Volkswagen of Orland Park

Mohammad Aatef & Yasmin the best customer service they are the stars of this dealer thank you Mr. Amjad you did great

Intentionally deceitful. Volkswagen of Orland Park operates using multiple methods of fraud to deceive the consumer. Their website lists enticing "Dealer Discounts" advertising a vehicle price below MSRP, but then will add massive mark ups disguised as mysterious "addendums and packages." Specifically, they advertised a $2,382 discount off MSRP only to add $5k for market adjustment and a mandatory "protection package" for $2,995 that I could not opt out of. In addition, the manager (MJ Hafeez) massively undervalued my trade-in offering $6k - $8k below Kelly Blue Book. All of this was explicitly discussed, but not disclosed when speaking with the salesperson over the phone prior to making an hour drive to the dealer. Volkswagen of Orland Park intentionally misrepresented the vehicle price and withheld details on non-optional packages. VW makes great cars, but please take your business elsewhere.

Intentionally deceitful. Volkswagen of Orland Park operates using multiple methods of fraud to deceive the consumer. Their website lists enticing "Dealer Discounts" advertising a vehicle price below MSRP, but then will add massive mark ups disguised as mysterious "addendums and packages." Specifically, they advertised a $2,382 discount off MSRP only to add $5k for market adjustment and a mandatory "protection package" for $2,995 that I could not opt out of. In addition, the manager (MJ Hafeez) massively undervalued my trade-in offering $6k - $8k below Kelly Blue Book. All of this was explicitly discussed, but not disclosed when speaking with the salesperson over the phone prior to making an hour drive to the dealer. Volkswagen of Orland Park intentionally misrepresented the vehicle price and withheld details on non-optional packages. VW makes great cars, but please take your business elsewhere.

Purchased a 2022 Jetta Sport. Adalia was professional, polite and very helpful with answering questions and assisting us with finance options. The dealership was very busy, yet still we were assisted quickly. I am very satisfied with the automobile and would highly recommend visiting this location for purchasing a car.

Made an appointment with Dave, confirmed appointment on the way to dealer and waited at unmanned front counter for 20 minutes before finally leaving. Found the car I was interested in the lot by myself and looked at it for probably another 15 or 20 minutes. No one ever came out to assist me and so I left dealership without ever speaking to anyone.

I should have noticed all the one star reviews before going here. I made an appointment 1 day in advance to view a car, then drove 3.5hrs to view the car. I then had to wait almost an 1hr for them to find the keys and even find the car to show it to me. Then find out they force you to pay $2600 in fees to put on a protectant it doesn't even need. Also found out they won't even negotiate a $1 off their listed price. This isn't covid times anymore. Against my best judgement, the car was nice, so I was actually going to purchase the car, but decided not to last minute due to the sales manager having the absolute worst condescendingly aggressive and rude attitude toward me and my wife that I've ever experienced. For what I hoped was going to be a great day, turned out to be a very disappointing experience. Please read the other reviews, avoid this place, and simply go to the next dealer.

Alex helped me as much as he could and did an amazing job at it. Meaning this is the first time I came to purchase a used car without the help of a co signer. He did a fantastic job at getting what needed to be done, done. Thank you for your help. A big help also goes to Moe in Finance department. He helped me and went through all the details to get me in my new car as fast and reliable as possible. Thank you both.

I went in to check out a car. They told me I couldn’t test drive the car unless they ran a full credit application. I was trading in a 62k car for a 46k car … clearly I’m qualified … what a joke of a dealer ! Their loss!

I went in to check out a car. They told me I couldn’t test drive the car unless they ran a full credit application. I was trading in a 62k car for a 46k car … clearly I’m qualified … what a joke of a dealer ! Their loss!

Their finance person is extremely helpful and pleasant to work with, and I ended up getting the car that I wanted, but I paid an additional $1,700 for it than I was expecting. At the end of the day, it was my own fault for not asking more questions, but there was absolutely no mention of the charges online or through email correspondence until the salesperson gave me a quote for the vehicle. He didn't explain the charges, and I assumed that they were protection packages that could be removed since they were never previously mentioned, and were separate from the quoted vehicle price that we had already discussed several times; unfortunately, I found out 3 days later that they were additional services that the dealership had already applied to the car that I did not want or ask for. So essentially, a hidden fee. If you choose to buy a car from here, make sure you ask a lot of questions about the extra fees and which ones are indispensable, especially ones that are not mentioned to you at all prior to receiving the quote.