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Hurd Auto Mall

(901 reviews)
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(901 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hurd Auto Mall from DealerRater.

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Great experience!

Just picked up my new Equinox and couldn't be happier. Brian was very helpful and worked with me to get the price I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GMC Yukon XL

Best SUV on the market. Increase in family size results in an upgrade in vehicle seating. Got to love when everything works in your favor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New SUV Purchase

My name is Ed Skinner and I have purchased a vehicle from Hurd,and my parents have bought 3 vehicles from this dealership, I and have always had the vehicle serviced at the dealership, currently I am working with Bob Hein on purchasing a 2014 Buick Enclave and couldn't be more pleased with how thorough and how much information Bob has given me through this process. I would definitely recommend this dealership and Bob.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

customer service

My wife bought a Chevy Malibu back in Dec and we dealt with Marcin. He proved to be very professional and helpful. He was not pushy, which would have annoyed me to no end. When I decided to buy a new car I went back and talked to Marcin again. I had pretty much decided on a Buick, but I went to the Chevy building to see Marcin. He got a Buick for me to test drive and I decided that was what I wanted. We concluded the deal in a short time that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Comfortable Experience

Found car online and went to Hurd Auto Mall to see the vehicle. Bob Hein was my first point of contact and he made the process comfortable and stress free from the start. Bob's personality and professionalism kept me in the showroom and I got the vehicle I wanted. Very happy with Bob and Hurd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Wonderful experience

My salesman bob was very curtious and helpful. He was knowledgable at helping activate the bluetooth and encore on -board systems. Pleasure to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership

I recently purchased a 2014 corvette stingray and Charlie and Anthony went out of there way to help me and treated me very well ...I still stop by to visit and would highly recommend this dealership to anyone ...couldn't have asked for a better place to purchase my car ...Charlie showed me everything about my new car and still sends me update today...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience and incredible follow through

My finance and I were looking at various mid size SUV's. We had looked at around 5 different makes and 5 different dealerships. But when we walked into Hurd Automall in Johnston we both fell in love with the GMC Terrain. Our salesperson, Bob was very knowledgable and helpful with our questions and concerns. And after a few hours of haggling (lol) we walked out with our brand new 2014 Terrain. Thank you Bob and Chip can't wait to buy my truck through them next year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Good Deal

After visiting the local Cadillac and Lexus dealerships I decided to stop off at Hurd Auto Mall on my way home from work the next day. I just wanted to see how the La Crosse handled compared to the other two vehicles and see if I could get a better value for my money. The sales person who worked with me, Robert Hein, was professional and knowledgeable and spent more than enough time to answer my questions and tailor the vehicle to my wants and needs. Most dealers will lead you to the car that THEY want you to buy, not Robert, he asked a lot of questions and let me walk around the entire lot trying any vehicle I wanted. As a Financial Consultant I'm sure that I wasn't the easiest customer that he ever dealt with, but he handled my questions with patience and professionalism. I will refer my friends, family and clients in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Joseph Marzilli

I just want to say Joe made a very bad day into a pleasant day. With his knowledge and friendliness my husband & I walked away with a beautiful Gmc Acadia Thank you again Joe Marzilli Barbara & Leo Martin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.