Reviews
Erik was amazing!
Erik was amazing! Kind, respectful, and not pushy. He is also very knowledgeable about the cars he is selling. The whole process was smooth and I am grateful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re so glad Erik made the process smooth, respectful, and helpful for you.
I have always received excellent service for my
I have always received excellent service for my vehicles. It was no different today. Thank you all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and kind words! We’re delighted to hear you received excellent service again today. We truly appreciate your business and look forward to caring for your vehicles in the future.
Grappone has great people in the service department that
Grappone has great people in the service department that do their job well and care about their customers. I like the video they send you of the repair and or inspection they do.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your appreciation of the video updates for your Honda Accord Hybrid’s repair and inspection highlights the transparency our service department strives for. We’re glad our team’s dedication and care came through during your visit. Hearing that we did our job well and cared for you means a lot to our service department.
Trustworthy Professional Quality Services.
Trustworthy Professional Quality Services. I have been a loyal customer since 1999. I’m very happy
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service department has earned your trust and loyalty caring for your Honda CR-V since 1999 is truly rewarding. Thank you for your continued support and kind words.
Great service department.
Great service department. They fixed a structural problem from the factory fast and efficiently. Everyone was very nice to us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the structural issue on your Honda CR-V Hybrid was handled swiftly and effectively is truly gratifying. We’re glad our service department’s friendly approach made your visit pleasant, and your kind words and five-star rating mean a great deal to us.
Most pleasurable and efficient car buying experience
Most pleasurable and efficient car buying experience ever - and I?ve purchased three brand new Hondas previously. Not having to go into the windowless interior room to meet the finance guy that lost a finger in the war with all of his kids pictures facing you - and presenting three options for warranty packages as if not picking any one of the them isn?t an option was a real plus. Of course the warranties were still presented to us, which is fine and I appreciate that some people may want to purchase them for Good but Adam understood that I was not interested in any warranties as we had discussed it prior to my arrival so he made sure he went as fast as he could through those options, which would be really appreciated. Also appreciated the fact that most of negotiation was handled via phone or tax prior to my arrival as I requested and they honored for me a car purchase is a big purchase, but not that big and it?s a fairly simple process. I don?t need a lot of hand holding but I?m sure it would be available and I requested it. I was in and out of there in less than an hour, which is unbelievable compared to experiences after the last 4 to 6 hours.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your note about handling most of the negotiation remotely and honoring your warranty preferences reflects how our team strives to respect your time. Hearing that the purchase of your new Honda Pilot felt effortless and wrapped up in under an hour means a lot to us.
We dealt with Travis Johnson, who was extremely competent
We dealt with Travis Johnson, who was extremely competent and helpful. We would highly recommend him to any of our friends who might be looking for a Honda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our sales team enjoyed guiding you through the purchase of your new Honda CR-V Hybrid. Knowing you’d recommend us to friends looking for a Honda is truly rewarding.
Very helpful and made the car buying process easy.
Very helpful and made the car buying process easy. Erik at grappling Honda was excellent and accommodating
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s rewarding to know that you found our support helpful and your Toyota Highlander purchase smooth. Thank you for choosing our dealership.
Jeff is very professional and easy to work with.
Jeff is very professional and easy to work with. I like the video showing the review of service. You can see just what problems the vehicle may have. I trust the quality of their work and I know they stand behind it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our service team is pleased we could show you exactly what issues your Honda Pilot had through the service review video. Knowing you trust the quality of our work and find those insights helpful means a lot to our team.
Everyone was very friendly during my service visit.
Everyone was very friendly during my service visit. I appreciated the excellent communication about what my car needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly interactions and transparent updates are at the heart of how our service team operates. Hearing that you appreciated the clear communication about what your Honda HR-V needed means a lot to our service team.