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Colonial Ford

(4,260 reviews)
Visit Colonial Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2020 state dealer award
View 11 awards
2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 689-1890 (888) 689-1890
Used (855) 292-0768 (855) 292-0768
Service (877) 860-6115 (877) 860-6115

Inventory

See all 527 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
Colonial Ford of PlymouthMA has been selling and servicing Ford vehicles in Southern Massachusetts for over 50 years. We are a business that has built a trusted reputation by providing unmatched value for our customers. From the moment you walk into our showroom you'll immediately experience our award winning customer service. Our friendly and attentive Staff will assist with all Questions and Answers. We work very hard to make sure every visit to Colonial Ford is a great experience! We are your New England Hometown Dealership!
We are your New England Hometown Dealership!

Service center

Phone number (877) 860-6115

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–3:30pm
Sunday
Closed

Meet our employees

Reviews

(4,260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Colonial Ford from DealerRater.

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they were great oil change and sticker its always

they were great oil change and sticker its always very clean and the coffee is not bad

they were great oil change and sticker its always

they were great oil change and sticker its always very clean and the coffee is not bad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Obviously in my experience with Colonial Ford of

Obviously in my experience with Colonial Ford of Plymouth, almost nothing has gone right. Promises have been broken, Parts paid for in Packages ordered have not been installed properly or installed at all (such as my Lux Package, I did not get the wireless phone charger that is on my build, on my order but when the Service techs checked they told me I wan not given one at all. Most of my questions have not been addressed or answered and once I started to try to get the Sales and General Manager to discuss my issues and started to respond to surveys with the truthful problems I had brought to their attention, everyone at Colonial went on the dark with no more responses almost as if taking with me was akin to admitting guilt.. I have a lot to say that hast been discussed here but the experience I had has actually ruined my enjoyment of what should have been a wonderful vehicle. . I have also spoken to Ford Corporate and they recommended I send the whole story (so far) to a different address in DearBorn Michigan with stamped envelope mail the old fashioned way a few days ago. The Ford Complaint Dept personnel I spoke with said this is the only way to get Ford to do something and he also said Ford will definitely help me. I hope so, but I worry as if Colonial Ford doesn't put it down on paper I am now sure they will say its a he said/she said. My wife though was present when I had my first conversation with the General Manager and when the Sales Manager told me that they were going to add $8000 onto my agreed upon price AFTER I signed the Contract and paid my deposit. I told the Sales Mgr that that would be against the law and I would make sure he would be in trouble with the law. So the General Manager at Colonial Ford called me with my wife in the car saying that I was correct that it would be against the law and that the Sales Mgr would be fired, but that never happened. I am almost 70 yrs old and never in my life have I heard of anything as bad as my experience.

Obviously in my experience with Colonial Ford of

Obviously in my experience with Colonial Ford of Plymouth, almost nothing has gone right. Promises have been broken, Parts paid for in Packages ordered have not been installed properly or installed at all (such as my Lux Package, I did not get the wireless phone charger that is on my build, on my order but when the Service techs checked they told me I wan not given one at all. Most of my questions have not been addressed or answered and once I started to try to get the Sales and General Manager to discuss my issues and started to respond to surveys with the truthful problems I had brought to their attention, everyone at Colonial went on the dark with no more responses almost as if taking with me was akin to admitting guilt.. I have a lot to say that hast been discussed here but the experience I had has actually ruined my enjoyment of what should have been a wonderful vehicle. . I have also spoken to Ford Corporate and they recommended I send the whole story (so far) to a different address in DearBorn Michigan with stamped envelope mail the old fashioned way a few days ago. The Ford Complaint Dept personnel I spoke with said this is the only way to get Ford to do something and he also said Ford will definitely help me. I hope so, but I worry as if Colonial Ford doesn't put it down on paper I am now sure they will say its a he said/she said. My wife though was present when I had my first conversation with the General Manager and when the Sales Manager told me that they were going to add $8000 onto my agreed upon price AFTER I signed the Contract and paid my deposit. I told the Sales Mgr that that would be against the law and I would make sure he would be in trouble with the law. So the General Manager at Colonial Ford called me with my wife in the car saying that I was correct that it would be against the law and that the Sales Mgr would be fired, but that never happened. I am almost 70 yrs old and never in my life have I heard of anything as bad as my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Got me in on very short notice and corrected the

Got me in on very short notice and corrected the windshield wipers malfunctioning. Got me in and out about as quickly and efficiently as can be expected. Much appreciated!

Got me in on very short notice and corrected the

Got me in on very short notice and corrected the windshield wipers malfunctioning. Got me in and out about as quickly and efficiently as can be expected. Much appreciated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This is the ONLY place I take my car for service.

This is the ONLY place I take my car for service. The staff is professional honest and always does a great job while keeping me informed of everything in real time. A+++

This is the ONLY place I take my car for service.

This is the ONLY place I take my car for service. The staff is professional honest and always does a great job while keeping me informed of everything in real time. A+++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Car was ready earlier than promised and work was

Car was ready earlier than promised and work was satisfactory. Service advisor communicated well, and car was delivered promptly.

Car was ready earlier than promised and work was

Car was ready earlier than promised and work was satisfactory. Service advisor communicated well, and car was delivered promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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The waiting room is comfortable and this time, the wait

The waiting room is comfortable and this time, the wait time was fair for what I had done. Pricing was more expensive than I had anticipated. I had an oil change, the ”works”, a sensor replacement, inspection sticker and was there about 2 hours.

The waiting room is comfortable and this time, the wait

The waiting room is comfortable and this time, the wait time was fair for what I had done. Pricing was more expensive than I had anticipated. I had an oil change, the ”works”, a sensor replacement, inspection sticker and was there about 2 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great job well done good team very clean atmosphere told

Great job well done good team very clean atmosphere told me everything they were gonna do

Great job well done good team very clean atmosphere told

Great job well done good team very clean atmosphere told me everything they were gonna do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This dealership took my truck on very short notice to

This dealership took my truck on very short notice to assist me with a few warranty issues before my warranty ran out. Garret went above and beyond to make sure I got my truck after hours.

This dealership took my truck on very short notice to

This dealership took my truck on very short notice to assist me with a few warranty issues before my warranty ran out. Garret went above and beyond to make sure I got my truck after hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Hi i dealt with Kyle in service he was very helpful and

Hi i dealt with Kyle in service he was very helpful and courteous . thank you

Hi i dealt with Kyle in service he was very helpful and

Hi i dealt with Kyle in service he was very helpful and courteous . thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I recently purchased a brand new Bronco from Colonial

I recently purchased a brand new Bronco from Colonial Ford, and the entire process was extremely smooth from start to finish. I'm very pleased with the experience and truly impressed with the professionalism and customer service. Highly recommend!

I recently purchased a brand new Bronco from Colonial

I recently purchased a brand new Bronco from Colonial Ford, and the entire process was extremely smooth from start to finish. I'm very pleased with the experience and truly impressed with the professionalism and customer service. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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