Meet Molly Ellingson

Today I worked with Mike and he was very helpful, transparent, and provided excellent customer service. I highly recommend him to anyone who visits this Acura dealer.

I have been a customer of Acura Mcgrath for over 20 years. I have purchased several cars from them and as always, great customer service. Basically, good people.

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE! Please take your vehicle someplace else, you will regret not listening to this review after a service visit to McGrath Acura Westmont. The service department does not listen to concerns and tells you what you want to hear. I caught my service advisor in two lies and that is when they “wanted to make things right”. I should’ve read the several other negative reviews before I wasted my time here and do not for a minute believe Rachel Jones takes your feedback serious. You can tell by her repetitive cookie cutter responses. Trust me when you get her on the phone. Rachel leaves a lot to be desired when it comes to customer service and professionalism. She does not have your best interest at heart and if she did, there wouldn’t be so many complaints about this place. Rant over.

I went in for an oil change and differential fluid replace. Typically the service is good. However this time my service advisor didn’t review the inspection report that previous service provider has done. Additionally after I got home from the appointment I received an email and text saying something required immediate attention. Only it didn’t say what it was. Keep in mind I was in the waiting room for an hour and a half and no mention of something needing immediate attention. It took 2 phone calls and an email to get an answer. The service provider said “it was the multi point inspection coming thru, no further action is needed at this time.” Thanks for the mini panic attack.

I went in for an early first appointment at McGrath Acura of Westmont for a simple tire rotation and oil change. I waited in the customer waiting area for more than the estimated time —which was annoying. The service is usually excellent. I also have an issue with Acura’s maintenance program, which was sold to me at a different dealer, which I will work separately. There’s also the ever ridiculous cost of replacement of the air filters, which can be done simply by yourself if you google it for a lot cheaper.

My service representative, Molly, was delightful. The work was completed to perfection; and I thank you all for another great experience at McGrath Acura of Westmont.