Grappone Honda

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
202 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 18, 2020

    I like how friendly and accommodating Grappone personnel are. I have bought my last three last cars from Grappone and each experience has been pleasant.... Erik worked his tail off last night to make sure we could leave with the car we wanted. It was AMAZING!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 26, 2020

    As a person, I try to pay attention to those around me. As far as the staff is concerned, how they apply themselves is nothing shy of fantastic ! They... come across as Honest, Coothful and factual. Terrific people !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 14, 2013

    Was looking to purchase a brand new car for the 1st time. It can be a bit overwhelming with all the makes and models out there. Had narrowed it down between... Subaru and Honda by researching online and helpful friends. Set out one Friday morning and starting kicking some tires. Dick Brown was extremely helpful and directed me to the best vehicle for my needs. After test driving and getting prices I headed home to think about all my options. The next day I headed back to Concord. Feel like I was given the run around with prices over the phone at a different dealership, one price on the phone and another when I arrived to talk turkey. Left there and headed back to see Dick Brown again. I gotta say he was very up front and gave me the best deal that I found. He made the whole process as painless as possible and answered all my questions and then some. By the time all the paperwork was completed it was after closing time and he still took the time to sync in my phone to the Bluetooth and even set up my favorite radio stations. I never felt rushed and I certainly appreciated the extra time he spent making sure I was comfortable and everything was set up for me.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great feedback! Congratulations on your first new car purchase and thank you for allowing us to help make it an easy process.

  • 5.0 out of 5
    October 1, 2020

    The ability to do most of the process online prior to arriving to pick up my car, made the Grappone buying experience fast and painless.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2020

    I like their no pressure sales approach, they are very upfront with everything and always willing to answers questions during and after the buying process.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 4, 2020

    I have always owned Chrysler or Chevy products. The Honda CR-V came highly recommended by my mechanic. I am very happy with this certified pre-owned car.... I appreciate that the quality of the car was excellent. All appointments were kept and met on schedule. The experience was positive.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2020

    It was a nice atmosphere to sit down and do business in. My sales woman never gave up and got me into my new car. And no long hours waiting. She made... my experience very easy and was very polite

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2020

    Quick appt and since my car was purchased in January, the oil change and state inspection were free. Also liked the fact that masking and distancing were... carried out.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2020

    No BS !!! People throughout organization focused on what I want, and not what they want to sell me. Intergrity and transparency through the whole process.... Best experience ever

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2020

    No sneaky business. All cards on the table upfront. The no-commission rule really made the experience feel different, as our sale felt that it was about... getting us the right vehicle and not something overpriced for personal gain.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews