Skip to main content

Meet Shaon Simpson

Shaon Simpson headshot
Service Advisor
(56 reviews)
Industry experience 24 years
Dealership experience 10 years

Reviews

Harry was great to work with.

Harry was great to work with. He made it very easy to purchase the vehicle I was interested in . I couldn’t have been happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service department is always kind and helpful.

The service department is always kind and helpful. Keep up the good work. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is my second vehicle purchase from Jannell, as well

This is my second vehicle purchase from Jannell, as well as Harry McDougall. Both purchases were not only painless but pleasant experiences. My loyalty lies with Jannell for its great sales team and service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just purchased our 4th vehicle from Jannell Ford.

Just purchased our 4th vehicle from Jannell Ford. This dealership has a large selection of vehicles to choose from. Sales people are helpful and knowledgeable. The Service center employees are responsive. Finance employees explain the purchasing $ process. Parts department employees are available. If a ride is needed, there is a courtesy driver. Enjoying my new 2025 Ford Explorer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stopped into Jannell Ford to purchase a new truck.

Stopped into Jannell Ford to purchase a new truck. The service was excellent, and I couldn't be happier with the truck I purchased. Jack was great and I highly recommend going here for all your future purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

I don’t have confidence in service and lacks efficiency.

I don’t have confidence in service and lacks efficiency. Though I had booked an appointment, they were unable to fulfill job in a reasonable timeframe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best service department.

The best service department. Always kind and helpful. They keep the vehicles clean. So thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Horrible customer service they are very rude and also

Horrible customer service they are very rude and also they charge a lot off money to fix a small issue.and also I dropped off my car 🚗 for 5 days they don't even call me to tell me what's wrong with it so what I have to call to find out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No

Great service, very accommodating, Shaon was a pleasure

Great service, very accommodating, Shaon was a pleasure to deal with, kept me informed and ready on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. Goes the extra mile to assist and support customers. I am M Very happy to be a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.