Reviews
Andreas was so helpful during our car buying process.
Andreas was so helpful during our car buying process. He is friendly, knowledgeable, and put no pressure on us to buy a particular car. The whole Wellesley Volkswagen team worked together to make sure we had our new car in a day and a half.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service, punctual, all scheduled maintenance
Great service, punctual, all scheduled maintenance programs accomplished. Also was necessary as a customer to receive the expected services timeline what services should be done next. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The actual purchasing experience was fine.
The actual purchasing experience was fine. Mostly professional. The finance manager is fine, certainly not the friendliest. They also apparently shredded all of our documents including our deposit check. It was the follow up that leaves me concerned. Our salesman was Andreas. But when we went back to the dealership so he could show us how the car actually worked, it was obvious that he has zero interest in helping us now that he’d made the sale.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Denise, Thank you for taking the time to share your feedback. We sincerely apologize that your experience at Wellesley Volkswagen did not meet your expectations. We strive to provide every customer with a respectful, transparent, and helpful experience from start to finish, and we regret that we fell short during your visit. We’re especially sorry to hear about the concerns surrounding your follow-up visit and the impression that was left. That is certainly not the level of service we aim to provide, and we take your comments seriously. Please know that we will be addressing this internally to ensure better communication and support for our customers going forward. If you’re open to it, we’d greatly appreciate the opportunity to speak with you directly and see if there’s anything we can do to make things right. Please feel free to reach out to our management team at your convenience. Sincerely, Wellesley Volkswagen Management Team
I have enjoyed working with Andreas and the rest of the
I have enjoyed working with Andreas and the rest of the team at Wellesley Volkswagen.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service!
Great service! Andreas took the time to get to know me and my needs before helping me pick a great car. They make buying a car fun!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience working with Andreas to buy our newest
Great experience working with Andreas to buy our newest VW. He was incredibly helpful. Very happy with the purchase and the process.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I live in NYS, and had bought the vehicle by
I live in NYS, and had bought the vehicle by corresponding with Jens Albrecht. I had to fly to Boston on a Saturday to get it. Even though my flight was delayed several times, he was very accommodating, and stayed in contact with me all that day. He even picked me up at the hotel on Sunday and drove me to the dealership to complete the delivery. He definitely went above and beyond. I am extremely happy with my new Jetta GLI!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our experience at VW Wellesley was amazing.
Our experience at VW Wellesley was amazing. Andreas was so great to work with. He is knowledgeable, explains everything thoroughly, and most importantly is so kind. We went in to purchase one vehicle and left with two. This is our second time shopping for a car at VW Wellesley and certainly won't be the last.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I've leased my last 5 vehicles with Wellesley VW through
I've leased my last 5 vehicles with Wellesley VW through Andreas. He has been amazing and has become more than just my salesperson...he's a trusted friend who has made the process so easy and fast each time I lease. The service team has always been friendly and helpful as well. I highly recommend Wellesley VW and Andreas!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I've leased my last 5 vehicles with Wellesley VW through
I've leased my last 5 vehicles with Wellesley VW through Andreas. He has been amazing and has become more than just my salesperson...he's a trusted friend who has made the process so easy and fast each time I lease. The service team has always been friendly and helpful as well. I highly recommend Wellesley VW and Andreas!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car