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Reviews
Dissatisfied with the service especially management.
Dissatisfied with the service especially management. Matt told me just because my app connect wasn't working I should take the brand new car anyway. Even After the head mechanic talked to Volkswagon and they said they didn't know what was wrong with the vehicle. Had the vehicle 1 day and had to bring it back. Was promised by Matt the exact same vehicle, nope didn't happen. More features were in the other car and they charged me the same price. Referred someone and still haven't received that $100. Tinted the truck and it was sent back still haven't received my $300 payment for that. Email was sent on Monday March 2nd to Matt and other managers. and it's March 6th and still haven't heard from a member of management. I've been purchasing Volkswagon from this dealership under other owners since 2009 and have never had this type of experience.
Dissatisfied with the service especially management.
Dissatisfied with the service especially management. Matt told me just because my app connect wasn't working I should take the brand new car anyway. Even After the head mechanic talked to Volkswagon and they said they didn't know what was wrong with the vehicle. Had the vehicle 1 day and had to bring it back. Was promised by Matt the exact same vehicle, nope didn't happen. More features were in the other car and they charged me the same price. Referred someone and still haven't received that $100. Tinted the truck and it was sent back still haven't received my $300 payment for that. Email was sent on Monday March 2nd to Matt and other managers. and it's March 6th and still haven't heard from a member of management. I've been purchasing Volkswagon from this dealership under other owners since 2009 and have never had this type of experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Debra, I am not sure on what the miscommunication is but we did take you out of a vehicle and put you into the same trim level that was higher priced but still at the same payment as the lesser one. So you actually received a more expensive vehicle than you originally purchased to make up for the issue as we explained when showing both window stickers. The check request was sent to the office and is being mailed directly to your address as promised. Please reach out to us directly with any issues as we have tried calling multiple times to resolve this but we keep getting hung up on.
Salesman O was excellent.
Salesman O was excellent. The service dept. lied about the pre sale inspection. Bad brakes...bad tie rods. I was sold an unsafe vehicle. I took it back twice. I took it to a certified mechanic he found many safety issues. This should be escalated.
Salesman O was excellent.
Salesman O was excellent. The service dept. lied about the pre sale inspection. Bad brakes...bad tie rods. I was sold an unsafe vehicle. I took it back twice. I took it to a certified mechanic he found many safety issues. This should be escalated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Professional the job was mostly an all day task and they
Professional the job was mostly an all day task and they tried to make sure the job was done in a timely manner. The only thing it would be nice if you had loaners
Professional the job was mostly an all day task and they
Professional the job was mostly an all day task and they tried to make sure the job was done in a timely manner. The only thing it would be nice if you had loaners
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great Service was great and the people were
Service was great Service was great and the people were nice Restrooms were very clean
Service was great Service was great and the people were
Service was great Service was great and the people were nice Restrooms were very clean
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Great service. An overall wonderful experience No problem it was groovy groovy groovy groovy groovy
Great service.
Great service. An overall wonderful experience No problem it was groovy groovy groovy groovy groovy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick easy and affordable He moved items around in order
Quick easy and affordable He moved items around in order to accommodate my schedule and budget
Quick easy and affordable He moved items around in order
Quick easy and affordable He moved items around in order to accommodate my schedule and budget
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was very helpful and the process was smooth as
Everyone was very helpful and the process was smooth as usual Everyone was very helpful and the process was smooth as usual. Nick and Gerardo are very helpful
Everyone was very helpful and the process was smooth as
Everyone was very helpful and the process was smooth as usual Everyone was very helpful and the process was smooth as usual. Nick and Gerardo are very helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
No The dealer manager was rude and unprofessional Mitch
No The dealer manager was rude and unprofessional Mitch salesperson was great It was an okay experience
No The dealer manager was rude and unprofessional Mitch
No The dealer manager was rude and unprofessional Mitch salesperson was great It was an okay experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Very professional, nice and courteous Roberto was very
Very professional, nice and courteous Roberto was very professional. He demonstrated excellent customer service skills
Very professional, nice and courteous Roberto was very
Very professional, nice and courteous Roberto was very professional. He demonstrated excellent customer service skills
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was told up front the cost and estimated time it would
I was told up front the cost and estimated time it would be completed Very satisfied
I was told up front the cost and estimated time it would
I was told up front the cost and estimated time it would be completed Very satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair