Reviews
Write a reviewThe best advice I can give you to to stir clear of this
The best advice I can give you to to stir clear of this dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wait for hours anyways. The prices on their website don't reflect what they actually want to charge you for cars. They don't really answer questions unless if makes their cars look great. Customer service means nothing to them. They only care about selling cars.
The best advice I can give you to to stir clear of this
The best advice I can give you to to stir clear of this dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wait for hours anyways. The prices on their website don't reflect what they actually want to charge you for cars. They don't really answer questions unless if makes their cars look great. Customer service means nothing to them. They only care about selling cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I’ve been buying trucks from Wayne since 2012.
I’ve been buying trucks from Wayne since 2012. Won’t buy from anyone else.
I’ve been buying trucks from Wayne since 2012.
I’ve been buying trucks from Wayne since 2012. Won’t buy from anyone else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salesman
Excellent Service, Josh was an excellent source of information. He made the car buying experience fantastic and easy. I would definitely recommend my family and friends to buy a car at Paul masse
Salesman
Excellent Service, Josh was an excellent source of information. He made the car buying experience fantastic and easy. I would definitely recommend my family and friends to buy a car at Paul masse
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your business and your survey, Ray. Bob Masse General Manager
Hands down Best dealership I have ever used every person
Hands down Best dealership I have ever used every person from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price this is where I would buy, I checked all over New England could not find a better price for the vehicle I bought .First time in my life I walked out of an auto dealership and felt I did the right thing . Not one bit of buyers remorse , FOUND MY DEALER THANK YOU, Aaron T,Erich H.and Crystal C .........I will be back ....Ed St.Onge
Hands down Best dealership I have ever used every person
Hands down Best dealership I have ever used every person from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price this is where I would buy, I checked all over New England could not find a better price for the vehicle I bought .First time in my life I walked out of an auto dealership and felt I did the right thing . Not one bit of buyers remorse , FOUND MY DEALER THANK YOU, Aaron T,Erich H.and Crystal C .........I will be back ....Ed St.Onge
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks again
Scheduled service
Just an oil change, but then air conditioner found to have mold? Had to have more done than expected.
Scheduled service
Just an oil change, but then air conditioner found to have mold? Had to have more done than expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business, Betty. We appreciate your feedback. Bob Masse General Manager
Great Experience!
Very nice environment, great customer service, smooth and quick process!
Great Experience!
Very nice environment, great customer service, smooth and quick process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Adiana. We greatly appreciate your business. Bob Masse General Manager
My review
Joshua Joseph is an impeccable and considerate salesman.He understood my needs and came through. We bought 2 cars thanks to him
My review
Joshua Joseph is an impeccable and considerate salesman.He understood my needs and came through. We bought 2 cars thanks to him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review; we are happy to pass along your comments to Joshua the team here at Paul Masse Chevrolet! We appreciate your business! Customer Experience Team
New vehicle purchase from Paul Masse Chevrolet
Our sales representative was Wayne Guindon. He was great. Right from the start he welcomed my wife & I in and showed us the some of the car models we were interested in. He was very professional and polite. He made the buying experience very easy. Wayne was also very knowledgeable of the vehicle we were purchasing. When my next lease is at it?s end I will definitely be going Wayne a call.
New vehicle purchase from Paul Masse Chevrolet
Our sales representative was Wayne Guindon. He was great. Right from the start he welcomed my wife & I in and showed us the some of the car models we were interested in. He was very professional and polite. He made the buying experience very easy. Wayne was also very knowledgeable of the vehicle we were purchasing. When my next lease is at it?s end I will definitely be going Wayne a call.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your business, Michael. We look forward to serving you again in the future. Bob Masse General Manager
Corey in sales, Alex in service and Bob Masse himself all
Corey in sales, Alex in service and Bob Masse himself all get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service was verry professional and communicated with his technician all of my concerns with some being easy and others verry difficult. Repairs were made in a timely manor and done correctly. I thank them all along with Bob Masse for going out of his way to meet my wife and I asking if we needed any help or had any concerns. Excellent job to all of the team!
Corey in sales, Alex in service and Bob Masse himself all
Corey in sales, Alex in service and Bob Masse himself all get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service was verry professional and communicated with his technician all of my concerns with some being easy and others verry difficult. Repairs were made in a timely manor and done correctly. I thank them all along with Bob Masse for going out of his way to meet my wife and I asking if we needed any help or had any concerns. Excellent job to all of the team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paul Masse Chevrolet, East Providence, RI
Even if something does go wrong (mechanical issues/factory defects) ... Paul Masse goes above and beyond to make it right. I've been buying/leasing through Gino for years ... always a pleasure!
Paul Masse Chevrolet, East Providence, RI
Even if something does go wrong (mechanical issues/factory defects) ... Paul Masse goes above and beyond to make it right. I've been buying/leasing through Gino for years ... always a pleasure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your continued business, Karen. Bob Masse General Manager