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Hurd Auto Mall

(901 reviews)
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(901 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hurd Auto Mall from DealerRater.

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ABSOLUTELY FANTASTIC!!!

JOE AND TARREN ARE ABSOLUTELY FANTASTC. THIS IS THE SECOND VEHICLE THAT WE HAVE PURCHASED FROM HURD AND FROM JOE MARZILLI. TARREN SET UP THE APPOINTMENT AND JOE SOLD US A 2014 GMC SIERRA SLE ON 6/10/14 AND WE PICKED IT UP TONIGHT. I WOULD RECOMMEND THE HURD TEAM TO ANYONE ANY TIME. MARYELLEN SHARDLOW AND KEVIN MAYNARD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hurd Auto Mall is the way to go!

I recently just leased a Chevy Cruze LS from Hurd Auto Mall in Johnston and my dealer Brian was excellent! Very friendly and personable. It's my first time leasing a car and he was very patient and curtious through out the entire process. I would definitly recommend this dealership and Brian as a dealer to anyone in the future that I know, who will be looking for a vehicle. And I'm loving my new car! Not only is the cruze fabulous looking, but it has a smooth drive, great on gas and has a ton of features!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hurd Stepped Up To Save Our Vacation

Earlier this year my wife and I bought a 2010 GMC Yukon XL at Hurd Automall. As part of the negotiations, we told Gene and Chip that we needed to be sure the registration was in place by a certain date because we needed the truck for our annual family vacation in Florida. They both assured us that this would be no problem. Well something unforseen happened, and there was a problem with getting the truck registered in time for our departure. Not having the truck would have been devastating to our vacation, but Hurd stepped up and provided an equivalent substitute vehicle for us to use for the trip. Many thanks to Gene Gaviani, Chip Regine, Wendy Bowen, and Chris Hurd for making our vacation a very happy one. Ron in Portsmouth, RI

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

kevin myatt

Jordan is a great sales person very friendly and personable.my new Buick Regal GS is beautiful and exceeded my expectations. Buick is no longer your father's vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Leased a 2014 Chevy Silverado High Country

This is the sencond truck I have purchased from David Anderson is the last month. He is great to work with and bent over backwards to make sure I got everything I asked for and more. I highly recommend that you shop for your next car at Hurd Auto Mall and ask for David Anderson to help you. he is very honest and does anything to make sure you are happy. He makes you feel so comfortable. I gave them the highest reviews possible on everything because the handle everything to a perfect tee. David Richards is one of the store managers and he also is great. He is very easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2014 GMC Sierra 4x4, double cab

Started my research at Hurd after buying a new Silverado in the past. Drove through the lot and found the truck I could see myself in. It was just at closing on Saturday evening. Jordan grabbed the keys and showed me the truck even after hours. After the wife and I left the dealership, I told her what a great guy Jordan was. Monday he found me the rebates and the payment that I was comfortable with. If you are tired of the BS, go see my guy Jordan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Service and Friendliness

I searched for a pre-owned Maxima and came up with Hurd Auto Mall which was about 2 hours away from me. I arranged a visit with their internet sales woman Alysa and made an appointment, met Gene who had the card up front ready to drive and I ended up purchasing the vehicle. John the manager was awesome. He was not able to knock off as much as I thought but in the end, the car was exactly what I wanted and we came back a week later to sign the deal and drive the car home. Gene also arranged to mail my plates. If you go see them, I highly recommend seeing Gene. He is really nice, will get you whatever you need, great coffee, great showroom and place to go see cars and he will give you a tour. I don't have a lot of history with the Hurd family but I was really impressed. Seemed as if they are really trying hard to win customer loyalty. I told Gene I would write a review so just go see them - be nice and they will treat you really well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great Experience

Bought a 2013 Cadillac SRX and the Salesman, Larry Lemoi was an absolute joy to work with. The transaction was short, smooth, and Larry even came in on his day off to deliver the car. I would recommend anybody that is in the area looking for a new or used car, check out Hurd and ask for Larry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Acadia Purchase

Great sales buying experience. Information was accurately presented. Sales associate asked if we'd like to keep the vehical over for an extended stay before buying. That was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy buy

Very easy to work with. There was no surprises. They have competitive prices and everyone I worked with were nice and helpful. I would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.