Herb Chambers Honda of Seekonk

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Reviews

Average Ratings

4.8
1800 lifetime reviews. Includes reviews of Herb Chambers Honda of Seekonk from DealerRater.com
  • Best car buying experience ever!

    I would do it over again in a heartbeat and that is coming from someone who was absolutely terrified to embark on my first solo purchase! The revi...

    Dealer Response

    Thank you, Breha, for sharing your story! We really appreciate your business, as well as, your feedback on working with Caitlin, John, Rachel and ...


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    I would do it over again in a heartbeat and that is coming from someone who was absolutely terrified to embark on my first solo purchase! The reviews I read praised Herb Chambers of Seekonk so I took the plunge and requested a quote via email. The same day, Caitlin e-mailed me and provided me with a detailed quote that clearly identified all charges I could expect to pay – absolutely no hidden fees. Caitlin was patient and answered very specific questions I asked about financing with absolutely no pressure to go to the dealership to get answers. I decided to take the plunge and go to the dealership on my way home from work and I am so glad I did! Caitlin introduced me to sales and leasing consultant, John Mitchell, who made the process of buying a new car a fun experience. From the moment we sat down together John made the process feel like a natural conversation you’d have with a friend. I appreciated his friendly demeanor and his willingness to help without making me feel pressured. Never before have I sat in a car dealership laughing while working towards a car purchase! Emilio from finance was also awesome to work with; quick to realize that I was buying a CRV for durability, a small detail I appreciated him acknowledging. The process of reviewing my financing paperwork was painless and everything was clearly explained to me including how various options would impact my monthly payment. I couldn’t believe how easy everything was! Several times I caught myself thinking, “this has to be a mistake – someone has to come and turn this into a nightmare at some point” but that point NEVER came. I returned the next day to pick up my car and drop off my trade. Rachel and John were waiting when I arrived – John even challenged Rachel to show me something about the CRV I did not know as I he knew I had done a lot of research. She didn’t disappoint, carefully demonstrating to me how to set preferences that I didn’t even know existed! Meanwhile, John removed the plates from my trade and installed them on my new car so as soon as the walk-thru was complete, I drove off! The following day, John contacted me to say my registration was in and even offered to mail it to me but I opted to stop in on my way home. When I arrived, John was with another customer but Rachel remembered me immediately, she got my registration and went over to the service area to arrange for my state inspection. Before I knew it, my registration was in the glovebox, my inspection was complete and my first solo car buying experience ended with me driving away incredibly happy. I cannot say enough good things about the entire team who helped me, but especially John and his charismatic personality. If you are nervous about buying a car, go to Herb Chambers of Seekonk and ask for John Mitchell, he will make you laugh away any fears you have and the rest of the team will make you feel just as comfortable. You will not leave disappointed!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Breha, for sharing your story! We really appreciate your business, as well as, your feedback on working with Caitlin, John, Rachel and Emilio. They are valuable members of our team. We trust you are enjoying your new Honda and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Scott Birtles, General Manager


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  • Stellar Experience - 100% Satisfied!!!!
    April 28, 2017

    In February, I began my search for a new safe and reliable vehicle. I walked in to Herb Chambers and was approached by Colby Ferreira. She was we...


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    In February, I began my search for a new safe and reliable vehicle. I walked in to Herb Chambers and was approached by Colby Ferreira. She was welcoming, professional, and very knowledgeable! Colby took the time to answer my questions, address my concerns, and show me cars that would match my needs. At no point during my experience did I feel rushed or pressured into making a decision. Colby realized that I needed more time to make a decision and encouraged me to take my time while providing me with ample information to review. When I did return to make a purchase, I brought my father with me. Colby even came in on her day off to assist me. During our time there, my father became overheated and the staff was amazing getting him cold bottled water and checking in with us to ensure his good health. I was truly impressed with the genuine concern from Colby Ferreira. On the day I arrived to pick up my new car, Colby again came in on a non scheduled day to assist me! Her dedication to customers is outstanding!!!! She even took extra time with me to ensure I felt comfortable with all the electronic features in my vehicle and helped me program certain items. In my opinion, this went above and beyond customer service. Through our interactions, Colby learned that I have a son with special needs. She made sure I had items programmed into my car for his safety! Finally, on the day I returned for the inspection, Colby took care of everything and took the time to inquire about my father and son. I am thoroughly impressed with Colby Ferreira's professionalism and rapport! I love my new car and my experience at Herb Chambers.

    Does recommend this dealer

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  • Great Experience

    I just purchased by 3rd vehicle from Herb Chambers Honda of Seekonk. It's always a great experience working with the team there. The team is ea...

    Dealer Response

    Thank you, Jaclyn, for taking the time to share feedback regarding your 3rd buying experience from our dealership! Colby and John are valued membe...


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    I just purchased by 3rd vehicle from Herb Chambers Honda of Seekonk. It's always a great experience working with the team there. The team is easy to work with, patient and extremely informative . I never felt pressure and I felt like they listened to what I wanted and needed. John H and Colby F were awesome to work with. They made the experience so easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Jaclyn, for taking the time to share feedback regarding your 3rd buying experience from our dealership! Colby and John are valued members of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Scott Birtles, General Manager


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  • WOW FACTOR
    April 25, 2017

    Over the last few months, on and off, my husband and I have been searching for a new car for me. We have gone to countless dealers, had some terri...

    Herb Chambers Honda of Seekonk

    Thank you, Stacy, for taking the time to write this review. I'm so happy to read that you and your husband's car-buying experience with Colby was ...


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    Over the last few months, on and off, my husband and I have been searching for a new car for me. We have gone to countless dealers, had some terrible experiences, some good, but mostly mediocre. My husband did research about a particular car, which Herb Chambers Honda of Seekonk had two. We were there just a few minutes when approached by the lovely Colby Ferreira. She provided world class service throughout our time with her, was relatable on a personal and professional level and overall did a phenomenal job getting me in the car I had desired for such a long time, able to drive off the lot that very day! I grabbed extra business cards to give to all of my friends/family/colleagues. After this experience I will never go anywhere else!!

    Does recommend this dealer
    Herb Chambers Honda of Seekonk

    Thank you, Stacy, for taking the time to write this review. I'm so happy to read that you and your husband's car-buying experience with Colby was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like she did just that! We appreciate your business and look forward to seeing you again. Best, Scott Birtles, General Manager


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  • Quick new lease
    April 25, 2017

    My lease was coming to an end. Homer I was able to get me a new lease on a new car in just one day.

    Herb Chambers Honda of Seekonk

    Thank you for sharing your experience with Homero! We value your business and we look forward to helping with your automotive needs in the future!...


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    My lease was coming to an end. Homer I was able to get me a new lease on a new car in just one day.

    Does recommend this dealer
    Herb Chambers Honda of Seekonk

    Thank you for sharing your experience with Homero! We value your business and we look forward to helping with your automotive needs in the future! Best, Scott Birtles, General Manager


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  • amazing; helpful; repair
    April 24, 2017

    Amazing experience at Herb Chamber! Tim Islip was incredibly kind, helpful and professional. He took care of everything, including the repair of o...

    Herb Chambers Honda of Seekonk

    Thank you so much! We're thrilled to know that your experience with Tim and with our Service Department were amazing! That's exactly the kind of s...


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    Amazing experience at Herb Chamber! Tim Islip was incredibly kind, helpful and professional. He took care of everything, including the repair of our vehicle and dealing with the insurance company. We leased a brand-new Honda CRV last year from Herb Chamber and came back several times for services. I would highly recommend this dealer for buying or leasing a car. It also offers great and reliable service!

    Does recommend this dealer
    Came in for service or repair
    Herb Chambers Honda of Seekonk

    Thank you so much! We're thrilled to know that your experience with Tim and with our Service Department were amazing! That's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! Best, Scott Birtles, General Manager


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  • Mi nuevo carro
    April 24, 2017

    El mejor dealer de rhode island una grata experiencia y cuentan con el mejor vendedor Rancier Matos quien es muy amigable y muy profesional en tod...

    Herb Chambers Honda of Seekonk

    Thank you for sharing this terrific feedback and for choosing Herb Chambers Honda of Seekonk for your purchase needs. We appreciate your business ...


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    El mejor dealer de rhode island una grata experiencia y cuentan con el mejor vendedor Rancier Matos quien es muy amigable y muy profesional en todos los aspectos

    Does recommend this dealer
    Herb Chambers Honda of Seekonk

    Thank you for sharing this terrific feedback and for choosing Herb Chambers Honda of Seekonk for your purchase needs. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Birtles, General Manager


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  • knowledgeable & curteous
    April 24, 2017

    Rancier Matos was my sales rep and he did an outstanding job. He was very professional but not stuffy, knowledgeable about the product (2015 Honda...

    Herb Chambers Honda of Seekonk

    Thank you for this terrific review and for your business! Our team works extremely hard to assist our guests and I'm so glad Rancier and Brian wer...


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    Rancier Matos was my sales rep and he did an outstanding job. He was very professional but not stuffy, knowledgeable about the product (2015 Honda Fit), got things done in a very timely manner and that is saying a lot considering the dealership was mobbed on Saturday 4/22/2017, and just made the entire experience a very pleasant & stress free one. Originally I came in just to test drive the vehicle but found that I really liked the vehicle and when Rancier knew I wanted to purchase it and that I had driven all the way up from Falmouth he got right to work making the process as painless as possible. I have already told some friends when they are in the market for a new vehicle to be sure to take the drive down to Herb Chambers Honda in Seekonk and ask for Rancier Matos!

    Does recommend this dealer
    Herb Chambers Honda of Seekonk

    Thank you for this terrific review and for your business! Our team works extremely hard to assist our guests and I'm so glad Rancier and Brian were able to assist you with your Honda Fit. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind Regards, Scott Birtles, General Manager


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  • Joshua Zapata
    April 23, 2017

    Joshua Zapata was the best car salesman I have ever dealt with. He was so kind, patient, and very informative. He made sure that I got everything...

    Herb Chambers Honda of Seekonk

    Thank you, Nicole, for taking the time to share your experience with Joshua. I'm so happy to know he was able to assist you with getting the vehic...


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    Joshua Zapata was the best car salesman I have ever dealt with. He was so kind, patient, and very informative. He made sure that I got everything I wanted and even though there were some setbacks he made sure that I got the car he knew I really wanted. Even on his days off he would still communicate with me and my family to make sure what the update was and to make sure everything went as smooth as possible. I highly recomend working with Joshua. I am very pleased with my car and extremely happy that i got to work with such a great salesman. Herb Chambers is very lucky to have him!

    Does recommend this dealer
    Herb Chambers Honda of Seekonk

    Thank you, Nicole, for taking the time to share your experience with Joshua. I'm so happy to know he was able to assist you with getting the vehicle you really wanted. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Scott Birtles, General Manager


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  • Pleasurable and quick
    April 22, 2017

    We have dealt with Herb Chambers Honda of Seekonk several times. The experience is quick, pleasurable and reliable. You are treated well and not...

    Herb Chambers Honda of Seekonk

    I sincerely appreciate the time it took for you to write this great review about our team! Our number one goal is providing an exceptional custome...


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    We have dealt with Herb Chambers Honda of Seekonk several times. The experience is quick, pleasurable and reliable. You are treated well and not like you are disposable or they do not really want your business. We knew what we wanted and the sales rep. helped us to make that happen. We purchased a 2017 Honda Civic for our daughter and she loves it. We will return as I am looking for a 2015 Honda Pilot.

    Does recommend this dealer
    Herb Chambers Honda of Seekonk

    I sincerely appreciate the time it took for you to write this great review about our team! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with your daughter. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Scott Birtles, General Manager


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