[{"id":399708,"personPtyId":31136820,"firstName":"Harry","lastName":"McDougall","titleText":"Ford Certified Specialist","shortBioText":"Married to wife Nancy - 3 children Kate, Peter & John - residing in the coastal community of Marshfield, MA. \n\n25+ years of sales and leasing experience in commercial real estate and automobile industry. \n\nPride myself on daily work ethic of \u001aCustomer Satisfaction\u001a being my overall goal.","emailTxt":"hmcdougall@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/c749d3e0e1a2.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1485907200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":107775,"personPtyId":31127520,"firstName":"Kathy","lastName":"Mulvehill","titleText":"Finance Manager","emailTxt":"kathy@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":164,"imageUrl":"https://cdn-user.dealerrater.com/images/users/billroderick/bfab5847-f541-47a5-b91a-d1d5f6718a5c.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1277942400","industryStartDtUtc":"473385600","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":107776,"personPtyId":31127378,"firstName":"Joanne","lastName":"Hudson","titleText":"Finance Manager","emailTxt":"JKIKLIS@YAHOO.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":212,"imageUrl":"https://cdn-user.dealerrater.com/images/b5c8ac02b4ea.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1277942400","industryStartDtUtc":"791596800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":182359,"personPtyId":31128105,"firstName":"charlie","lastName":"williams","titleText":"Ford Certified Sales and Leasing consultant","shortBioText":"I've been in the auto industry since 1998 and love working with my customers!\r\nI believe consulting not selling is the best approach for me to help my customers.\r\nAsking certain key questions and listening to my customers concerns and desires are the the most effective way to help them with their purchase experience.\r\nI love meeting new people and helping them with their transportation needs.\r\nI believe strongly in the products we offer and the high quality service we provide.","emailTxt":"cwilliams@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/b32436971d18.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"909878400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":107774,"personPtyId":31127376,"firstName":"Sean","lastName":"Ternullo","titleText":"General Sales Manager","emailTxt":"sean@jannell.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/39bb2e13ce0b.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1298937600","industryStartDtUtc":"809913600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":529343,"personPtyId":45984539,"firstName":"Rob","lastName":"Sylvia","titleText":"Certified Sales Consultant","shortBioText":"Married to my wife Nicole. We have 4 chidren Jordan,Taylor,Aubrey and Bailey. We reside in Marshfield Ma.\n\n18 years in the customer service industry with a year in the automotive sales industry.\n\nMy number one goal each and everyday is 100% customer satisfaction.","emailTxt":"rsylvia@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/54c6a5fc4dd7.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1501671168","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":312071,"personPtyId":40605408,"firstName":"Janice","lastName":"Loud","titleText":"Business Development Manager","emailTxt":"jloud@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/8cd5735b2cde.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":148810,"personPtyId":31128236,"firstName":"Evan","lastName":"Hagan","titleText":"Sales Manager","emailTxt":"ehagan@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":90,"imageUrl":"https://cdn-user.dealerrater.com/images/users/billroderick/c48934e1-cfe1-461a-ac5e-8f3ff7dfb2b5.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1328054400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":107765,"personPtyId":31127513,"firstName":"Jack","lastName":"Bresnahan","titleText":"Sales","shortBioText":"Working at Jannell ford for over 25 years , I try to make buying a vehicle at Jannell ford a pleasant experience . I have many repeat customers , because of the professional manner I show to all customers","emailTxt":"jbresnahan@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":73,"imageUrl":"https://cdn-user.dealerrater.com/images/users/billroderick/24b956d5-5eaf-444d-a45a-11cd2c64e0f2.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"604713600","industryStartDtUtc":"283996800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":107766,"firstName":"Bill","lastName":"Pellagrini","titleText":"Sales","emailTxt":"bpellagrini@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/6ce4389567a8.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":312070,"personPtyId":31124628,"firstName":"Steve","lastName":"Gorman","titleText":"Sales","emailTxt":"sgorman@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/ebd2daf6c2e0.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":321806,"personPtyId":31124584,"firstName":"Shaon","lastName":"Simpson","titleText":"Service Advisor","emailTxt":"ssimpson@jannell.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/29a3bf80802a.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1430438400","industryStartDtUtc":"970358400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":38886,"personPtyId":33955055,"firstName":"William","lastName":"Roderick","titleText":"General Manager","emailTxt":"emark170@yahoo.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":80,"imageUrl":"https://cdn-user.dealerrater.com/images/users/billroderick/6f95e403-0974-4ebf-922e-c7375e828809.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"867715200","industryStartDtUtc":"675734400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":241369,"personPtyId":31126661,"firstName":"Shawn","lastName":"Hillegass","titleText":"Asst. Service Manager","emailTxt":"shillegass@jannell.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/7bb4878389a1.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":321808,"personPtyId":31124790,"firstName":"David","lastName":"Smith","titleText":"Service Advisor","emailTxt":"dsmith@jannell.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/49528fa25adf.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1448928000","industryStartDtUtc":"1154390400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":38949,"personPtyId":31121803,"firstName":"Joseph","lastName":"Clapp","titleText":"Dealer Principle","shortBioText":"","emailTxt":"joejannell@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/users/billroderick/083da0f5-3de7-407c-a744-ef69dc0d1691.jpg","drDealerId":7145,"certifiedEmployee":false},{"id":545312,"personPtyId":49744935,"firstName":"Jillian","lastName":"Clapp","titleText":"Internet Sales Consultant","emailTxt":"jillc@jannell.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/1723338a15fc.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":466797,"firstName":"Dean","lastName":"Scribner","titleText":"Sales Consultant","emailTxt":"dscribner@jannell.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/72af8dfa52a4.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548617,"personPtyId":50785666,"firstName":"Nolan","lastName":"Egan","titleText":"Sales Consultant","emailTxt":"Nolanegan@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545372,"personPtyId":49821175,"firstName":"Ryan","lastName":"McCarthy","titleText":"Ford Certified Sales Consultant","emailTxt":"rmccarthy@jannell.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/80546f2d1996.jpg","drDealerId":7145,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1330560000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548616,"personPtyId":50785533,"firstName":"William","lastName":"Shortall","titleText":"Sales Consutant","emailTxt":"Wpshortall@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7145,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Jannell Ford of Hanover

Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Jannell Ford of Hanover Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2007

Located in Hanover, MA, Jannell Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our NEW showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jannell Ford a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.

...


Our award winning service department features a Quick Lube service. Have your routine maintenance performed while you wait in comfort. Free Wi Fi and complimentary pastries and beverages.

"Ford Certified Pre-Owned Sales Event!1.9% financing,12/12 comprehensive warranty,7yr/100k powertrain!"

Service

Oil, Filter Change

$49.95 and up*

Tire Rotation

$29.95 and up*

Wheel Alignment (4WD)

$89.95 and up*

Brake Inspection

Complimentary

RepairPal Certified
View Certification
Requirements

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1545 lifetime reviews. Includes reviews of Jannell Ford of Hanover from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 17, 2018

    I appreciated the knowledge, professionalism, and kindness from Harry McDougall and Joanne Hudson in taking care of all aspects of buying my 2016 Ford... Fusion. I highly recommend this dealership.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harry McDougall

    Ford Certified Specialist

    (5.0) 48 reviews

    Joanne Hudson

    Finance Manager

    (5.0) 212 reviews

  • 5.0 out of 5
    October 12, 2018

    I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked... for, even though they got it from another place. Janice did her research and found some cars, then Rob Sylvia, a wonderful sales rep, went out of his way to make sure I was happy with the car. I highly recommend Rob; I was treated fairly and kindly along the sales process. When I picked up my car, it was clean and ready for me. The only nit pick was with the finance piece of the transaction - took a long time to process paperwork, etc. But otherwise, all good!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Mulvehill

    Finance Manager

    (5.0) 164 reviews

    Rob Sylvia

    Certified Sales Consultant

    (5.0) 8 reviews

    Janice Loud

    Business Development Manager

    (5.0) 28 reviews

  • July 22, 2018

    As usual a task that could be annoying turns out to be a pleasant time due to the people involved and the comfortable setting while one waits.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!

  • 5.0 out of 5
    October 11, 2018

    2nd vehicle here.no pressure.put me in vehicle I liked and could afford.will come back again Great overall experience and will be back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harry McDougall

    Ford Certified Specialist

    (5.0) 48 reviews

    Sean Ternullo

    General Sales Manager

    (4.9) 32 reviews

  • 4.8 out of 5
    September 26, 2018

    I was very pleased with the service. Charlie was great to work with and was willing to help me find the van I wanted. Jannell was the only dealership I... could find willing to track down and obtain the van I wanted.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Mulvehill

    Finance Manager

    (5.0) 164 reviews

    Joanne Hudson

    Finance Manager

    (5.0) 212 reviews

    charlie williams

    Ford Certified Sales and Leasing consultant

    (5.0) 36 reviews

  • 5.0 out of 5
    September 26, 2018

    I have recently totalled my vehicle and needed a car . This dealership was very quick in getting me something that was perfect. I would use this dealership... in the future

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    charlie williams

    Ford Certified Sales and Leasing consultant

    (5.0) 36 reviews

  • 5.0 out of 5
    September 23, 2018

    I dont like going back and forth on new cars with price haggling. Nice and straightforward. Helped with getting all the phone and apps connected also... after the purchase

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rob Sylvia

    Certified Sales Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    September 21, 2018

    Shopping for a truck at Jannell Ford has been such a pleasure. I just took delivery last night of my f-150 Lariat. They did a fantastic job getting it... ready for me. Harry McDougall was a true professional all the way through. I always felt he was looking for the right truck for me. Once Harry found the truck he worked with Sean Ternullo the General Manager to make sure the buy was right for me. At the end of the day I really believe that I bought the right truck for me from the right dealership and I look forward to having all my service work done at Jannell. FYI This is the second vehicle we have bought in less than a year. Thanks You Harry & Sean.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harry McDougall

    Ford Certified Specialist

    (5.0) 48 reviews

    Sean Ternullo

    General Sales Manager

    (4.9) 32 reviews

  • 5.0 out of 5
    September 17, 2018

    I have to be honest my last buying experience, July 2017, was not a good one at Jannell that I swore not to go back. A month ago I was getting service... on my explorer and Rob Sylvia approached me and struck up a conversation. We hit it off so last week I decided to give Jannell another shot. NIGHT and DAY experience. Rob was busy with another customer when I arrived, I didn't have an appointment, so I waited for him to finish. I am very thankful I did. Rob was extremely professional and manage the entire process. He made sure everything was ready and prepared one step ahead. This is now the 3rd car I have bought from Jannell and by far the best experience I have had. If you are looking for a good, honest and attentive sales person then Rob is your guy. First class all the way. Then came time for finance. Kathy was my kind of girl. She shot me straight and was to the point. I knew what I wanted and I was in and out in less than 10 minutes!! Completely happy with the process! The sales manager Bill remembered by last experience and made it a point to come over and speak to me. He also check in during to process and make sure everything was going smoothly. I will definitely ask ONLY for him moving forward.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Mulvehill

    Finance Manager

    (5.0) 164 reviews

    Rob Sylvia

    Certified Sales Consultant

    (5.0) 8 reviews

    William Roderick

    General Manager

    (4.8) 80 reviews

  • 5.0 out of 5
    September 8, 2018

    Jannell Ford is the very definition of that family-owned dealership that cares about its customers and putting them in a car of the customer's choice.... I went in to Jannell Ford because they had exactly was I was looking for, and, I was pleasantly surprised to find that they didn't play any games, there were no surprises in the details, and they know the product they sell very well. The employees at Jannell work seamlessly together, as my experience from sales to finance to here's your new car, and this is what you need to know was perhaps the most pleasant car-purchasing experience I've had! There is a reason they have been in business since 1921, and, it shows!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Mulvehill

    Finance Manager

    (5.0) 164 reviews

    Rob Sylvia

    Certified Sales Consultant

    (5.0) 8 reviews

View More Reviews