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I like how friendly and accommodating Grappone personnel are. I have bought my last three last cars from Grappone and each experience has been pleasant.... Erik worked his tail off last night to make sure we could leave with the car we wanted. It was AMAZING!
As a person, I try to pay attention to those around me. As far as the staff is concerned, how they apply themselves is nothing shy of fantastic ! They... come across as Honest, Coothful and factual. Terrific people !
Was looking to purchase a brand new car for the 1st time. It can be a bit overwhelming with all the makes and models out there. Had narrowed it down between... Subaru and Honda by researching online and helpful friends. Set out one Friday morning and starting kicking some tires. Dick Brown was extremely helpful and directed me to the best vehicle for my needs. After test driving and getting prices I headed home to think about all my options. The next day I headed back to Concord. Feel like I was given the run around with prices over the phone at a different dealership, one price on the phone and another when I arrived to talk turkey. Left there and headed back to see Dick Brown again. I gotta say he was very up front and gave me the best deal that I found. He made the whole process as painless as possible and answered all my questions and then some. By the time all the paperwork was completed it was after closing time and he still took the time to sync in my phone to the Bluetooth and even set up my favorite radio stations. I never felt rushed and I certainly appreciated the extra time he spent making sure I was comfortable and everything was set up for me.
Thank you for the great feedback! Congratulations on your first new car purchase and thank you for allowing us to help make it an easy process.
The ability to do most of the process online prior to arriving to pick up my car, made the Grappone buying experience fast and painless.
I like their no pressure sales approach, they are very upfront with everything and always willing to answers questions during and after the buying process.
I have always owned Chrysler or Chevy products. The Honda CR-V came highly recommended by my mechanic. I am very happy with this certified pre-owned car.... I appreciate that the quality of the car was excellent. All appointments were kept and met on schedule. The experience was positive.
It was a nice atmosphere to sit down and do business in. My sales woman never gave up and got me into my new car. And no long hours waiting. She made... my experience very easy and was very polite
Quick appt and since my car was purchased in January, the oil change and state inspection were free. Also liked the fact that masking and distancing were... carried out.
No BS !!! People throughout organization focused on what I want, and not what they want to sell me. Intergrity and transparency through the whole process.... Best experience ever
No sneaky business. All cards on the table upfront. The no-commission rule really made the experience feel different, as our sale felt that it was about... getting us the right vehicle and not something overpriced for personal gain.