Reviews
The buying process was transparent, my questions were
The buying process was transparent, my questions were answered and all communication was honest - all with no surprises
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They followed through on every promise they committed to
They followed through on every promise they committed to and were clear on every step of the way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Repeat client, buying my second VW at Wellesley VW.
Repeat client, buying my second VW at Wellesley VW. Jens was highly recommended by a neighbor who recently purchased a car and I was not disappointed. Jens made the whole process very easy and was always available for questions and communicated pro-actively.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had one of the best car buying (and later, selling)
I had one of the best car buying (and later, selling) experiences thanks to Jens at VW of Wellesley. From start to finish, he was incredibly patient, accommodating, and professional. When I came in to trade in my car, there was an unexpected issue with the title that delayed the process significantly. Despite this unforeseen hiccup, Jens and the team stuck with me, calmly helped resolve the matter, and most importantly, honored the original deal even after the long wait. I never felt pressured or dismissed—they truly went above and beyond. A few months after my purchase, life threw a curveball and I needed to sell the car. I returned to VW of Wellesley and, again, Jens stepped up. Not only was the entire process smooth and hassle-free, but they also offered me the best price I could find and treated me with the same level of respect and care as before. This review is a bit overdue, but I wanted to take the time to properly recognize the consistently excellent service I received. Jens made both buying and selling a car far easier and more pleasant than I could have imagined. Highly recommend Jen and the entire team at VW of Wellesley!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had one of the best car buying (and later, selling)
I had one of the best car buying (and later, selling) experiences thanks to Jens at VW of Wellesley. From start to finish, he was incredibly patient, accommodating, and professional. When I came in to trade in my car, there was an unexpected issue with the title that delayed the process significantly. Despite this unforeseen hiccup, Jens and the team stuck with me, calmly helped resolve the matter, and most importantly, honored the original deal even after the long wait. I never felt pressured or dismissed—they truly went above and beyond. A few months after my purchase, life threw a curveball and I needed to sell the car. I returned to VW of Wellesley and, again, Jens stepped up. Not only was the entire process smooth and hassle-free, but they also offered me the best price I could find and treated me with the same level of respect and care as before. This review is a bit overdue, but I wanted to take the time to properly recognize the consistently excellent service I received. Jens made both buying and selling a car far easier and more pleasant than I could have imagined. Highly recommend Jen and the entire team at VW of Wellesley!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience all the way around from the GM to my
Great experience all the way around from the GM to my salesman Jen’s and the Finance manager. I can’t thank you enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The dealership was excellent.
The dealership was excellent. The salesman I dealt with, Jens Albrecht, was very helpful and easy to deal with. My whole experience was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The team at Wellesley Volkswagen was great!
The team at Wellesley Volkswagen was great! They were extreme helpful and made the process very straightforward. Jens was a terrific sales consultant who is very knowledgeable and passionate about the Volkswagen products. Overall excellent place to shop for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The team at Wellesley Volkswagen was great!
The team at Wellesley Volkswagen was great! They were extreme helpful and made the process very straightforward. Jens was a terrific sales consultant who is very knowledgeable and passionate about the Volkswagen products. Overall excellent place to shop for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate this dealership: it’s local, well managed,
We appreciate this dealership: it’s local, well managed, consistently very professional. They have been well informed (this was our 2nd car purchase through this dealer) and we were happy to work with the same salesman again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car