Colonial Ford

Tremendous service. Professional and efficient work and great communication. Overall excellent job done by all.

I needed to have a recall completed on my Lincoln. Rather than drive all the way to Norwood to a Lincoln dealership, Colonial Ford was willing to complete the work for me in Plymouth. The booking process was easy over the phone and I was able to get an appointment within a few days. I dropped my car off the night before then started to receive text updates early the next morning. Anthony kept me informed about my car’s progress and I was notified as soon as it was ready for me to pick up. Thank you Anthony and Colonial Ford for a seamless process!

Dan was great to work with, he made sure all my concerns were addresses and rectified.

Anthony and colonial are always great. Easy to work with, and responsive. 10 out of 10 would recommend

Service was fine, prices are standard. But the check in process took way too long.

Pleasant: informative: The service technician showed me a few things on my vehicle that are new. Thank you to the service and sales department

I only came in for an inspection with a limited amount of time. I made Beshoy aware of this and he saw that I got my truck back well before an appointment I had. Very nice young man.

The waiting area was really nice. Service was faster than expected. Everyone was very helpful.

State inspection process went very smoothly and quickly. I was able to get in without an appointment, got my truck back quick, and my kid loved the snacks!

What I would have rated as a 'good' service call ended up being rated as 'poor'. That due to poor communication throughout my service experience. The service foreman handling service for my truck ended up going out for two days (I later learned he left). It was only after I reached out to the Ford Proactive Customer Dealer Advocate that another service foreman called me a few days later with an update on my truck (it was obvious that a hand-off to another service foreman didn't happen). I repeatedly asked for battery test results which were not supplied until I asked for them upon picking up my repaired truck. The delay in receiving the requested information questioned my confidence in the shop's ability to fix my truck's problem with parasitic draw of the batteries. Furthermore, post service, the Service Manager reached out to me to request my feedback. I expressed my concerns and I never heard back from him! There seems to be a recurring theme about communication with this shop. What could have been a good experience ended up being marred by poor communication!