Mirak Hyundai

I recently had an extremely disappointing encounter with the Finance Manager at Mirak Hyundai. As a loyal customer of Mirak Hyundai, I had always expected professional and helpful service. However, my recent experience with the Finance Manager shattered those expectations and left me feeling frustrated and undervalued. The issues began when I reached out to schedule an appointment to buy out my car. Despite my attempts to contact the Finance Department through emails and phone calls, I received no response. It was incredibly frustrating to be met with complete silence, as I was eager to finalize the purchase and expected timely assistance. In light of the lack of response, I decided to visit the dealership in person to address the matter directly. I explained my concerns about the Finance Department's unresponsiveness. Instead of displaying empathy or attempting to rectify the situation, the Finance Manager callously responded by saying, "You can go anywhere else if you have complaints." This dismissive and unhelpful attitude was both surprising and disheartening. What disappointed me the most was the stark contrast in treatment between the initial car purchasing process and the subsequent need for assistance. During the car purchase, the sales team was attentive, prompt, and eager to help. However, the Finance Manager's lack of professionalism and indifference towards customer concerns demonstrated a significant disconnect within the dealership. As a customer, I expected consistent and respectful treatment throughout my entire experience with Mirak Hyundai. Regrettably, the Finance Manager's actions failed to meet these expectations. The Finance Department's disregard for promptly responding to customer inquiries and the Finance Manager's dismissive behavior towards my concerns conveyed a lack of appreciation for customer loyalty and satisfaction. In conclusion, my encounter with the Finance Manager at Mirak Hyundai was profoundly disappointing. Their unresponsiveness and dismissive attitude left me feeling disheartened and undervalued as a customer. Based on this experience, I cannot recommend relying on the Finance Department at Mirak Hyundai for satisfactory assistance or support.

I would not buy a car from Mirak ever again. Oscar is a nice sales associate and not pushing at all. I even feel bad that he has to put up with all my demands and questions. He’s the reason why this review is 2 stars instead of 1. However, the sales manager is not as friendly nor helpful. I felt like a beggar buying a car from him. The worst part is how inefficient and ineffective the communication at Mirak is. It is extremely hard to reach any of the salesperson to assist with my issues. Even when I have bought a car I couldn’t get to anyone to know when I can pick it up. It is extremely upsetting when you already paid the car in full but can’t pick it up. Finally, all the replies to bad reviews on here seems automated, exactly the same answer every single time. It shows that they make no effort to improve their quality at all. I do not recommend this dealership at all. If I could void the contract I would and go to another dealer. Update: they don’t seem to know how to say sorry. I was extremely mad but at least I knew to say thank you. In exchange all I got was excuses.

We found this dealership convince for our needs in looking for a car very helpful.

First they barely gave me $8000 for my 2015 Audi A3 trade in saying it’s got a bunch of issues then they turn around the next day selling it for $16,000 doubling the price. Then I buy a Kona EV and drive away just finding out that I don’t like it. I put $9000 down on the car and I didn’t like it. The presumably are part of the Hyundai customer assurance making sure you are happy so if you return the car within 3 days for any reason you can choose to buy a different Hyundai. They tried to lie to me and say that they were not part of it while Hyundai USA and the web site stated that they were. I returned on site trying to see what we can do and the sales manager literally laughed at me saying that I would have to trade in the car and the kbb value would be less than $26,000 so my $9,000 was gone and I might owe them money. I checked the kbb for 2022 kona electric (no 2023 available) and the blue book value is $33,000 so the 2023 would be even higher value. He chose not to honour the customer assurance commitment and threw me out of the dealership. They took $9000 from me and are cheating others or tricked me to give me low value on my Audi. The guy that sold me the car, Jimmy, didn’t even bother to say hello and show any remorse to have sold me a car I didn’t like. The two sales managers were super rude and wanted nothing to do with me. What a group of scammers, I feel totally cheated twice over! I’d rate them a 0 and even lower. Very low level of people for sure. Total scam - don’t ever go there.

Always great service. Brett, Henry and Ed are always very accommodating.

Highly I don’t recommended this dealership! They are totally liar. It was too late the day I was going to buy the car. I waited for her as the sales agent was off the next day. Normally i could have bought the car with another sales person but she helped me so i waited for her. When I went to buy the car, I was prepared for all the prices, as I went looking for discounts and promotions online. They presented Hyundai's promotions to me as a blessing, but they were my right. I was not informed about the interest situation, although I asked the day before that it did not combine with the other promotion. When I asked the authorities about this and said you didn't tell me, they didn't know what to say and left with the salesperson. I bought my car from another Hyundai dealer the same day without any problems. they never lied to me. I want to warn Hyundai officials about this, if you want to sell cars when you have such strong competitors, you must have principled and honest dealerships. I bought this vehicle from another dealer because I wanted it. But someone else might not think like me and reconsider their opinion of the brand.

Highly I don’t recommended this dealership! They are totally liar. It was too late the day I was going to buy the car. I waited for her as the sales agent was off the next day. Normally i could have bought the car with another sales person but she helped me so i waited for her. When I went to buy the car, I was prepared for all the prices, as I went looking for discounts and promotions online. They presented Hyundai's promotions to me as a blessing, but they were my right. I was not informed about the interest situation, although I asked the day before that it did not combine with the other promotion. When I asked the authorities about this and said you didn't tell me, they didn't know what to say and left with the salesperson. I bought my car from another Hyundai dealer the same day without any problems. they never lied to me. I want to warn Hyundai officials about this, if you want to sell cars when you have such strong competitors, you must have principled and honest dealerships. I bought this vehicle from another dealer because I wanted it. But someone else might not think like me and reconsider their opinion of the brand.

Terrible service experience. Had the car for ages, never answered calls, and after all that time the mechanics messed up the repair. Will never return.

Have to wait almost two months for intial 7500 mile service. A terrible first impression. This is Unacceptable.

They told me it would take them 6 weeks to replace a dead battery and they had no loaners. After they told me all the other dealers were also backed up (due to COVID/supply chain/etc.) took it to another dealer and got it replaced in 1 day.