Reviews
Courteous, professional and trustworthiness are my primary observations and compliments based upon my first experience in working with the service department.
Courteous, professional and trustworthiness are my primary observations and compliments based upon my first experience in working with the service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our service department earned your confidence on your first visit means a lot to us. We’re glad you felt treated with care and respect during the service on your Honda Accord.
The vehicle had warranty issues and grappone failed to call warranty company which was provided and this became an automatic denial from fidelity. If they called I would have saved money. I am in the market for a new one so I guess I will go somewhere else
The vehicle had warranty issues and grappone failed to call warranty company which was provided and this became an automatic denial from fidelity. If they called I would have saved money. I am in the market for a new one so I guess I will go somewhere else
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for any inconvenience caused and want to assure you that we take all feedback seriously. Please know that we are committed to providing our guests with the best possible experience. A member of our management team will be reaching out to you to learn more about your experience.
The Grappone service department has 7:30 am appointments, which I love. They know what needs to be done for routine servicing and give accurate and sound advice . They know me and know my car. Great people to work with!
The Grappone service department has 7:30 am appointments, which I love. They know what needs to be done for routine servicing and give accurate and sound advice . They know me and know my car. Great people to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad our early appointments and personalized care make servicing your vehicle convenient. It means a lot to know you trust our team’s advice, and we look forward to seeing you again!
Thank you!! I am a Grappone lifer! Great tire sale every fall to help with good safe selection! It was time and you delivered. As always great service fast 4 hour turn around after drop off and shuttle service makes it easy from work!
Thank you!! I am a Grappone lifer! Great tire sale every fall to help with good safe selection! It was time and you delivered. As always great service fast 4 hour turn around after drop off and shuttle service makes it easy from work!
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- Overall experience
- 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being a loyal Grappone customer! We're glad our fall tire sale, quick turnaround, and shuttle service made your visit convenient. We truly appreciate your continued trust and look forward to serving you again!
The technicians were able to diagnose the problem and quickly repaired the issue. Fortunately I had an extended warranty and the cost to repair was minimal. Love my Honda and Grappone.
The technicians were able to diagnose the problem and quickly repaired the issue. Fortunately I had an extended warranty and the cost to repair was minimal. Love my Honda and Grappone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our technicians diagnosed and repaired the issue quickly means a lot to our service department. We’re glad the extended warranty helped keep your repair cost minimal. Thank you for trusting us with the service on your Honda CR-V Hybrid.
Love this Service Department! And it’s to see the same faces each visit. Stacy and Michael are very nice! This is a well run dealership and we intend on buying our next vehicle from them next year.
Love this Service Department! And it’s to see the same faces each visit. Stacy and Michael are very nice! This is a well run dealership and we intend on buying our next vehicle from them next year.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our service department feels welcoming each time you bring in your Honda CR-V. Knowing you'll rely on us again for your next vehicle purchase means a great deal to our team.
I?ve bought many cars at Grappone Honda and I continue. Great service, great people and easy, quick process. I would recommend Grappone to family and friends.
I?ve bought many cars at Grappone Honda and I continue. Great service, great people and easy, quick process. I would recommend Grappone to family and friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your recommendation to family and friends highlights the trust we’ve built through our easy, quick process. Knowing you continue to choose our dealership means a lot to our team. Our team is pleased we could secure your new Honda CR-V Hybrid efficiently.
Very professional. In and out service. Comfortable customer waiting areas. Gave vehicle a through check.
Very professional. In and out service. Comfortable customer waiting areas. Gave vehicle a through check.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could give your Honda HR-V a thorough inspection. Hearing that you found our service professional, efficient, and the waiting area comfortable means a lot to us.
The service area is very clean and well organized. The staff is very friendly and very thorough !! Had window visors installed. They did a great job and the visors are very nice !! Our 2026 Honda Ridgeline looks amazing!! Thank you all so much !!
The service area is very clean and well organized. The staff is very friendly and very thorough !! Had window visors installed. They did a great job and the visors are very nice !! Our 2026 Honda Ridgeline looks amazing!! Thank you all so much !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the window visor installation met your expectations is rewarding. Your praise of our clean, well-organized service area and thorough, friendly staff means a great deal to us. We’re thrilled your 2026 Honda Ridgeline looks amazing and appreciate you trusting our service team with it.
Grappone company has always been professional and efficient. We have purchased a number of automobiles there and have had all serviced there.
Grappone company has always been professional and efficient. We have purchased a number of automobiles there and have had all serviced there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Professionalism and efficiency guide every interaction in our dealership. Knowing you’ve experienced that during both vehicle purchases and service means a lot to us. Thank you for trusting our service department with your Honda HR-V time and again.