Reviews
Kevin Silva was awesome.
Kevin Silva was awesome. He was very professional, informative, and enthusiastic. I never felt pressured and I am really happy with the outcome. Highly recommended.
Kevin Silva was awesome.
Kevin Silva was awesome. He was very professional, informative, and enthusiastic. I never felt pressured and I am really happy with the outcome. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an outstanding experience leasing my new Lexus
I had an outstanding experience leasing my new Lexus RX350 with Ussa. He was patient, knowledgeable, transparent, and went above and beyond to make the process smooth, stress-free, and enjoyable.
I had an outstanding experience leasing my new Lexus
I had an outstanding experience leasing my new Lexus RX350 with Ussa. He was patient, knowledgeable, transparent, and went above and beyond to make the process smooth, stress-free, and enjoyable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so pleased to hear about your outstanding experience with Ussa. Congratulations on your new Lexus RX 350, and thank you for choosing Lexus of Watertown!
Always excellent customer service.
Always excellent customer service. Second car purchase at Lexus of Watertown. Thanks John - you helped me find the best car for me.
Always excellent customer service.
Always excellent customer service. Second car purchase at Lexus of Watertown. Thanks John - you helped me find the best car for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your continued business and wonderful feedback! We're delighted to hear John was so helpful. Enjoy your new car! - The Lexus of Watertown Team
Had an awesome experience at Lexus of Watertown.
Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!
Had an awesome experience at Lexus of Watertown.
Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with John and Gints! We’re pleased to know you left confident in your choice. See you next time at Lexus of Watertown!
Had an awesome experience at Lexus of Watertown.
Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!
Had an awesome experience at Lexus of Watertown.
Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with John, Gints, and our team! We hope to see you again in the future. Enjoy your new ride! - Lexus of Watertown
Kevin was professional, helpful and knowledgeable.
Kevin was professional, helpful and knowledgeable. Have been a car and service customer for over 25 years.
Kevin was professional, helpful and knowledgeable.
Kevin was professional, helpful and knowledgeable. Have been a car and service customer for over 25 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your years of loyalty and trust in Kevin and our team! We truly appreciate your business and look forward to serving you for many more years to come! —Lexus of Watertown
I have been a Lexus customer for over ten years.
I have been a Lexus customer for over ten years. My Wife and I were a little apprehensive when finding out that Our last Salesperson, which whom We were very found of, and trusted had retired! Within a few minutes speaking with Mr Kevin Silva, who We were referred to Our apprehensions , worries were no longer! Mr Silva’s demeanor was very pleasant and understanding of Our concerns, and went out of his way, keeping in contact informing me of vehicles, values in trade in. Never pressuring me for a quick sale but, continuing to look out for my interests, while also being a diligent salesman for Watertown Lexus. Within a few days Mr Silver found us The right model ,color, and style to Our liking, and we were able to negotiate a suitable deal for both parties! To My Pleasure upon meeting Mr Silva I quickly realized that Kevin wasn’t just a salesman out for a quick sale but a Real Genuine Person, someone who you felt like you’d know already! A Real Human Being who honestly loves his job as cares about his customers, which to me says a lot about a persons character! Even after the business transactions were completed Mr Silva took the time to explain, and help me set up the Lexus APP! Lexus of Watertown should commend such diligence, and confidence in their Salespeople, knowing the value of , especially the way in which the other companies, marketing sometimes may look for a quick , maybe one time sale in hopes of finding another, when in fact keeping long time customers like myself (who may be overlooked) in such markets) really in all actuality keep your company to continually grow and stay strong! So I say, Thank you Mr Kevin Silva, Thank you Lexus of Watertown! Eric and Andrea Penha
I have been a Lexus customer for over ten years.
I have been a Lexus customer for over ten years. My Wife and I were a little apprehensive when finding out that Our last Salesperson, which whom We were very found of, and trusted had retired! Within a few minutes speaking with Mr Kevin Silva, who We were referred to Our apprehensions , worries were no longer! Mr Silva’s demeanor was very pleasant and understanding of Our concerns, and went out of his way, keeping in contact informing me of vehicles, values in trade in. Never pressuring me for a quick sale but, continuing to look out for my interests, while also being a diligent salesman for Watertown Lexus. Within a few days Mr Silver found us The right model ,color, and style to Our liking, and we were able to negotiate a suitable deal for both parties! To My Pleasure upon meeting Mr Silva I quickly realized that Kevin wasn’t just a salesman out for a quick sale but a Real Genuine Person, someone who you felt like you’d know already! A Real Human Being who honestly loves his job as cares about his customers, which to me says a lot about a persons character! Even after the business transactions were completed Mr Silva took the time to explain, and help me set up the Lexus APP! Lexus of Watertown should commend such diligence, and confidence in their Salespeople, knowing the value of , especially the way in which the other companies, marketing sometimes may look for a quick , maybe one time sale in hopes of finding another, when in fact keeping long time customers like myself (who may be overlooked) in such markets) really in all actuality keep your company to continually grow and stay strong! So I say, Thank you Mr Kevin Silva, Thank you Lexus of Watertown! Eric and Andrea Penha
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Eric and Andrea, thank you so much for sharing your heartfelt review! We’re thrilled to hear about your positive experience with Kevin. It means a lot to know you felt genuinely cared for and appreciated. Here's to many more years with Lexus of Watertown! Enjoy your new ride!
It was a pleasure working with Xin and Gints.
It was a pleasure working with Xin and Gints. They both were very knowledgeable and courteous.
It was a pleasure working with Xin and Gints.
It was a pleasure working with Xin and Gints. They both were very knowledgeable and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Xin and Gints provided excellent service. Thanks for choosing Lexus of Watertown!
Wonderful experience buying vehicle here.
Wonderful experience buying vehicle here. First rate service from start to end with all staff members. Very attentive and cater to your every need. Refreshing approach to customer car-buying experience. Kevin was very helpful explaining all aspects of the vehicle operation.Great job by this dealership.
Wonderful experience buying vehicle here.
Wonderful experience buying vehicle here. First rate service from start to end with all staff members. Very attentive and cater to your every need. Refreshing approach to customer car-buying experience. Kevin was very helpful explaining all aspects of the vehicle operation.Great job by this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback and are glad to hear you had a wonderful experience with our team. We’ll be sure to pass your feedback along to them! —Lexus of Watertown
I just got one of my new favorite cars—the Lexus RZ!
I just got one of my new favorite cars—the Lexus RZ! What an amazing ride, I’m pleasantly surprised! Huge thanks to Kevin for making the whole process smooth and stress-free. I literally walked in, picked the car, got a great deal, and Kevin had everything ready for me in no time. His communication and professionalism were above and beyond. If you’re looking to buy a Lexus, I highly recommend asking for Kevin—you won’t regret it!
I just got one of my new favorite cars—the Lexus RZ!
I just got one of my new favorite cars—the Lexus RZ! What an amazing ride, I’m pleasantly surprised! Huge thanks to Kevin for making the whole process smooth and stress-free. I literally walked in, picked the car, got a great deal, and Kevin had everything ready for me in no time. His communication and professionalism were above and beyond. If you’re looking to buy a Lexus, I highly recommend asking for Kevin—you won’t regret it!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Raya, we are thrilled to hear that Kevin made the experience smooth and stress-free. Enjoy your new ride! -Lexus of Watertown