Hurd Auto Mall

We purchased our truck in 2019. We had specific wants, the truck had to be a standard shift. Marcin Orybkiewicz went above and beyond in finding a truck that met our needs. He found a vehicle for us and from start to finish it was a flawless transaction. All in all, from start to finish it was one of the best experiences we have had when purchasing an automobile. We continued our relationship with Hurd Auto until we moved to New Hampshie. The service department is excellent. We found them to be comptent and quick with limited amount of waiting time. Marcin and Hurd Auto made purchasing and maintaining a new vehicle a pleasant experience.

Never again! Their service department is terrible! When you book an appointment, and it's confirmed, they deny receiving it, or claim that they cannot complete the service

I bought a new Chevy Blazer RS from Hurd Auto. My salesman was Joe Burke and he made the buying process very smooth . He helped find the perfect car and everything went great.

Extremely Disappointed with Hurd Auto Mall’s Service Department I have been bringing my truck to Hurd Auto Mall’s service department for years—mainly out of convenience due to its proximity to my home. Unfortunately, that convenience is no longer enough to justify the continued lack of professionalism, accountability, and urgency I’ve experienced, especially during this most recent visit. I brought my truck in on July 1st for a rear brake replacement and to have the check engine light diagnosed. While they were quick to accept the work, over two weeks later, not even a basic diagnostic has been run. Every phone call I’ve made to follow up has resulted in the same vague response: “I don’t know when we’ll get to it,” or my personal favorite, “I want this truck done as bad as you,” which seems to be their go-to line. Despite their delays, I’ve received no proactive updates—only the information I’m able to get by calling repeatedly. When I ask about alternative transportation or a rental while I wait, I’m told I might qualify for one if the work is warranty-related—but they can’t determine that because they haven’t even looked at the truck. None of these complications or limitations were disclosed when I dropped the truck off. To make matters worse, last week I received a sales call from Hurd—they didn’t even realize my vehicle was in their shop—and were encouraging me to bring it in for service. The irony was beyond frustrating. This is not the first time I’ve had issues here. I’ve experienced multiple delays with repeat emissions-related warranty work, poor communication, and exaggerated pricing—such as being quoted $4,500 for a radiator repair that another shop (Midas) completed within two days for $1,250. After receiving yet another empty promise of an update (which never came), I’ve decided to pick up my vehicle and take my business to Tasca Buick GMC, who assured me they’d have an answer—whether routine or warranty—in just a few days. In short, if you value time, communication, or even basic customer service, I strongly recommend avoiding Hurd Auto Mall’s service department. My loyalty was based on location, but the continued disorganization and disregard for customers has made it clear: the inconvenience of going elsewhere is worth the peace of mind.

Good sales team and good truck selection thanks Todd Todd Todd Todd Todd hi hi hi hi hi hi hi hi hi hi hi hello hello

Purchased a 2020 equinox with agreement that we had 1yr full warranty. Within days of purchase we noticed a problem with driver side door. They ignored our request for repair for many months and 1 month before warranty expired they outright refused to fix the door.

Purchased a 2020 equinox with 1yr warranty. Within days found a problem with driver door that refused to fix. Beware! They don't keep promises.

I hate car shopping, but Marcin made it easy. There was a delay in getting my registration due to the holiday and weekends, but overall, it was as close to a pleasure as buying a car can be. Kudos to Mike in management and the woman in financial services. They moved things along.

I was called to pick-up my vehicle on the 21st, when I arrived the service person did not take time to speak with me professionally about what was repaired. Could have been an off day. However, my A/C was still blowing (hot) air and the engine had coolant splash spots all over the area of engine air filter and coolant supply. Yes, I take care of what I have, and I am very satisfied with my Chevy Silverado Z71 4x4. I don't ask for much, I just expect professional communication without personal judgement, which has nothing to do with getting a vehicle repaired. I expect to keep my truck even after I am able to purchase a New Tahoe in the future, when I get back to Colorado to the Dealer Ed Bozart Chevrolet that has been great to me since day one of purchase. Not so much where I happen to be currently. I Love my GM Vehicles. Thank you for asking

Just purchased a 2016 GMC Canyon, purchasing from Hurd was the best, very easy to work with, Joe and Chris, and my finance girl was awesome!! I highly recommend Hurd Group, they make you feel like you are the most important customer, no hassles and no pressure.