Balise Volkswagen

Brought suv in for service and it was a very pleasant experience. Amanda was our service advisor and she was knowledgeable, friendly and very professional. Thanks Amanda for making it a simple and easy experience. Looking forward to our next visit!!

It's the second car I bought from Wade, he's great, such a pleasure to work with. Thank you! I love my Atlas Cross Sport! And it tows!

Recently leased a car at Balise and had a good experience. Wade was very helpful and stayed late to help us finish and drive home with it that day. Eli in the financing department was also helpful, answering all of our questions thoroughly. Really happy with the purchase.

My experience with Balise was very professional i would recommend anyone to purchase a vehicle there. The sales person that I had was Richard and he was very knowledgeable, professional and personable. I just want to thank them for such a wonderful experience purchasing my vehicle!

I went to Balise VW about a used 2017 Maxima. Of course I took it to my mechanic, and he told me the Rear Main Seal had a leak. Once back at Balise I told the sales rep. Who said he will have their mechanics check it out. Next day the sales rep. Called saying "The mechanic said oil could have possibly dripped from someone pulling out the dip stick, and the oil cap was a little loose. Nothing is wrong with it." I accepted that answer but still took the vehicle back to my mechanic 1 week later. He raise the car and we looked together at a fresh oil drop hanging from the transmission. This is when my mechanic said, "They lied. This is fresh oil, that means it is leaking. And see this seal? Someone did a sloppy job fixing it. If you buy it, the labor to fix it is between $1200 and $1800". With this information I brought the car back and this is when I contacted a manager. Conclusion: Balise VW said they can fix the car which would cost $1,450. But, I would have to pay half in addition to the FULL asking price of the vehicle. This is a no for me. 2 Stars because Mike, the sales manager, stepped in and was able to assist in the matter and was more pleasant to work with.

PLEASE!!! If you value your time, money, or peace of mind at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went perfectly, and at the time I THOUGHT I was getting a nice car for a decent price. Less than 2 months after I drove off the lot I noticed a leak going into my trunk space and pooling up in the spare tire well and a rattle coming from the sunroof. They tightened a couple bolts and allegedly fixed the leak which was supposedly just a clogged drain pipe from the sunroof. A few months later I noticed the problem was persisting and getting worse so I brought it back again, and again they said they fixed it. To make a VERY long story short, between the months of December 2018 and July 2019 I had to bring my car back on 6 separate occasions and it was in their garage "under repair" for over 60 days in only 8 months, all for the same problem with the sunroof flooding my car with water. They claimed to have done multiple 8 hour water tests and could not find any leaks....my father and I took my car home that day and conducted our own test in the driveway and found exactly where the water was gushing in from in under 10 minutes. On multiple occasions they lied to me claiming repairs were made that very clearly were not, right down to a simple oil change. The interior of my car has also suffered, being taken apart and sloppily put back together multiple times. The service rep I interacted with the most was dismissive, inattentive and very condescending about my concerns. Claiming they steam cleaned and throughly dried the carpeting only to get there and find the car sitting in the lot, fogged with condensation and the carpets filthy. The service manager only seemed to want to intervene when I brought my father with me and he was forced to. The list goes on and on but my last visit really put me over the edge. My warranty is now up and the problem with the sunroof continues. When I went back a week ago they were willing to fix it still but she claimed that there was nothing they could do for me as far as temporary transportation, as I was no longer under warranty, EVEN THOUGH this is an ongoing problem that they've had multiple opportunities to fix. I work 2 jobs at over 50hrs a week and cannot be inconvenienced and without a car for an unforeseen amount of time (one repair visit once took 34 days). As I no longer have the time, patience or money to continue this fight I've been in contact with my attorney and the Attorney Generals office and hope to be protected under the lemon law. Please think twice before engaging with such dishonest and inconsiderate people.

PLEASE!!! If you value your time, money, or peace of mind at all do not waste it is with these people. I purchased a 2013 certified pre-owned Jetta Sportwagen from Balise about 2 years ago. The sale went perfectly, and at the time I THOUGHT I was getting a nice car for a decent price. Less than 2 months after I drove off the lot I noticed a leak going into my trunk space and pooling up in the spare tire well and a rattle coming from the sunroof. They tightened a couple bolts and allegedly fixed the leak which was supposedly just a clogged drain pipe from the sunroof. A few months later I noticed the problem was persisting and getting worse so I brought it back again, and again they said they fixed it. To make a VERY long story short, between the months of December 2018 and July 2019 I had to bring my car back on 6 separate occasions and it was in their garage "under repair" for over 60 days in only 8 months, all for the same problem with the sunroof flooding my car with water. They claimed to have done multiple 8 hour water tests and could not find any leaks....my father and I took my car home that day and conducted our own test in the driveway and found exactly where the water was gushing in from in under 10 minutes. On multiple occasions they lied to me claiming repairs were made that very clearly were not, right down to a simple oil change. The interior of my car has also suffered, being taken apart and sloppily put back together multiple times. The service rep I interacted with the most was dismissive, inattentive and very condescending about my concerns. Claiming they steam cleaned and throughly dried the carpeting only to get there and find the car sitting in the lot, fogged with condensation and the carpets filthy. The service manager only seemed to want to intervene when I brought my father with me and he was forced to. The list goes on and on but my last visit really put me over the edge. My warranty is now up and the problem with the sunroof continues. When I went back a week ago they were willing to fix it still but she claimed that there was nothing they could do for me as far as temporary transportation, as I was no longer under warranty, EVEN THOUGH this is an ongoing problem that they've had multiple opportunities to fix. I work 2 jobs at over 50hrs a week and cannot be inconvenienced and without a car for an unforeseen amount of time (one repair visit once took 34 days). As I no longer have the time, patience or money to continue this fight I've been in contact with my attorney and the Attorney Generals office and hope to be protected under the lemon law. Please think twice before engaging with such dishonest and inconsiderate people.

I am very happy with the service from Balise Volkswagen. Robert Wilson is excellent with customer service making the process very easy. I purchased my first car from Robert last year and just recently purchased another car from Robert. Both times I had very good experience and would recommend seeing Robert for your next vehicle purchase. Thank you!

I own a 2014 GLI I drive it kind of aggressively but it’s well-maintained at Balis so I can do so. The car started getting louder and louder everybody else tells me it’s just the way they are Billy in the service team didn’t except that for an answer they dug into it warrantee the car cost me nothing the car is absolutely silent and it’s running perfect thank you Billy thank all your technicians for me!

We had an excellent experience with Balise Volkswagon. Adams Ibrahim was very helpful in narrowing down what was available based on my wants, and walking us through the process. We didn't feel rushed or pressured to go for newer models. From showing up at the dealership to driving a vehicle off the lot took less than four hours. Would recommend going to Balise Volkswagon.