Volkswagen of Orland Park Hours
Oil, Filter Change
Cabin Filter Replacement
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2018 Passat advertised on their site and other car places for $18,990. The internet sales person confirmed the price of the car and even checked with her... manager that this car’s price could work within our budget. Arrived at dealer discussed the price and our situation. The sales person who showed us the car confirmed the price. We wanted to get the process going but the salesperson suggested we complete the application online. Next day I got a call from the finance guy, who gave me completely different numbers. I wondered why the drastic change, what is happening? I was sent an email saying that the terms did not fit my budget. I the called back and asked the price of the car. The internet sales person confirmed the $18990. She then checked and came back with a price of $21,700. THE DEALER DID NOT TELL ME THE PRICE HAD CHANGED. It came out only when I did some math. I feel that they figure the terms don’t work the client will just walk away. What a SHAME, This is so wrong and unethical. I drove 50 miles to get miles to give them my business and all I got was wasted time and aggravation. The sales manager said no one can do anything about it. Horrible way to do business. I files a complaint with corporate VW. I hope something is done. Anyway takes your hard earned money elsewhere.
I had a good new car purchase experience with this dealership. The sales person was wonderful. However, my subsequent experience with them when the car... had a problem was not what I expected. At 8,000 miles the front driver side tire developed a bubble in the sidewall. When my wife took it in, she was told that the bubble was due to impact and we would have to pay for the tire. I do not believe that the bubble was caused by an impact; I believe that the tire is defective. I am 54 and I have had many cars and driven many thousands of miles. In all of my driving, I have had instances where I hit large potholes or ran over road debris. However, I have never had a tire develop a sidewall bubble. Never. Neither I or my wife ran over anything that would have damaged the tire. The course of action that the dealership recommended was to pay for the tire after which they would send it in to the manufacturer to have them make an assessment. I strongly believe that I should not be out of pocket for any amount of money for a tire that is defective. I also believe that a dealership that values a customer after a sale would have stepped up and not required money out of pocket for a defective tire.
I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, ...I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you. Sincerely, Bruce Phillips, General Manager, Volkswagen of Orland Park, 708-428-5000
Very accommodating! Always polite and knowledable! My family has bought new and used from here and we keep going back. Love this place!
Meghan, thank you for providing us with feedback regarding your recent visit. Our team works hard to keep our customers coming back to Volkswagen of O...rland Park and it's great to hear of your continued business. We appreciate your loyalty and kind words and we look forward to seeing you again! Sincerely, Bruce Phillips | email@example.com | General Manager (708) 428-5000
I loved how helpful the associates are. I never felt pressured, and they never attempted to sway me from what I wanted.
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear th...at was the case for you on your recent visit to our dealership. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Eddie Bilo and Tye Lee Sales Managers (708) 428-5000
Everyone was very nice and friendly. No problems whatsoever. Service was quick, clean, and painless. All the staff was extremely honest and transparent.... I would recommend this location to anyone.
Benjamin, thank you for sharing this great feedback with us.We feel our service department is what makes Volkswagen of Orland Park special.Reviews lik...e yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Sincerely, Ed Skibinski Service Manager (708) 428-5000
Fast efficient service, above and beyond. Great offers also. Finally before you leave you are presented with a clean washed vehicle.
Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected th...is dedication. We appreciate the time it took for you to give us this feedback. At Volkswagen of Orland Park, we value our customers and we look forward to seeing you down the road. Sincerely, Ed Skibinski Service Manager (708) 428-5000
Natalia Josh and Anthony worked as a team to answered any question I had Natalia did the papers work Josh took me on a test ride stop at home and Josh... showed my wife the fweature3s that she asked about and Anthony answered any I T questions I had
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, Eddie Bilo and Tye Lee Sales Managers (708) 428-5000
Sergio in service always takes great care of my vehicles and always makes sure I am very satisfied with the service performed on my cars. He is truly a... great service writer and I ask for him whenever I need service. Great guy all around.
Hi Ken, and thank you for this great review! We're excited to hear that Sergio took care of you! He is a great asset and we appreciate all he does. S...incerely, Ed Skibinski Service Manager (708) 428-5000
Great dealership and service DEPT. Friendly clean prompt and does great work. Have bought many cars here. Never had a problem
Martin, thank you for the feedback! We are happy to hear of your positive experience at Volkswagen of Orland Park, and we are grateful you chose us fo...r your automotive needs. We look forward to working with you again in the future! Sincerely, Ed Skibinski Service Manager (708) 428-5000
I was treated very well by Frank Nash who let me know what I needed exactly at a great price. Tiguan runs great!
Harry, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs o...f our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Ed Skibinski Service Manager (708) 428-5000