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Toyota of Watertown

(1,209 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 7:00am–7:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Watertown from DealerRater.

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Steve did a great job during our recent purchase. He...

Steve did a great job during our recent purchase. He communicated constantly while we were working on getting financing. He really helped us get our daughter into a quality toyota vehicle that we feel will be safe and dependable for her. I will recommend this dealership and Steve to our friends for future purchases

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I entered the showroom of Toyota at Water and Steven...

I entered the showroom of Toyota at Water and Steven immediately introduced himself. He made me feel very much at ease and walked me through the Toyota vehicle from bumper to bumper explaining the back-up camera to the front mirror and all other features. Steven is a very exuberant, professional, caring salesman that enhances your salesforce. Having been in sales myself I found Steven to be highly skilled in the art of selling and would enhance any professional, skilled sales team to its utmost. You are fortunate to have a man of his ability to be representing you. I am a Watertown Toyota client because of Steven.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Felix Rodriguez gave me very good explanation about the...

Felix Rodriguez gave me very good explanation about the car, helped to choose the car according my requirements, chose excellent financial plan. He showed great knowledge of Toyota product, was very friendly and polite. Boris Kantor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

new toyota

Felix Rodriguez gave me very good explanation about the car, helped to choose the car according my requirements, chose excellent financial plan. He showed great knowledge of Toyota product, was very friendly and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Steve Skolnick was our salesperson. He was extremely...

Steve Skolnick was our salesperson. He was extremely professional, but friendly and informative. He gave us all the information about the Camry and also installed the Bluetooth for us. That is one of the many features that we love about this car. It is a big plus for us. We have been Toyota owners for many years. This dealership stands for the best and has always come through for us. The service dept. is also fantastic. The toyota camry has always been a safe care for us. Steve was a wonderful sales person for us. I would recommend Steve and Toyota of Watertown to anyone and we woll be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My wife and I just purchased a 2013 Toyota Highlander...

My wife and I just purchased a 2013 Toyota Highlander with Felix Rodriguez. To say that the buying experience was seamless is an understatement. It began as a phone call to Felix. We told him what we wanted and what our needs would be. He clearly listened and advised us what would probably be appropriate for our lifestyle. In moving through the process, Felix advised us about what options were available and other considerations to weigh in our purchasing decision. It was very clear that he listened and we came to what we feel was an informed decision on a very significant expenditure. As we moved through the process, Felix found the color of vehicle that we wanted which was very clearly indicative of a person who wanted to assist us in having just what we wanted rather than have us just "settle" for something. This is the second vehicle that we have purchased with Felix. It should be noted that we live on the island of Martha's Vineyard which is nearly 90 miles from Watertown and requires a 45 minute ferry ride in addition to a 90 minute drive to reach Toyota of Watertown. That having been stated, I feel that is indicative of our trust and confidence in Felix as a salesman and a person. It must also be noted that when we took delivery of the car Felix was wonderful in his instruction on the use of a car that has many new and complicated electronic features. His instruction was instrumental in making what could be a complicated process simple and clear. In closing, our experience with Felix was excellent. It is expected that two of our daughters will need to purchase a new vehicle in the future. Without question, they will make their purchase through Felix as our so-in-law had done recently. In closing, the experience was great and the car has been terrific over the week that we have had it. If you you want to speak with me, please call me at 617-921-5748/508-696-0931. Thank you, George P. Moran

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase of Used Car

I just purchased a used car from Toyota of Watertown. After doing some research i new exactly what i wanted. Elkin was the salesperson who helped me. He was very nice and understanding. He heard what i had to say and what i wanted and did not pressure me into something i was not ready for. He worked with me and his manager to get me exactly what i needed and made sure all the other arrangements we had agreed on were being done. He was very professional but friendly and understanding. I will definitely go back to him and recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I just purchased a used car from Toyota of Watertown....

I just purchased a used car from Toyota of Watertown. After doing some research i new exactly what i wanted. Elkin was the salesperson who helped me. He was very nice and understanding. He heard what i had to say and what i wanted and did not pressure me into something i was not ready for. He worked with me and his manager to get me exactly what i needed and made sure all the other arrangements we had agreed on were being done. He was very professional but friendly and understanding. I will definitely go back to him and recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I just recently bought a new car from Toyota of Watertown...

I just recently bought a new car from Toyota of Watertown and I couldn't be any happier. Very pleased with my salesperson Edwin, finance manager Richard and the dealership. They seem to have everything in place as a team. Everybody played a part in my car buying experience! I definite will recommend anybody to Toyota Of Watertown and Edwin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Felix Rodriguez, Was and excellent car Aficionado at...

Felix Rodriguez, Was and excellent car Aficionado at Toyota of Watertown. He does do this business a great service. I was please that Felix took the time to listen to what I was looking for in a car and in my price range. Felix was willing to take the time to give me all my options in achieving that goal and took my trade in as part of the cost. The process at Toyota of Watertown was painless and I got a good return on the trade in, which helped lower my payments. Felix's friendly demeanor and his concerns, to make sure I was pleased with my purchase was a great feeling and I would call on him again when I purchase a new car. Toyota of Watertown was a great experience even when the bombing took place in Boston and a lock down affected the computer system. Felix took the time delivered my car to me at my work, went over more features of the car, which was great and thank me for the purchase. There is not enough good things that I can say about Felix and Toyota of Watertown. Excellent experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.