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Lexus of Watertown

(3,182 reviews)
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Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 725-4858 (888) 725-4858
Used (888) 726-1611 (888) 726-1611
Service (888) 729-7921 (888) 729-7921

Inventory

See all 250 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2016.
When you shop with us you'll do so in complete comfort. The majority of our inventory is indoors in our well-lit showroom which makes it simple to select your ideal new Lexus any time of year. And what an inventory it is! We're proud to offer one of the largest selections of new and L/Certified Lexus models you'll find on the East Coast as well as a vast selection of imports and domestics many of which are priced under $15000. We also just opened a nail salon and it is complimentary with every Service! Our seasoned and exceptionally kind sales associates are highly trained making them the perfect resource for any questions you may have!
Boston Lexus Shoppers Deserve the Best. They Deserve Lexus of Watertown

Service center

Phone number (888) 729-7921

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,182 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Watertown from DealerRater.

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Kevin Silva was awesome.

Kevin Silva was awesome. He was very professional, informative, and enthusiastic. I never felt pressured and I am really happy with the outcome. Highly recommended.

Kevin Silva was awesome.

Kevin Silva was awesome. He was very professional, informative, and enthusiastic. I never felt pressured and I am really happy with the outcome. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I had an outstanding experience leasing my new Lexus

I had an outstanding experience leasing my new Lexus RX350 with Ussa. He was patient, knowledgeable, transparent, and went above and beyond to make the process smooth, stress-free, and enjoyable.

I had an outstanding experience leasing my new Lexus

I had an outstanding experience leasing my new Lexus RX350 with Ussa. He was patient, knowledgeable, transparent, and went above and beyond to make the process smooth, stress-free, and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so pleased to hear about your outstanding experience with Ussa. Congratulations on your new Lexus RX 350, and thank you for choosing Lexus of Watertown!

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Always excellent customer service.

Always excellent customer service. Second car purchase at Lexus of Watertown. Thanks John - you helped me find the best car for me.

Always excellent customer service.

Always excellent customer service. Second car purchase at Lexus of Watertown. Thanks John - you helped me find the best car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your continued business and wonderful feedback! We're delighted to hear John was so helpful. Enjoy your new car! - The Lexus of Watertown Team

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Had an awesome experience at Lexus of Watertown.

Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!

Had an awesome experience at Lexus of Watertown.

Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with John and Gints! We’re pleased to know you left confident in your choice. See you next time at Lexus of Watertown!

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Had an awesome experience at Lexus of Watertown.

Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!

Had an awesome experience at Lexus of Watertown.

Had an awesome experience at Lexus of Watertown. From the moment I walked in, everything went smoothly. John B. took the time to walk me through each vehicle until we found the right one, and Gints made the paperwork a breeze. I left confident in my choice and really appreciated how easy they made the whole process. Thanks, John and Gints!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with John, Gints, and our team! We hope to see you again in the future. Enjoy your new ride! - Lexus of Watertown

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Kevin was professional, helpful and knowledgeable.

Kevin was professional, helpful and knowledgeable. Have been a car and service customer for over 25 years.

Kevin was professional, helpful and knowledgeable.

Kevin was professional, helpful and knowledgeable. Have been a car and service customer for over 25 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your years of loyalty and trust in Kevin and our team! We truly appreciate your business and look forward to serving you for many more years to come! —Lexus of Watertown

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I have been a Lexus customer for over ten years.

I have been a Lexus customer for over ten years. My Wife and I were a little apprehensive when finding out that Our last Salesperson, which whom We were very found of, and trusted had retired! Within a few minutes speaking with Mr Kevin Silva, who We were referred to Our apprehensions , worries were no longer! Mr Silva’s demeanor was very pleasant and understanding of Our concerns, and went out of his way, keeping in contact informing me of vehicles, values in trade in. Never pressuring me for a quick sale but, continuing to look out for my interests, while also being a diligent salesman for Watertown Lexus. Within a few days Mr Silver found us The right model ,color, and style to Our liking, and we were able to negotiate a suitable deal for both parties! To My Pleasure upon meeting Mr Silva I quickly realized that Kevin wasn’t just a salesman out for a quick sale but a Real Genuine Person, someone who you felt like you’d know already! A Real Human Being who honestly loves his job as cares about his customers, which to me says a lot about a persons character! Even after the business transactions were completed Mr Silva took the time to explain, and help me set up the Lexus APP! Lexus of Watertown should commend such diligence, and confidence in their Salespeople, knowing the value of , especially the way in which the other companies, marketing sometimes may look for a quick , maybe one time sale in hopes of finding another, when in fact keeping long time customers like myself (who may be overlooked) in such markets) really in all actuality keep your company to continually grow and stay strong! So I say, Thank you Mr Kevin Silva, Thank you Lexus of Watertown! Eric and Andrea Penha

I have been a Lexus customer for over ten years.

I have been a Lexus customer for over ten years. My Wife and I were a little apprehensive when finding out that Our last Salesperson, which whom We were very found of, and trusted had retired! Within a few minutes speaking with Mr Kevin Silva, who We were referred to Our apprehensions , worries were no longer! Mr Silva’s demeanor was very pleasant and understanding of Our concerns, and went out of his way, keeping in contact informing me of vehicles, values in trade in. Never pressuring me for a quick sale but, continuing to look out for my interests, while also being a diligent salesman for Watertown Lexus. Within a few days Mr Silver found us The right model ,color, and style to Our liking, and we were able to negotiate a suitable deal for both parties! To My Pleasure upon meeting Mr Silva I quickly realized that Kevin wasn’t just a salesman out for a quick sale but a Real Genuine Person, someone who you felt like you’d know already! A Real Human Being who honestly loves his job as cares about his customers, which to me says a lot about a persons character! Even after the business transactions were completed Mr Silva took the time to explain, and help me set up the Lexus APP! Lexus of Watertown should commend such diligence, and confidence in their Salespeople, knowing the value of , especially the way in which the other companies, marketing sometimes may look for a quick , maybe one time sale in hopes of finding another, when in fact keeping long time customers like myself (who may be overlooked) in such markets) really in all actuality keep your company to continually grow and stay strong! So I say, Thank you Mr Kevin Silva, Thank you Lexus of Watertown! Eric and Andrea Penha

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Eric and Andrea, thank you so much for sharing your heartfelt review! We’re thrilled to hear about your positive experience with Kevin. It means a lot to know you felt genuinely cared for and appreciated. Here's to many more years with Lexus of Watertown! Enjoy your new ride!

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It was a pleasure working with Xin and Gints.

It was a pleasure working with Xin and Gints. They both were very knowledgeable and courteous.

It was a pleasure working with Xin and Gints.

It was a pleasure working with Xin and Gints. They both were very knowledgeable and courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that Xin and Gints provided excellent service. Thanks for choosing Lexus of Watertown!

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Wonderful experience buying vehicle here.

Wonderful experience buying vehicle here. First rate service from start to end with all staff members. Very attentive and cater to your every need. Refreshing approach to customer car-buying experience. Kevin was very helpful explaining all aspects of the vehicle operation.Great job by this dealership.

Wonderful experience buying vehicle here.

Wonderful experience buying vehicle here. First rate service from start to end with all staff members. Very attentive and cater to your every need. Refreshing approach to customer car-buying experience. Kevin was very helpful explaining all aspects of the vehicle operation.Great job by this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are glad to hear you had a wonderful experience with our team. We’ll be sure to pass your feedback along to them! —Lexus of Watertown

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I just got one of my new favorite cars—the Lexus RZ!

I just got one of my new favorite cars—the Lexus RZ! What an amazing ride, I’m pleasantly surprised! Huge thanks to Kevin for making the whole process smooth and stress-free. I literally walked in, picked the car, got a great deal, and Kevin had everything ready for me in no time. His communication and professionalism were above and beyond. If you’re looking to buy a Lexus, I highly recommend asking for Kevin—you won’t regret it!

I just got one of my new favorite cars—the Lexus RZ!

I just got one of my new favorite cars—the Lexus RZ! What an amazing ride, I’m pleasantly surprised! Huge thanks to Kevin for making the whole process smooth and stress-free. I literally walked in, picked the car, got a great deal, and Kevin had everything ready for me in no time. His communication and professionalism were above and beyond. If you’re looking to buy a Lexus, I highly recommend asking for Kevin—you won’t regret it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Raya, we are thrilled to hear that Kevin made the experience smooth and stress-free. Enjoy your new ride! -Lexus of Watertown

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