nicholson. He represented Lexus of Watertown well. His knowledge of all Lexus products and his patient assistance with my questions was so helpful. He communicated promptly and well. He was someone I felt comfortable working with and would recommend to others.

A great experience working with Alec Nicholson.

A great experience working with Alec Nicholson. He represented Lexus of Watertown well. His knowledge of all Lexus products and his patient assistance with my questions was so helpful. He communicated promptly and well. He was someone I felt comfortable working with and would recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Paul, we're delighted to hear that Alec provided such a positive experience at Lexus of Watertown. It's great knowing his expertise and communication made you feel comfortable throughout the process. Thanks for recommending us!

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I just bought a car from Lexus of Watertown.

I just bought a car from Lexus of Watertown. John Barstow, the salesman, was terrific. He's endlessly patient, kind, fair, well-informed and not at all pushy. It is the best experience I have had over the years in buying a car, and I've had many. Neil

I just bought a car from Lexus of Watertown.

I just bought a car from Lexus of Watertown. John Barstow, the salesman, was terrific. He's endlessly patient, kind, fair, well-informed and not at all pushy. It is the best experience I have had over the years in buying a car, and I've had many. Neil

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Neil, we're delighted to hear that John provided you with such a positive experience at Lexus of Watertown. Thank you for sharing your feedback and choosing us for your car purchase!

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I had a fantastic experience working with Kenvin Silva.

I had a fantastic experience working with Kenvin Silva. From start to finish, he was professional, knowledgeable, and genuinely helpful without being pushy. HE answered all my questions, walked me through different options, and made sure I felt comfortable with my decision.

I had a fantastic experience working with Kenvin Silva.

I had a fantastic experience working with Kenvin Silva. From start to finish, he was professional, knowledgeable, and genuinely helpful without being pushy. HE answered all my questions, walked me through different options, and made sure I felt comfortable with my decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Darith, we're happy to hear that Kenvin provided you with such a positive experience at Lexus of Watertown. Thank you for sharing your feedback and enjoy your new ride!

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A Five Star thank you to Lexus of Watertown and salesman

A Five Star thank you to Lexus of Watertown and salesman Kevin Silva who made my first-time purchase of a Lexus a great experience. Kevin was personable, prompt to respond, and patient in answering all my questions. He personally delivered my car to my door and took all the time necessary to explain Lexus technology and ensure my comfort level in operating the vehicle. It was an excellent experience from start to finish and enthusiastically recommend Kevin and Lexus of Watertown!

A Five Star thank you to Lexus of Watertown and salesman

A Five Star thank you to Lexus of Watertown and salesman Kevin Silva who made my first-time purchase of a Lexus a great experience. Kevin was personable, prompt to respond, and patient in answering all my questions. He personally delivered my car to my door and took all the time necessary to explain Lexus technology and ensure my comfort level in operating the vehicle. It was an excellent experience from start to finish and enthusiastically recommend Kevin and Lexus of Watertown!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Kevin made your first Lexus purchase a memorable experience at Lexus of Watertown! It's fantastic to know he went above and beyond with his service. Thank you for the enthusiastic recommendation, and enjoy your new ride!

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Eliane Lisboa is awesome!

Eliane Lisboa is awesome! She has helped find a great deal and made the process easy. I was in a bit of rush and she was able to help accommodate me and get all the paperwork in the shortest time I have ever seen! I would recommend using her as she has a great of knowledge of the cars and is super friendly to work with. Thank you Elaine!

Eliane Lisboa is awesome!

Eliane Lisboa is awesome! She has helped find a great deal and made the process easy. I was in a bit of rush and she was able to help accommodate me and get all the paperwork in the shortest time I have ever seen! I would recommend using her as she has a great of knowledge of the cars and is super friendly to work with. Thank you Elaine!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience with us at Lexus of Watertown! We're delighted to hear that Eliane provided exceptional service and made the process smooth and efficient. We appreciate your recommendation, and we're here if you need anything in the future!

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