Reviews
Took car for service with a girlfriend.
Took car for service with a girlfriend. Service was wonderful till general manager came out and got rude with my girlfriend very unprofessional
Took car for service with a girlfriend.
Took car for service with a girlfriend. Service was wonderful till general manager came out and got rude with my girlfriend very unprofessional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I believe I spoke with your girlfriend but want to make sure I've fully addressed your concerns, please reach out when you have a chance. -Mollie McGrath molliem@mcgrathnissan.com 847-695-6700
We've always had a great experience with McGrath,
We've always had a great experience with McGrath, straightforward and honest from the sale to service, we won't take our cars anywhere else. When it's time for the kids, we know where to go for a safe car that won't break our budget
We've always had a great experience with McGrath,
We've always had a great experience with McGrath, straightforward and honest from the sale to service, we won't take our cars anywhere else. When it's time for the kids, we know where to go for a safe car that won't break our budget
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you!!
Great job Great people Good communication Exelente
Great job Great people Good communication Exelente Will recommend any chance to go with theme
Great job Great people Good communication Exelente
Great job Great people Good communication Exelente Will recommend any chance to go with theme
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience, we look forward to giving you excellent service every time you visit!
I recently bought a used Nissan Ultima at McGrath Nissan.
I recently bought a used Nissan Ultima at McGrath Nissan. The experience started out great but after I agreed to buy the car, I was informed there was only one fob. When I said that was a problem, the salesperson said she would contact the former owner and assured me it would get worked out. Long story short, McGrath would not provide a second fob and offered to sell me one for $299. I gave them the opportunity to make this right, and they’re willing to turn good experience into a poor one instead of addressing the issue. Please take your business elsewhere, I know I will in the future.
I recently bought a used Nissan Ultima at McGrath Nissan.
I recently bought a used Nissan Ultima at McGrath Nissan. The experience started out great but after I agreed to buy the car, I was informed there was only one fob. When I said that was a problem, the salesperson said she would contact the former owner and assured me it would get worked out. Long story short, McGrath would not provide a second fob and offered to sell me one for $299. I gave them the opportunity to make this right, and they’re willing to turn good experience into a poor one instead of addressing the issue. Please take your business elsewhere, I know I will in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for the frustration, we understand we were not a local dealer choice but that you found our Altima online at a great deal and unfortunately it is very common for vehicles to be turned in without both keys, the additional cost, not being a safety concern, is sometimes a consideration we have to make to price a vehicle as low as we can. We did offer our cost if you'd like to get it done, and will hold that offer if you decide to in the future.
This is my second vehicle that I have purchased at
This is my second vehicle that I have purchased at McGrath Nissan Elgin -Keith is the best and Josy help me thru the paperwork with a lot of patience.. I rate the dealership a 10+… Thank you again Keith and Josy
This is my second vehicle that I have purchased at
This is my second vehicle that I have purchased at McGrath Nissan Elgin -Keith is the best and Josy help me thru the paperwork with a lot of patience.. I rate the dealership a 10+… Thank you again Keith and Josy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience and for choosing us again! We look forward to giving you excellent service every time you need us.
I had an oil change.
I had an oil change. The next day I woke up to oil dripping from under my truck. I crawled under there to discover that the oil filter was just a little bit loose and dripping oil creating about a 8 inch circle of oil on the driveway.
I had an oil change.
I had an oil change. The next day I woke up to oil dripping from under my truck. I crawled under there to discover that the oil filter was just a little bit loose and dripping oil creating about a 8 inch circle of oil on the driveway.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, that is not what we want to hear, but I greatly appreciate the feedback. I'd like to get a little more information to make sure we address this, not only with our entire service staff, but the tech who worked on your truck. To make sure I'm looking at the correct customer record could you please email me at your convenience with your last name or VIN? Thank you, Mollie McGrath/McGrath Nissan molliem@mcgrathnissan.com
I was there at the beginning of this month, worked with
I was there at the beginning of this month, worked with Jossie and isac . I purchased a new 2024 nissan kicks and i love my vehicle, the whole process was great made it very enjoyable to purchase a vehicle.
I was there at the beginning of this month, worked with
I was there at the beginning of this month, worked with Jossie and isac . I purchased a new 2024 nissan kicks and i love my vehicle, the whole process was great made it very enjoyable to purchase a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing, Patt, we are so glad you chose us! Josy and Issac greatly appreciate the mentions and our whole team is looking forward to giving you excellent service every time you stop in.
Exelente servicio de parte de Joselyn muchisimas gracias
Exelente servicio de parte de Joselyn muchisimas gracias por ser exelente persona con mucha experiencia
Exelente servicio de parte de Joselyn muchisimas gracias
Exelente servicio de parte de Joselyn muchisimas gracias por ser exelente persona con mucha experiencia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Muchas gracias por compartir tu experiencia. Josy realmente agradece tu reconocimiento. Esperamos poder brindarte un servicio excelente cuando nos necesites.
Recommend by brother in law.
Recommend by brother in law. Easy to work with. Satisfied with results and happy with our purchase.
Recommend by brother in law.
Recommend by brother in law. Easy to work with. Satisfied with results and happy with our purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience, we're excited to give you excellent service every time you visit us!
They were ok.
They were ok. Until it started felling like they were deceiving me at times I didn’t appreciate it
They were ok.
They were ok. Until it started felling like they were deceiving me at times I didn’t appreciate it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, please contact me at your convenience, I want to fully understand what happened to address with our team, but the name provided doesn't match with anything in our system. Thank you, Mollie McGrath 847-695-6700 molliem@mcgrathnissan.com
Hello, please contact me at your convenience, I want to fully understand what happened to address with our team, but the name provided doesn't match with anything in our system. Thank you, Mollie McGrath 847-695-6700 molliem@mcgrathnissan.com