McGrath Acura of Westmont

We had a really easy purchase of our used car from our salesperson Patrick ODay. He was no pressure and very accommodating, patient , and knowledgeable.He... worked hard to find a reliable car for our family.

Gerry Arquines is the best!! 10-stars! If there was an Academy Award for Best Salesperson of the Year – Gerry would win it! He is a shining star and the... best I have ever experienced. There have been issues with a couple other employees, but I’m here to tell everyone how great he is! Gerry has been wonderful and gone above/beyond for me every day. He has even taken it upon himself to purchase two items the dealership should have replaced, before delivery. He is instantly available by phone/text, even during his busiest days. He has even responded from home quickly, on his days off. And I appreciate everything he has done to help me and make this experience better. All of his other reviews glow with accolades, as they should. But I want to add that the measure of a great associate/employee/experience…..is how well a person handles a problem. You expect to have a great experience, and NO problems. But when someone excels – exceeds your expectations both in how GREAT they handled their part of the transaction, and how far above/beyond they went to fix others mistakes – is the measure of greatness. Gerry – is the true definition of GREATNESS! I would buy here again, but only from Gerry!

We bought an MDX from Patrick O’Day at this dealership. It’s a very nice clean dealership, everyone is very friendly including the sales management staff... Chris Anderson! These guys are pros and will take care of you!

Gerry was the best salesman at the Acura dealer he answer all my questions on my new car I purchase a week ago! Thank you!! Highly recommend this dealer!!

Forgery. Fraud. Bait and Switch of the Warranty. Anyone who purchased a warranty with this dealership - do yourself a favor and call the warranty company.... Be sure they have the same policy information that you signed. I purchased my used Acura May 2018 - a year later, after much stress, phone calls, emails and TIME, I FINALLY have a refund and a resolution - zero thanks to the dealership. It is NOT my signature. I have my paperwork. From the manager, Geoff who would not speak to me, all the way to the salesman, and up to the principles of McGrath, no one would correct the crime - and that is the main issue. There is a forgery - rectify it - immediately! Corporate Acura was awesome. They covered the warranty issues. My credit card and the financing bank both stepped in to force the dealership to refund the $2,395 for the worthless piece of paper I signed which was never filed with the warranty company. Finance Manager sold this warranty with his lies - which are supported by McGrath in their unwillingness to make restitution dragging their feet until forced by others to do the right thing by a customer who purchased two vehicles from this dealership. This would have also been a 5 star review - until the forgery was uncovered. Phone calls not returned. Employee terminated - so it is the customers loss. Buyer BEWARE!

Purchased a car on March 9th and traded in a car with a loan balance. It’s been over a month , numerous phone calls, left a message with the GM Jeff no... return phone call, spoke to Chris in finance over the phone saying he’ll take care of it, spoke to Amy in internet saying she’ll take care of it, and personally went in on Tuesday, April 2nd and spoke to Rob in Finance saying he’ll have the car paid off by the evening. Still the car hasn’t been paid off!!! Rob from finance told us on April 2nd, that he’s having a hard time getting it paid off because the loan company can’t find the loan. My husband contacted the loan company and they have no record of them EVER CALLING!!! They have the loan number and a copy of our loan statement. What’s the hold up? I’ve had to make a payment on a car I no longer own and another payment is due!! After, being told that the car would be paid off when meeting with Rob on April 2nd and wasn’t, I then made another trip to the dealership on April 4th where Rob told me again that the loan will be paid off in 24-48 hours. Gave the dealership the time promised, called the loan company Monday, April 8th and the loan still wasn’t paid off! I then called Rob once again on Monday, April 8th from finance and told him the loan still hasn’t been paid off and he needs to look into what is happening. He told me he would call me back in a couple hours. He didn’t return my phone call and after 3 hours I called him back. He then told me they did send out the check and wait till Tuesday, April 9th @ 3pm to see if the check has been processed. I’ve called numerous times and the loan is STILL OUTSTANDING!!!! I’ve left a review on Facebook and no one has replied to my review, but can easily reply to comments that are in favor to the dealership. I don’t know what kind of shady businesses is being run over there? My trade-in is still under my name and you have it for sale and out on the lot!!! McGrath Auto is committing fraud!!! It’s been nothing, but unprofessionalism!!! BUYER BEWARE!!!!

Patrick O'Day was a great salesman! No Hassles! No BS! Very friendly staff there as well. Family loves our new cross over SUV. In future will do business... with Mr. O'Day when looking for a new vehicle.

Shopping for a used BMW X3, drove down from Highland Park based on listing. Contacted dealer and initially were asked via text about a different car. Once... we clarified, we set an appointment and they called to confirm. Upon arrival, the dealership was very busy and we had a hard time finding a parking space. A yet different BMW was out for us to drive, we had to find the X3. Immediately we saw that it didn't have a backup camera, a key for us, and explicitly mentioned in the dealer-generated copy on the ad. We decided to test drive it anyway; there was a mechanical problem with the brakes as we were stopping at one of the lights on Cass Ave. No wonder this car has been on the McGrath lot for months.

Terrible, very pushy. Once purchase was made, you couldnt get a hold of anyone. Title got lost due to a filing error. They did not resolve. I had to... resolve myself. 8 months later, still no response. If you buy anything here, get EVERYTHING in writing before you sign anything.

We purchased a car from McGrath Acura of Westmont in December. Our sales rep was Mr. Gerry Arquines, he’s the best!! Very pleasant, professional and personable!... He answered all our questions with a smile. I’m BIG on customer service and his was TOP NOTCHED!!