Paul Masse Chevrolet

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

4.8
(489 reviews)
Visit Paul Masse Chevrolet
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 892-0153 (888) 892-0153
Used (888) 830-3152 (888) 830-3152
Service (888) 928-4204 (888) 928-4204

Inventory

See all 412 vehicles from this dealership.

Reviews

4.8
(489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Masse Chevrolet from DealerRater.

Want to share your experience with this dealership?

Write a review
1.0

The best advice I can give you to to stir clear of this

The best advice I can give you to to stir clear of this dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wait for hours anyways. The prices on their website don't reflect what they actually want to charge you for cars. They don't really answer questions unless if makes their cars look great. Customer service means nothing to them. They only care about selling cars.

1.0

The best advice I can give you to to stir clear of this

The best advice I can give you to to stir clear of this dealership. I have never experienced anything like what I have experienced at this dealership. Appointments are meaningless. They will make you wait for hours anyways. The prices on their website don't reflect what they actually want to charge you for cars. They don't really answer questions unless if makes their cars look great. Customer service means nothing to them. They only care about selling cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

I’ve been buying trucks from Wayne since 2012.

I’ve been buying trucks from Wayne since 2012. Won’t buy from anyone else.

5.0

I’ve been buying trucks from Wayne since 2012.

I’ve been buying trucks from Wayne since 2012. Won’t buy from anyone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Salesman

Excellent Service, Josh was an excellent source of information. He made the car buying experience fantastic and easy. I would definitely recommend my family and friends to buy a car at Paul masse

5.0

Salesman

Excellent Service, Josh was an excellent source of information. He made the car buying experience fantastic and easy. I would definitely recommend my family and friends to buy a car at Paul masse

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you very much for your business and your survey, Ray. Bob Masse General Manager

Show full review
5.0

Hands down Best dealership I have ever used every person

Hands down Best dealership I have ever used every person from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price this is where I would buy, I checked all over New England could not find a better price for the vehicle I bought .First time in my life I walked out of an auto dealership and felt I did the right thing . Not one bit of buyers remorse , FOUND MY DEALER THANK YOU, Aaron T,Erich H.and Crystal C .........I will be back ....Ed St.Onge

5.0

Hands down Best dealership I have ever used every person

Hands down Best dealership I have ever used every person from sales managers to salesman to finance just made this process so simple. I new right from the first conversation I had just inquiring on price this is where I would buy, I checked all over New England could not find a better price for the vehicle I bought .First time in my life I walked out of an auto dealership and felt I did the right thing . Not one bit of buyers remorse , FOUND MY DEALER THANK YOU, Aaron T,Erich H.and Crystal C .........I will be back ....Ed St.Onge

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thanks again

Show full review
4.0

Scheduled service

Just an oil change, but then air conditioner found to have mold? Had to have more done than expected.

4.0

Scheduled service

Just an oil change, but then air conditioner found to have mold? Had to have more done than expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for your business, Betty. We appreciate your feedback. Bob Masse General Manager

Show full review
5.0

Great Experience!

Very nice environment, great customer service, smooth and quick process!

5.0

Great Experience!

Very nice environment, great customer service, smooth and quick process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for your great review, Adiana. We greatly appreciate your business. Bob Masse General Manager

Show full review
5.0

My review

Joshua Joseph is an impeccable and considerate salesman.He understood my needs and came through. We bought 2 cars thanks to him

5.0

My review

Joshua Joseph is an impeccable and considerate salesman.He understood my needs and came through. We bought 2 cars thanks to him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for your kind review; we are happy to pass along your comments to Joshua the team here at Paul Masse Chevrolet! We appreciate your business! Customer Experience Team

Show full review
5.0

New vehicle purchase from Paul Masse Chevrolet

Our sales representative was Wayne Guindon. He was great. Right from the start he welcomed my wife & I in and showed us the some of the car models we were interested in. He was very professional and polite. He made the buying experience very easy. Wayne was also very knowledgeable of the vehicle we were purchasing. When my next lease is at it?s end I will definitely be going Wayne a call.

5.0

New vehicle purchase from Paul Masse Chevrolet

Our sales representative was Wayne Guindon. He was great. Right from the start he welcomed my wife & I in and showed us the some of the car models we were interested in. He was very professional and polite. He made the buying experience very easy. Wayne was also very knowledgeable of the vehicle we were purchasing. When my next lease is at it?s end I will definitely be going Wayne a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you very much for your business, Michael. We look forward to serving you again in the future. Bob Masse General Manager

Show full review
5.0

Corey in sales, Alex in service and Bob Masse himself all

Corey in sales, Alex in service and Bob Masse himself all get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service was verry professional and communicated with his technician all of my concerns with some being easy and others verry difficult. Repairs were made in a timely manor and done correctly. I thank them all along with Bob Masse for going out of his way to meet my wife and I asking if we needed any help or had any concerns. Excellent job to all of the team!

5.0

Corey in sales, Alex in service and Bob Masse himself all

Corey in sales, Alex in service and Bob Masse himself all get 5 stars. I bought a used Tahoe a couple of months ago and sent it into the service department recently for a couple of issues. Alex in service was verry professional and communicated with his technician all of my concerns with some being easy and others verry difficult. Repairs were made in a timely manor and done correctly. I thank them all along with Bob Masse for going out of his way to meet my wife and I asking if we needed any help or had any concerns. Excellent job to all of the team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Paul Masse Chevrolet, East Providence, RI

Even if something does go wrong (mechanical issues/factory defects) ... Paul Masse goes above and beyond to make it right. I've been buying/leasing through Gino for years ... always a pleasure!

5.0

Paul Masse Chevrolet, East Providence, RI

Even if something does go wrong (mechanical issues/factory defects) ... Paul Masse goes above and beyond to make it right. I've been buying/leasing through Gino for years ... always a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you very much for your continued business, Karen. Bob Masse General Manager

Show full review
See all 489 reviews