Toyota of Watertown

I had a wonderful experience with Toyota of Watertown! My 2024 GRC needed snow tires, wheels and TPMS for the winter. I work in an operating room, and snow is no excuse for not coming to work. I e-mailed Timothy DeAndrade, Parts Manager, a couple of weeks ago, and he replied promptly. He gave me all the information and an estimate in quick fashion. He got me scheduled for service on the day and time I wanted. I work 5 ten hour+ days during the week, so a Saturday appointment was great for me. When I arrived for my appointment, the lot attendant and shuttle driver Luis greeted me warmly and quickly guided me to the service department. Kamel Khnaizir, Service Manager, is next level! He told me he had communicated with Timothy DeAndrade and everything was ready for my car. He told me that they would baby my car and make sure that everything would be done right, especially calibrating the TPMS, which in the past had been a real pain for me with my Ford FiST and other service shop. He arranged for Luis to drive me home and pick me up when my car was ready. In the few minutes I waited in the customer lounge, I was impressed with the comfortable seats with work desks, available drinks & snacks, large windows and natural light. Luis is a terrific and safe driver. Calm and friendly. He told me he’s been with Toyota of Watertown for nearly 20 years. He said it is a great company to work for and that Kamel is amazing - the first to arrive and the last to leave. Kamel has been with Toyota of Watertown for over 30 years. The work on my car was pristine thanks to the excellent workmanship of the expert service tech. He also carefully placed my summer tires/wheels in bags and into the car cabin and rear hatch. Again, I need to express how wonderful Kamel is. I observed him treating each customer with warmth, kindness and respect. This is the way customer service should be. It matters. As a nurse, I really appreciate this! I felt cared for and valued by Kamel and everyone I interacted with at Watertown Ford. Thank you!!!

Recently purchased a 2024 Toyota Rav 4 from Toyota of Watertown. Initially, I wanted a Ruby Red Flare Rav 4 but after seeing the car in person, decided I liked the Magnetic Gray Metallic color better. After I realized this, I contact the Kenny Wright who is one of the sale managers there. He kindly agreed to sell me the car with the color I wanted even though he had to order the Ruby Red Rav and it was already delivered to his dealership. I have bought several Toyotas in the past and Kenny was the most patient, fair and responsive sales manager I have ever dealt with. Also, the finance manager Marat Alaverdian was pleasant to deal with. He explained all the paperwork thoroughly and did not pressure me to buy anything extra I did not want. If you are looking to purchase a Toyota, definitely call Toyota of Watertown and ask for Kenny Wright; he is the BEST!

I just purchased a new vehicle from these kind folks. I have never had as good an experience purchasing a car as I have with Toyota of Watertown. They were all professional and kind. What great customer service. They treat you like you are the only customer they have. I highly recommend them. I will continue to use them in the future and tell everyone I know about this experience.

Watch out for this place, they will rip you off and then they laugh about it. Sell you a Catalyst Converter, then keep your old part to re- sale it as a scrap metal for hundreds of dollars. Because of the fine metals this part has inside, they have a high value even when they go bad. On top of that the new part price was marked it up more than 50%, so you are overpaying and they're making money off every customer like crazy.

Another great car buying experience for my 88 year old grandmother. We have worked with Elkin Pereanez 3 times in a row now for all of my grandmother’s leased cars. He is always on the ball, keeps in touch with you, gets you what you want, and is extremely personable and friendly. I highly recommend this dealership and seeing Elkin for your next car buying experience! Thank you again Elkin! Kerstin & Marta

Love working with this dealership! I highly recommend seeing Elkin Pereanez who has helped my grandmother who is now 88 years old with all 3 of her leased cars starting back in 2018! He has helped her every single time get the exact car that she wants. He is reliable, gets back to you quickly, eager to help, and an overall very nice car salesman to work with. Thank you Elkin for helping my grandmother get another beautiful car!

Friendly, transparent and easy to work with. I will come back again to repurchase another next vehicle.

From sales to service they really cherish and appreciate their customers. I am a longtime customer and do all my sales with Steve Skolnick as he is extremely knowledgeable and truly cares for his customers. I also worked in service with Kamel and Rodney. Two phenomenal individuals who are not only brilliant but really are devoted to customers and extremely loyal and caring. I always leave with full confidence that my car was very well taken care of and that I was treated like I really matter. No wonder customer retention from sales to service goes so far here.

Best deals, great salesman Steve skolnick, was able to get my car iof my choice ,and collie of my choice

A great experience from start to finish dealing with Elkin Pereanez. He was not only very professional, but very knowledgeable and friendly as well. My husband and I were in a state of flux regarding buying a new car. And he turned that around for us, by making us feel welcome and relaxed during the purchasing experience. I would go to him again in a heartbeat. It was a stellar encounter, and I highly recommend Elkin!