Volkswagen of Orland Park Hours
Oil, Filter Change
Cabin Filter Replacement
Buyer beware s the saying goes. Worst service ever... took my new car in for tire repair and they put a used wheel back on my car insisting that the wheel... that was clearly painted and peeling was what came off my the new car I purchased from them. Service manager ED vehemently denied that they made a mistake putting the wrong wheel back on my car. Only after escalation to the sales manager did they "find" my wheel days later. Having abnormal wear on my tires I asked service manager to check the alignment under the car's warranty and they refused. Called VW corporate to escalate an was told the dealer will call me and never did. Escalating once again with VW corporate now over a month and no reply. Purchased the perma seal protection plan (Huge Mistake) with my new car and when trying to have it serviced under the agreement the service manager laughed saying that they do do perma seal service am that I had to talk to sales whom told me to call permaseal they just sell the product. Later I learned from the perma seal service technician that the dealer never applied to the vehicle. After addressing this matter with the service manager he laughed saying that he has nothing to do with what sales. Clearly a big problem at VW of Orland as internally the service manager points the finger at sales and vice versa. Finally I tried to have the car serviced under a recall notice and they refused stating that it would be months before they have an opening for recall work. So I took my car the next day to another VW dealer 20 miles away to have the work done in less than an hour. Thought VW and VW of Orland was different from back garage repair shops but clearly they are not.
The manager and service team need more training in customer service. I was Very Disappointed and frustrated with my last service visit in December 2019.... I brought my car for repair for an accident December 13. I had approximately $4000 of damage. I have been coming to this location for seven years and to have my VW serviced and only wanted this location to service my car. (My employer also bought and leased cars here at my suggestion). I was very frustrated with the Very Poor follow-up and Rude phone etiquette. This service center is Very unorganized. A few things happened. One example, I returned a call to VW (same day, 2 minutes after I received call) to get information about my receipt. The person that called never left a message, I called back and no one could tell who called, no one could find out, they weren't able to check my account. I asked to speak with the manager (who I met two days before and who had my paperwork) the woman who answered the phone said the manager didn't remember anything and could not call me back. She was rude and sarcastic. The initial person handling this request was off that day. I spoke with him two days and he said they use written notes to communicate and he didn't receive any notes. I said don't you have Email. He said yes but they don't use it. This is absolutely Ridiculous!!! Can this service location Please step into the 21st century and use email as a tool to assist with follow-up and servicing customers.
Very accommodating! Always polite and knowledable! My family has bought new and used from here and we keep going back. Love this place!
Meghan, thank you for providing us with feedback regarding your recent visit. Our team works hard to keep our customers coming back to Volkswagen of O...rland Park and it's great to hear of your continued business. We appreciate your loyalty and kind words and we look forward to seeing you again! Sincerely, Bruce Phillips | firstname.lastname@example.org | General Manager (708) 428-5000
After reading the reviews, I will not be buying a car from this place! Thanks to all the people who wrote these reviews. I had plans to purchase a used... car from them.
We recently purchased a used vehicle from VW Orland Park. It is my fourth car purchase (the other three were from other dealerships), and it was by far... the worst experience I've had. I'll dig into examples, but for those of you who don't want to read a novel - just know that this is the last place you should go to buy a vehicle. - When we agreed to purchase the vehicle, one requirement we had was that the vehicle had to have two key fobs. We needed that before we signed. They initially only had one key, but then miraculously found the second. So we signed. Turns out, that key was NOT to the car that they sold us - it was a random key that they found and passed off as the key for our car. When we went back to inquire, they told us there was nothing that they could do. - Another requirement (that they provided an IOU for) was that they were to replace the tires and fix a small dent. While they did do that, the entire process was extremely painful. In the IOU, they promised to give us three tire options to choose from. They did not do that - they purchased the tires and told us that was what we were getting. Fine. We'll let that go. The service manager called to set up an appointment for service, and we brought the car in only to find out there was no communication between sales and service, and service told us they'd have to send the car out for repairs, but they wouldn't be able to do that for three weeks. The IOU said the car would be fixed within four weeks of purchase, and we were already three weeks past purchase. We pushed back, and they reluctantly agreed to get it done. Fast forward two weeks, and we call them to ask about the vehicle. Service says it's done; I take time off of work to go pick the car up. I get there, and the car is NOT done. The repairs they promised to make were not complete. The service manager said he'd be able to get it fixed in 1-2 days. Fast forward one week, and we still haven't heard from them, so we call, and they tell us the vehicle is done. My husband went in to get it this time, and he arrived to find the inside of our vehicle in terrible condition - trash everywhere, our backseat down and the entire back of the vehicle was dirty, like someone had loaded something in our vehicle. He went in to ask and they had nothing to say. They only offered a free detail after the winter months, which - no thank you, I will never be taking my vehicle back there again. As my husband was checking out, the service rep, Hillary, told my husband that she tried calling me multiple times over the weekend and I never answered (not true, and I'm happy to share my phone records to prove that), and was extremely rude to him. She said the tire sensor light was on in our car (mind you, this is about two weeks past when they put the new tires on), and they wanted to let us know they were going to add a new tire sensor. Which they missed to begin with. Long story short - they are rude, they manipulate, and their customer service is absolute trash. I should have listened to the reviews. Lesson learned.
They’ll give you a full tank if you leave a positive review...that’s where the 2.5 stars came from. The rest of the buyers are being honest. They tried... to sell me a gps tracking service. I declined. Then they went ahead and put it in the agreement (at a lower cost) hoping I wouldn’t see it. I point it out. When I decline something, that means decline. Dealer called a couple days later. Said they install the GPS tracker in every vehicle they sell and was trying to recoup their money. That isn’t my fault and I’m still not fond of them tapping into my wiring to install something without my initial knowledge. For a device I didn’t want. Their rating of 2.5 stars is overrated.
This dealership is currently changing over to a new owner, I would expect some confusion with processes and staff, always happens. My concern is the... follow through or hand off. I purchased a nice Cadillac 2011 with low miles and main POC was Matt Kutyna and was handed off to Natalia Szwab once we drove 2hrs to close the deal. The closing took too long we were there 3 hrs but my concern was the receiving of the car itself. Once the car was ready to go, I was handed one set of keys (which are expensive (remote access type). I told Natalia right at that moment, this won't work, we need two sets and she said she would check for the second set and if not she would get with Matt to get this resolved in the morning and give us a call. Next day, no call... So I called her, she told me to hold, did not address the issue but passed me over to Matt who stated he would contact the previous owner? And give me a call back... Today is Wednesday (4 days later) and 2 more emails and no reply from anyone at the dealership. I wrote again today. A customer should never have to be chasing the sale staff, this is very poor business and no matter what a dealer states, the expectation is that a car will have two sets of keys.. I sure provided my set on trade... I have checked the cost of replacement keys and found them cheaper than expected not sure of a dealer in my area will charge lots of money to re-program. That being stated, when a purchase is made, the customer should be informed and if there are problems, they should be talked about and resolved, this is why at this moment I will not refer them but will pray that the Lord will judge this matter for both of these folks. If I have to pay for this, in the end, they will lose more when the Lord makes His Judgement. Buyers... beware If this dealerships or owners make this right.. I will gladly repost this narrative to reflect this correction but at present... very sad I made this deal, I am a better customer and should have been treated better on this.
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand you...r point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Best, The Volkswagen of Orland Park Team
Discover car loosing oil within first 12,000 mile . For 2 years taking my car back and forth to dealer , they discovered problem and lied . 94,000 miles... I discover dealer lied . As of today car has not been repaired .
I would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together.... Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Bruce Phillips General Manager Volkswagen of Orland Park, 708-428-5000
I had a good new car purchase experience with this dealership. The sales person was wonderful. However, my subsequent experience with them when the car... had a problem was not what I expected. At 8,000 miles the front driver side tire developed a bubble in the sidewall. When my wife took it in, she was told that the bubble was due to impact and we would have to pay for the tire. I do not believe that the bubble was caused by an impact; I believe that the tire is defective. I am 54 and I have had many cars and driven many thousands of miles. In all of my driving, I have had instances where I hit large potholes or ran over road debris. However, I have never had a tire develop a sidewall bubble. Never. Neither I or my wife ran over anything that would have damaged the tire. The course of action that the dealership recommended was to pay for the tire after which they would send it in to the manufacturer to have them make an assessment. I strongly believe that I should not be out of pocket for any amount of money for a tire that is defective. I also believe that a dealership that values a customer after a sale would have stepped up and not required money out of pocket for a defective tire.
I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, ...I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you. Sincerely, Bruce Phillips, General Manager, Volkswagen of Orland Park, 708-428-5000
I loved how helpful the associates are. I never felt pressured, and they never attempted to sway me from what I wanted.
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear th...at was the case for you on your recent visit to our dealership. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Eddie Bilo and Tye Lee Sales Managers (708) 428-5000