Reviews
Thank you Reyna at Lexus of Watertown
My experience working with Reyna at Lexus of Watertown has been amazing & smooth from start ti finish. I was only there to look at a vehicle i saw on their website but after speaking with Reyna the sales associate who was available I ended up purchasing on the spot. She was welcoming, easy to talk to, she listened to my needs and communicates well but most importantly she made my decision very easy. She followed up and communicated with me from start right up until I picked up my vehicle which was registered, Cleaned, road ready and even after then she still reached out to see how I was loving the vehicle, if i was having any issues and reminded me of little features of the vehicle. I was happy to have Reyna as my SA, THANK YOU REYNA!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congrats on the new ride, Patrice! It's fantastic to know that Reyna provided you with such a memorable experience at Lexus of Watertown, ensuring you found the perfect vehicle for your lifestyle. Thanks for putting your trust in us--safe travels!
Kevin provided amazing service.
Kevin provided amazing service. He was super nice and kind and take care/reassured us on any concerns we had and went the next mile for us. We appreciate kevin so much.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kaysha, it's great to know that Kevin went the extra mile for you at Lexus of Watertown. We're grateful for your feedback and we'll make sure to pass on your kind words!
Reyna was the absolute best!
Reyna was the absolute best! Very seemless transaction and she was dedicated you our satisfaction 100%
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know that Reyna made your transaction seamless and satisfying at Lexus of Watertown. We appreciate the positive feedback, thank you!
Excellent customer service
I brought my Lexus in for its 5,000 mile check up today, while I was there I spoke to Ussa(he was my salesman) regarding my digital key. After I upgraded my phone to the newest IOS I’ve been unable to download my digital key. Ussa spent 30 minutes in the car with me working on resolving the issue. He is so professional, never got irritated, was patient and most importantly figured it out!! On top of that, there were some seagull droppings that didn’t come off during the car wash. Ussa wouldn’t let me leave until he scrubbed them off. He went above and beyond. He was amazing to deal with during the sale and for him to take the time today to continue building our relationship really made me feel valued.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dawn, we're delighted to know that Ussa went the extra mile for you! We always strive to provide excellent service and make our customers feel valued here at Lexus of Watertown. Thanks for sharing your experience!
Ussa out sales person was amazing during the sale as well
Ussa out sales person was amazing during the sale as well as after the sale. He went above and beyond when I couldn’t figure out some of the technology. He was patient, worked with me for over 30 minutes. Never got frustrated, and treated me with respect.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that our sales team, especially Ussa, provided you with exceptional service at Lexus of Watertown. We strive for patience and respect in all interactions! Thanks for sharing your experience.
Courteous and knowledgeable.
Courteous and knowledgeable..and patient staff. We enjoyed our time in the beautiful showroom. Worth the ride from the North Shore. Great explanation of the new technology.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for making the drive to visit our showroom at Lexus of Watertown! Our team is always here to answer any questions you have and we hope to work with you on your next purchase. Take care!
Great place to buy a car.
Great place to buy a car.. my service was great, but the only thing I didn’t like was They stare like you can't buy a car, I think because of the way we dressed, I fell uncomfortable they have to be careful how to judge the person… thanks!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anthony, we appreciate your feedback and are glad to know you had a great service experience at Lexus of Watertown. We apologize if any part of your visit made you feel uncomfortable - that's certainly not our intention. I would appreciate the chance to speak with you to see what I can do to improve your experience. If you are willing, please contact me directly. Thank you, Pat Bradley - Director of Sales - 617-393-1000 ext 2111
Friendly Staff.
Friendly Staff. Made it easy for me to buy my car and took away the hassle from paperwork.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear your experience at Lexus of Watertown was seamless and positive! Thanks for the support. Safe driving!
Herb was terrific.
Herb was terrific. He knew what we wanted to buy and didn’t try to increase our purchase. This is the 4th Lexus we have bought from Watertown and have been totally satisfied with every step of the process. Herb treated us as if we were family and made sure that all went smoothly. We couldn’t be more pleased with Lexus and Herb. He made the process so easy and made sure we were set with all the new “bells and whistles” before we left. I would recommend him to everyone that’s interested in a Lexus. We thank him for his time and making sure all was complete before we left the dealership. KUDOS to Herb
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, Lindy! We are so glad to hear that Herb delivered such an outstanding purchase experience. Drive safely in your new Lexus RX 350, and enjoy it! We hope to see you back at Lexus of Watertown for your first oil change!
Very happy with the care we received in buying our pre owned certified RX350. The entire process went perfectly smoothly. Herb made sure we were “set” before we left. He also has made himself very available should we need questions answered or have an issue. Thank you Herb.
We worked with Ussa and he was amazing.
We worked with Ussa and he was amazing. He was knowledgeable, patient, respectful, and soft-spoken. There were none of the “airs“ that I was worried about walking into a luxury car dealership. From test driving through the purchasing and pick up process, as well dealing with my trade-in, this was a top-notch experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know that Ussa and our team at Lexus of Watertown provided you with a top-notch experience, Leila. We strive for every customer's visit to be just as enjoyable. Thank you for your kind words, we appreciate it!