Speedcraft Volkswagen

Excellent car salesman, numerous pleasant managers, and financial manager was exceptional getting a lower rate car loan than I could find. Positive experience... all around.

I called service for an appointment and was told I was "all set". Take the afternoon off work only to be told when I arrived that the appointment was not... entered into the computer, so I was out of luck, but they were sorry. A lot that sorry does for me. I asked for the service manager, he/she was no where to be found. So out comes the Sales Manager, sorry no loaners but "I will give you a discount on the service". A discount on service when your car is not running properly is not an option. Over the last 5 years, I have spent over $4,000 on service/repairs with this dealership. I was seriously looking at buying a new car, needless to say that is never going to happen. I hope you had a good look at me today because you will never see me again.

Short story Absolutely amazing effort from sales, service, parts, everyone has gone above and beyond to make the process of buying a new vehicle as smooth... and painless as possible, I will be back for the next one and I highly recommend them Long story Dealt with Sam from sales, he was very knowledgeable and answered any question I had, or would get the answer for me, he worked with me seeing as I was 45 min away and was trying to get some info before I drove out to look at a few cars, when the time came we worked out a deal. Jess the sales manager was amazing, she was able to offer some amazing advise and helped lead me to the right car, she went above and beyond to work on a deal that worked for me and would make me happy. Through out the process the entire sales crew was amazing, when I was waiting we they made me feel welcomed, asking how thing we’re going, about my day, little things that play a big role in the comfort of a customer, and make you feel like more than just an xxx for a seat Ian with finance was courteous and informative when it came time to sign all the paperwork, offered advise on the company’s they worked with and provide detailed info on the service they offer, didn’t rush me, or try to up-sell me Service was great, they got the car ready and verified a few concerns I had, they addressed them in a very timely manner, they also maintained an amazing level of professionalism Parts was able to provide info on somethings I was interested in for the vehicle, didn’t have stock on them but was able to order and would have in a few days considering the weekend

They are great. Lee and James are the best. They go above and beyond for their customers. I would buy another car from them if and when I need one.

Had a great experience buying a used TDI from Speedcraft last month. Great service from Maria and Bill, no pressure sale and nice help from Ian in finance.... They made it ez. Bill in service was extra helpful with a small repair. Nice folks and a sweet car.

VW recall (9419) to fix headlights was performed as expected. Car was washed and dislodged aerial was re-attached at no cost. Courtesy of service desk... was great.

The staff was very accommodating when I needed a last minute repair. The pricing was fair. I also found out that they will service my other car which... is not a VW.

Honestly their customer service and follow through is non existent, these guys don't know how to run a business, they will sell you a car for sure, after... that watch out. I purchased my new E Golf 2-27-19 as they are not sold in my state, I worked a deal for about 3 weeks and finally agreed on a purchase price. I hopped on a plane from CO and picked up the car in person, I then shipped the car to CO from RI. Everything was great at this point, the team was very communicative, met me late to take delivery you name it they where there. Unfortunately the honeymoon was very short lived, about 2 weeks after taking delivery of my new E Golf and after the car was now in my driveway in the state of Colorado I received a call from the Finance Manager Ian stating they had made a large mistake and wouldn't be able to honor the deal, their was a mistake on their part, they then asked to take the car back. Now remember this dealership in in Rhode Island and I am in Colorado, taking the car back was not an option, I had already sold my MK6 ICE Golf. I attempted to work with Ian to come up with a mutual solution that helped both parties, unfortunately we couldn't make that happen. At this point I had to get VW Of America involved as things where spiraling fast. Long story made shorter, I purchased a car laying out the requirements, they botched the deal, Its now 12 weeks later and I am still working to solve all the issues they have created. Accessories arriving 8 weeks after purchase, credit card deposits being held illegally 4 weeks after purchase, 9 Fraudulent Hard credit inquiries that will take 2 years to fall off, temp plates that expired while they tried to figure out their own business that I then had a car sit in my garage insured and incurring costs that I could not legally operate. Plates that took nearly 9 weeks to obtain that where first advertised as being a few weeks to get. Refunds for accessories and plates and registration that still haven't been solved. This is the cliff notes version to this nightmare. To make matters worse Speedcraft's Managements response to me asking what they plan to do for me to make up for the past 9 weeks of time and effort on my part? You got a good deal!! That's what they actually said to me. Do yourself a favor DO NOT do business with these guys, you will thank me later. I don't prefer to leave negative reviews, but my only recourse to help modify their behavior is to effect their bottom line. I will be leaving reviews anywhere I can to ensure customers go somewhere else. They desperately need a management refresh.

Craig is the best, professional, courteous, and very knowledgeable. Bought a 2014 Volkswagen Sportswagen TDI, great car. Would highly recommend Craig... to any future car buyers.

Not impressed. Was here years ago and had a lovely experience. This time I gave a deposit on a golf r (40k) and was then told the car had been sold to... another couple. I came to the dealership to see what hey had in their inventory. They shoved a golf rabbit down my throat. I was impressed and great full they got me financing but let’s just say the experience was and is (it’s ongong) terrible. The car has issues to put it lightly. The sales manager hung up on me (during a non escalated conversation) and will not return phone calls at this point. I offered to return the car and have them keep my 1500 deposit. They have not replied after making empty promise after empty promise. The car was not properly conditioned for pickup. I can go on but it’s not worth my time. Just save your time and steer clear of these hungry salespeople. FYI. This is my third golf. I would hope anyone would be treated with more transparency and honesty.