McGrath Acura of Westmont

I’ve been taking my Acura here for service since I bought it 8 years ago. The service department staff is great, and I can’t recommend Rachael highly enough.

My 84 year old mother on a fixed income needed a used car that was reliable and under 10k, sometimes hard to find in this day and age. She really wanted... a car to just go to and from the store. My mom not being very computer savvy asked me to write this review. I was with her when she bought the car. She wanted to personally thank Ryan Lewin and Chris Lewin for treating her with respect, patients and kindness. She loves her new car and achieved her goal of staying under 10K. In addition, Bill Conroy made the finance process entertaining and quick. If you need a used car Westmont Acura is a good place to start your search.

Service department is one of the most efficient people I have ever seen. They care about the customer. Dominique and Ed were very professional, helpful... and knowledgeable thank you guys I really appreciate the Service you provided to me.

I have bought four cars from McGrath Acura. Obviously, I love my Acuras and this dealer in particular where I always get tremendous service. ...the reason... I have a 15 year relationship with them. My salesman Spiro Kontaris has sold me my last two cars and it always is a real pleasure to work with him. No matter how long it is between cars, he always immediately recognizes me which is great. Loved the whole experience even down to the Service Manager, Kathy, who helped provide a detailed explanation regarding window tinting. Would highly recommend the brand and the dealership.

Matt Lacey of McGrath Acura Westmont was very professional and made our price range work. He was courteous and knowledgeable. Support staff nicely detailed... the car and gave a good tutorial.

I did my oil change with B12 service for my 2014 Acura RDX. I thought getting it done at a dealership store would be expensive, but they applied the coupons... they have and tried to help me with best price without compromising on the quality of the service. I have been with McGrath Acura of Westmont since past 3 years and I will continue to get the service at this dealer.

Chris and Mitch were very good and helpful and able to get us a solution financially and helpful during the process all way over it

It was so easy for me to drive in for my services. No confusion at all! The girl was nice when I made the appointment, and BJ greeted me as I pulled into... the service department and helped me throughout and he was very friendly and smart it was very easy to wrap up my payment and go out and find my car which was nicely washed which is good for me because I have a hard time getting out and about! I got the service that I wanted and an important improvement that I needed!

ONLINE BUYERS BEWARE. I was a first time car buyer needing to find a vehicle quickly because my current one had broken down. I found a beautiful Acura... online through TrueCar and was contacted by a sales rep Angel from Chicago. I had no idea what i was getting myself into as I was out of state and never bought a vehicle myself. My communication with Angel was brief and he preferred to communicate through text on his personal number instead of speaking on the phone which I thought was odd and a little unprofessional. But that wasn’t that big of a deal to me. The problems arose when I would try to reach him by phone and he would say he’s too busy or I would leave a message for him to call me and he wouldn’t. Luckily, I was able to have the car shipped after sending in paperwork but once the car arrived I had to call and ask for a temp registration. Why they didn’t send the vehicle with one is beyond me. I couldn’t drive the car for the first few days. I was then given a temp tag through email that expired in a month. The whole process was incredibly confusing and he never had specific answers or details. After numerous texts back in forth I was told I would need to handle it. I had to google and call my local DMV several times in order to figure out what I needed to do to get the car registered. Then after a few weeks I was told they were handling my license and registration. At this point I was texting Angel once a week asking what the process was for getting my vehicle registered before the temp expired. I was promised It was processing and I didn’t need to worry. After several follow ups on my end, He finally gave me the information to the licensing office a week before my temp expired in which they told me they weren’t able to process it themselves because of my States laws. The day before expiration they finally sent me the paperwork to get the car registered. Sue from that office was great and understood the urgency. I spent WEEKS believing I may have been scammed because of the lack of communication and urgency. I was so frustrated and upset with the lack of clarity and absolute disregard for my time. I’m not sure if it’s because I was out of sate or because I’m a woman or both. The excuse was always theres a power outage or Covid which I completely understand but I just wish they would communicate that instead of me having to follow up a million times before they give me an explanation of why their response/action was taking so long. I will never purchase from them again and I would NEVER recommend this dealership to anyone.

Great place to buy a car. Really enjoyed working with Mitch to find the right car. Also a very nice atmosphere throughout. I would recommend this dealer... to everyone.