Hurd Auto Mall

Worst service ever. I had an appointment for the first service which was part of my purchase. They did not even start my car for 28 HOURS. I called multiple times and each time I was told to leave a message and someone would get back to me. No one ever called me back, including the service manager. I can't believe that they care for customers in this fashion. I will not be going back and I recommend everyone use a different Chevy service center. Worst experience ever. Run away from them.

Once the purchase was completed, I encountered incredible delays in receiving my registration. The dealership did not initiate paperwork until a week later, Do not

I arrived today for my first service appointment at Hurd Automall after purchasing our Chevrolet Traverse a couple months ago from this same place. They offered the first maintenance appointment for free (only because it was paid for by the manufacturer). I arrived and pulled up into the bay on time for my appointment. I stood by my vehicle for 15 minutes before one of the 4 service reps in the bay actually acknowledged me. Finally, once they took my keys, they told me it would be about an hour. An hour and a half later, I went looking out in the bay and my car was sitting there....no one came to notify me that my car was ready. I waited again by my car in the bay for another ten minutes until the service rep (don't even know his name since he never introduced himself by name or anything to me) yelled accross the bay that I was "good to go". You would figure that if they want to make new customers, they would make sure that your FIRST service appointment was an exception experience and try to go above and beyond expectations. Other dealerships I've purchased cars from will provide wash/vaccum service free of charge for all service appointments. But here, I couldn't even get anyone to ackno0wledge I was there. Lost a potential service lifelong service customer. Also, I used the restroom in the waitingroom/showroom area and there was a sign that said "How to use the restroom: 1) Pee 2) Flush!". A condescending sign in the restroom for customers to see is very unprofessional as well. If there is a problem with urinals not getting flushed, look into self flushing urinals...don't leave a hand written, crappy unprofessional sign telling others "how to use the restroom". Just poor taste.

BUYER BEWARE!! What I thought was going to be a five star experience, turned out to be a one star review. Like another review listed, make sure you read your finance agreement before signing anything. I saw the vehicle I purchased, on CarGurus for a price that CarGurus listed as a great deal. For over a week, that price hadn't changed. Because that was the price listed, I didn't bother to haggle with Hurd over it. It wasn't until after I got home, that I noticed a different price on the finance paper. It was $400.00 more than the price listed on CarGurus. When I called Hurd to question it, I was told they reevaluate the market every three months and I JUST HAPPENED to buy it on the day it was changed. REALLY?? Obviously customer satisfaction and a five star rating doesn't mean as much to them as the $400.00 in their pocket. Make sure you read and question everything before signing. My mistake.

I had been looking for a specific vehicle for awhile. A friend had found what I was looking for at Hurd. It was about a two hour drive for me. I went and looked and had signed purchase order on late on a Saturday and was scheduled to return on Wednesday with bank check to pickup vehicle. I called with a question when I was on way and learned the vehicle was sold to someone else. The sales manager rudely advised that I should have gone with their financing that was a higher rate than my bank and it would not have been an issue! I had a signed PO so it should not have been sold to others. They were rude and unprofessional. I wouldn't recommend them to anyone. There are plenty of other car dealers that conduct business with ethical practices. The management team at Hurd supports the reputation of used car salesmen. They are unprofessional, dishonest and rude.

Frontline sale people cannot make any decisions. The finance and sales managers are high pressure, rude and unethical. I signed a purchase agreement on a Saturday with scheduled appointment to pickup vehicle on Wednesday. It was a two hour drive for me. I was driving there with bank check, as scheduled, and learned they sold vehicle to someone else. They said I should have taken the higher rate financing and it would not have been a problem. I was preapproved for a low rate already and had disclosed that at time I signed PO. Classic bait and switch. Unethical, unprofessional classic used car salesmen. Don't waste your time at Hurd. There are plenty of other places that are honest and upright.

Went in looking for a new car due to covid and losing my job, furlough sucks! Anyway they helped me despite my chapter 7 and being on unemployment when no one else would. I got into a 2016 fully loaded buick suv that is purple my all time favorite color for LESS then I was paying for a car with half the stuff in it. Anyway my sales person was great the place was great! Totally going back, getting a convertible next!

I received excellent service purchasing my used Ram 1500 pickup. Lilian, my sales person was great and she attended to details like the registration application carefully. Nice low pressure sales team, informative and not arm-twisting. I would definitely buy again from this dealership. I don't say that about all the other dealers I have purchased from in the past!

***Buyer Beware, They Lie**** Make sure you read every line on the contract and don't rely on the sales staff to explain anything. They lie right to your face. I made the mistake, please learn from it. I leased and was lied to about the termination of the contract. I am not bitter, I just want others to be aware of the kind of people they are dealing with. It is my fault, I should have read every line. I will never do business with Hurd or GM for that matter ever again. Please be careful. If I could have given negative stars I would have.

Very good service all around . Went to buy my first truck , I knew what I wanted and thanks to the sales man (Angel) he made it happen .